Human Resources & Operations Coordinator
Position Summary
We are seeking an experienced, organized, and highly motivated Human Resources & Operations Coordinator to support the daily operations of a growing Home Care organization. This role is ideal for someone who enjoys balancing people, processes, compliance, and operational excellence while making a meaningful impact on both employees and the clients they serve.
The Human Resources & Operations Coordinator serves as a key member of the leadership team by helping recruit and retain exceptional employees, improving operational workflows, ensuring regulatory compliance, and supporting organizational growth. This individual works closely with agency leadership to create efficient systems, promote accountability, and foster a positive workplace culture built on professionalism, collaboration, and continuous improvement.
The ideal candidate is proactive, solutions-oriented, detail-driven, and capable of managing multiple priorities in a fast-paced healthcare environment while maintaining the highest level of confidentiality and professionalism.
Essential Responsibilities – Human Resources
· Coordinate all phases of recruitment including job postings, applicant screening, interviewing, hiring, onboarding, and orientation.
· Manage applicant tracking systems, recruitment platforms, and candidate communications.
· Prepare offer letters, employment agreements, onboarding documentation, and personnel files.
· Maintain accurate employee records within the HRIS while ensuring compliance with federal, state, accreditation, and agency requirements.
· Monitor employee licenses, certifications, background checks, health records, annual competencies, and required training.
· Assist leadership with employee relations, coaching, performance improvement plans, investigations, disciplinary actions, and documentation.
· Maintain confidentiality when handling sensitive employee information.
· Support employee engagement, recognition, retention initiatives, and workplace culture.
· Coordinate annual evaluations, employee development activities, and training programs.
· Assist with HR compliance audits and regulatory inspections.
Operations
· Provide operational support to executive leadership and department managers.
· Assist with developing, implementing, and improving operational policies, procedures, and workflows.
· Monitor agency Key Performance Indicators (KPIs), prepare reports, and identify opportunities for operational improvement.
· Assist with staffing coordination, scheduling support, workflow management, and resource allocation.
· Coordinate meetings, prepare agendas, document minutes, and monitor follow-up action items.
· Support quality assurance, performance improvement, compliance audits, and accreditation activities.
· Assist with implementation of new technology, automation, and AI tools that improve organizational efficiency.
· Maintain operational records, dashboards, and reporting systems.
· Participate in special projects that support agency growth and strategic initiatives.
Leadership Support
· Serve as a professional resource for managers and employees regarding policies, procedures, and best practices.
· Promote teamwork, accountability, professionalism, and respectful communication throughout the organization.
· Assist leadership with conflict resolution using fairness, consistency, and sound judgment.
· Help develop and maintain a positive workplace culture focused on employee engagement and retention.
· Identify opportunities for process improvement and recommend practical solutions.
· Support change management initiatives as the organization continues to grow.
· Perform other duties as assigned to support agency operations.
Qualifications
· Associate's or Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
· Equivalent education, certifications, and relevant experience will be considered.
· Minimum three (3) years of progressively responsible experience in Human Resources, Healthcare Operations, Office Management, or Administration.
· Home Care, Home Health, Hospice, Healthcare, or Human Services experience strongly preferred.
· Working knowledge of employment law, HR best practices, personnel management, and regulatory compliance.
· Experience with recruitment platforms, HRIS systems, payroll systems, applicant tracking systems, scheduling software, and Microsoft Office.
· Intermediate to advanced Microsoft Excel skills including reporting, formulas, and data analysis.
· Experience utilizing AI tools and workflow automation to improve efficiency is preferred.
· Valid driver's license with reliable transportation and the ability to travel between office locations as needed.
Knowledge, Skills & Abilities
· Exceptional organizational and project management skills.
· Excellent verbal, written, and interpersonal communication abilities.
· Strong recruiting and employee engagement skills.
· Ability to prioritize multiple projects while meeting deadlines.
· Excellent problem-solving and critical-thinking abilities.
· Professional judgment and sound decision-making.
· Ability to manage confidential information with discretion.
· Strong conflict resolution and employee relations skills.
· High level of integrity, accountability, and professionalism.
· Attention to detail with exceptional follow-through.
· Ability to work independently while collaborating effectively with multidisciplinary teams.
· Strong technology aptitude with the ability to quickly learn new software systems.
· Commitment to continuous learning and process improvement.
Physical Requirements
· Ability to sit, stand, walk, bend, reach, and occasionally lift up to 20 pounds.
· Ability to use computers, telephones, and other office equipment for extended periods.
· Ability to travel between office locations as business needs require.
Work Environment
· This position works primarily in a professional office environment with frequent interaction with leadership, supervisors, clinical staff, caregivers, and administrative personnel. Occasional travel between office locations may be required. The position requires professionalism, sound judgment, confidentiality, flexibility, and the ability to adapt to changing priorities in a growing healthcare organization.
Why Join Our Team?
· Join an organization dedicated to making a meaningful difference in people's lives every day.
· Work alongside an experienced and collaborative leadership team.
· Contribute to the growth of a respected healthcare organization.
· Participate in professional development and career advancement opportunities.
· Help shape innovative HR and operational processes that support long-term organizational success.
Work Schedule & Location
Full-Time, Monday–Friday
Primarily in person, with travel between office locations as needed.
Pay: $27.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Home Care Management: 1 year (Preferred)
- Recruiting: 1 year (Preferred)
- Maintaining Electronic Records: 1 year (Preferred)
Work Location: In person
