Top 7 Service desk support Jobs in Palmer Ak

1.0 FTE Information Technology-Service Desk I
Matanuska Susitna Borough School District —Palmer, AK
- From $21.92 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
Help Desk Technician I
Deeptree —Wasilla, AK
- $18 - $27 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid training
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1.0 FTE Information Technology-Service Desk I
Matanuska Susitna Borough School District —Palmer, AK
Training and Experience (position requirements at entry): Associates Degree in Computer Science or related field preferred.
From $21.92 an hour
Customer Service Specialist
Microcom —Anchorage, AK
Back-to-back phone calls with customers throughout your day. Aptitude for understanding technical questions. Utilize problem solving skills to resolve customer…
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Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
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1.0 FTE Information Technology-Service Desk I

Matanuska Susitna Borough School District -
Palmer, AK

Apply Now

Job Details

Full-time
From $21.92 an hour

Qualifications

Desktop computer repair
Customer communication
Mobile device support
Network hardware support
Hardware maintenance
Windows
User training (technical support)
Driver's License
Computer hardware
Desktop (troubleshooting support)
Computer management
Software documentation
Desktop administration

Full Job Description

JobID: 12577

Position Type:
Classified Positions/Service Desk Tech 1

Date Posted:
7/7/2026

Location:
Information Technology Department

Closing Date:
Open until Filled

Position/PCN: Service Desk Technician – Level I

Position FTE: 1.0 FTE

Pay Grade: 10

Starting Wage: $21.92

Days Per Year: 260

Shift hours: 7:30am-4pm

Class Summary: Ensure District provided technology systems and applications support customer needs and ensure they are able to accomplish their tasks. This includes receiving, prioritizing, documentation and actively resolving customer requests and escalating incidents when considered appropriate and necessary. Resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual provide remote assistance to customers district-wide. Has the ability to manage multiple high priority tasks. Works independently and in a team setting, sharing information and assisting others as needed.

Distinguishing Characteristics:

Duty No.

Essential Duties

Frequency

Band/Grade

Provides Level 1 support for assigned systems and site intranet/internet

Identify and learn appropriate software and hardware used and supported by the organization

Maintains and develops simple reports and/or queries using report writing software

Utilizes the IT ticket system to track work requests and problems

Maintain student users, group membership, and rights in Active Directory

Develops and or assists in training of associated software

Troubleshoots software, report, and hardware problems

Assists in developing and maintaining documentation including but not limited to Maintenance and How To guides

Evaluate documented resolutions and analyze trends for ways to prevent future problems

Alert management to emerging trends in incidents

Perform maintenance on supported systems

Assist in software releases and roll-outs and communication to the customers

Assist faculty/staff with basic use of business/curriculum software

Other duties as assigned

Knowledge: Must have the knowledge to manage network devices such as Macs or PCs, Mobile Devices, Ethernet, Printers, Servers, Wireless, and Microsoft. Operational knowledge of Access, Excel and scripting methods and processes desired. Exceptional written and oral communication skills as well as documentation skills.

Skills (position requirements at entry): Is able to work independently to identify and problem solve a multitude of technical tasks, including, but not limited to; desktop computers, servers, software or other identified network hardware. Must have the skills to develop and train users on proper network procedures and applications. Ability to write clear and accurate documentation for both customers and technical staff. Ability to follow written documentation and oral direction. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation.

Training and Experience (position requirements at entry): Associates Degree in Computer Science or related field preferred. Two (2) years of managing enterprise network level software preferred. Two (2) years of experience in working with PC's and peripherals in an enterprise network preferred.

Licensing Requirements (position requirements at entry): Must have a valid Alaskan Driver's License.

Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Classification History:
Adopted MRH 02/13/201

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service desk support jobs in palmer ak

1.0 FTE Information Technology-Service Desk I

Help Desk Technician I

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