Lead People. Elevate Service. Strengthen Your Community.
At Edwards Federal Credit Union, exceptional member service starts with exceptional leadership. We're looking for a Branch Operations Supervisor who is passionate about developing people, creating outstanding member experiences, and ensuring a branch operates at its best.
As a Branch Operations Supervisor, you'll provide day-to-day leadership to a branch team while balancing operational excellence, employee development, compliance, and business growth. You'll be a visible presence on the branch floor, supporting employees through challenging situations, coaching them toward success, and helping create an environment where both employees and members feel valued.
If you're an experienced financial services professional who enjoys leading a team, solving problems, and making a meaningful impact, we'd love to hear from you.
What You'll DoLead Branch Operations
- Oversee daily branch operations and workflow to ensure efficient, accurate, and member-focused service.
- Manage staffing, schedules, workload distribution, and service priorities.
- Maintain a visible leadership presence on the branch floor and provide support during peak service periods.
- Ensure branch opening, closing, security, cash handling, balancing, and operational procedures are followed.
- Approve transactions, overrides, and exceptions within established authority levels.
- Support account opening, lending, deposit, and member service activities based on branch structure and team responsibilities.
- Serve as a resource for employees and assist with escalated or complex member concerns.
Develop Your Team
- Directly supervise and support assigned branch employees, including Member Specialists, Member Consultants, or both.
- Provide ongoing coaching, mentoring, and feedback to help employees reach their potential.
- Identify training needs and support employee development and career growth.
- Assist with recruiting, onboarding, training, performance evaluations, and performance management.
- Build a culture of accountability, teamwork, engagement, and continuous improvement.
- Lead by example and consistently demonstrate Edwards Federal Credit Union's core values.
Deliver an Exceptional Member Experience
- Promote a consultative service culture focused on understanding and meeting members' financial needs.
- Coach employees on identifying opportunities for lending, deposits, business services, and other products that benefit members.
- Monitor service, referral, lending, account opening, and other performance metrics.
- Support outbound calling, follow-up, and relationship-building efforts.
- Help employees resolve complex member situations while balancing member needs, risk, and operational requirements.
- Support branch initiatives designed to strengthen member relationships and achieve performance goals.
Ensure Operational Excellence & Compliance
- Ensure branch activities comply with applicable regulations, policies, procedures, and internal controls.
- Maintain adherence to BSA/AML, OFAC, Reg CC, consumer lending, security, and audit requirements.
- Monitor branch activities for quality, accuracy, and compliance.
- Ensure suspicious activity is properly identified, documented, and reported.
- Partner with operational leadership to address audit findings and implement corrective actions.
- Help maintain branch readiness for audits, examinations, and internal reviews.
- Ensure employees remain current on required regulatory and compliance training.
What We're Looking For
We're looking for an experienced financial services professional who combines strong operational knowledge with a genuine passion for developing people.
Qualifications:
- High school diploma or equivalent required.
- At least three years of experience in branch banking, credit union operations, retail financial services, or a related financial institution environment.
- Experience in one or more of the following areas:
- Teller operations and cash management
- New accounts and deposit services
- Consumer lending
- Branch sales and member service
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication and conflict-resolution abilities.
- Strong understanding of branch operations, member service, and financial products.
- Knowledge of BSA/AML, OFAC, Reg CC, consumer lending requirements, and branch security procedures.
- Ability to analyze performance metrics and identify opportunities for improvement.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with core processing systems, lending platforms, Microsoft Office, and branch technologies.
- Commitment to confidentiality and protecting member information.
- Professional, self-motivated, and capable of working independently while collaborating effectively with others.
Why Join Edwards Federal Credit Union?
This is more than an operations role—it's an opportunity to lead, coach, and make a difference.
As a Branch Operations Supervisor, you'll have the opportunity to influence the employee experience, develop future leaders, strengthen member relationships, and help your branch achieve meaningful business results. You'll work alongside a team that values collaboration, accountability, and continuous improvement while serving the communities that Edwards Federal Credit Union calls home.
Our Core Values
Everything we do is guided by three core values:
People First – We create an environment where employees feel supported, valued, and empowered to provide exceptional service to our members.
Do the Right Thing – We lead with integrity, accountability, and sound judgment in every member, employee, and operational decision.
Make It Simple – We promote efficient processes, clear communication, and practical solutions that make the employee and member experience better.
Ready to Lead?
If you're an experienced branch professional who enjoys coaching teams, solving problems, and creating exceptional member experiences, this could be the next step in your career.
Join Edwards Federal Credit Union and help us build stronger teams, stronger member relationships, and stronger communities.
Edwards Federal Credit Union is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace where every employee can thrive.
Pay: $31.45 - $36.70 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Banking: 3 years (Preferred)
- New accounts: 1 year (Preferred)
- Branch Sales: 1 year (Preferred)
Ability to Commute:
- Palmdale, CA 93551 (Preferred)
Work Location: In person
