Top 16 Client services associate Jobs in Palmerton Pa

Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)
IQVIA —Bethlehem, PA
- $42,700 - $106,800 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Work from home
3d
Client Associate - Employee Benefits
Gallagher Benefit Services —Emmaus, PA
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Health savings account
Client Service Associate (Bethlehem, PA)
Oppenheimer & Co. Inc. —Bethlehem, PA
- Full-time
- 1 year
- Entry level
Quick Apply
4d
Client Service Representative
VCA Animal Hospitals —Emmaus, PA
- Weekends as needed
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Inside Sales & Customer Service Representative (F/M), USA
Rothoblaas —Allentown, PA
- Call employer
- Office
- Residential
- Organizational skills
- Health insurance
- Dental insurance
Inside Sales Associate / Client Development Associate
Penn Contractors Inc. —Emmaus, PA
- $55,000 - $65,000 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- Residential
- Health insurance
Quick Apply
Inside Sales/Customer Service Representative
ORBEL CORPORATION —Easton, PA
- $21 - $25 an hour
- Full-time
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Brokerage Registered Client Service Associate - Allentown, PA
Truist Bank —Allentown, PA
- Full-time
- English
- Research
- Mid-level
- AD&D insurance
- Paid holidays
Client Service Representative/Vet Assistant
VCA Animal Hospitals —Bethlehem, PA
- Full-time
- Blood sampling
- 1 year
- Communication skills
- Health insurance
- Dental insurance
ERP Business Analyst - Sales & Customer Service
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- Customer service
- 5 years
- Mid-level
- Paid holidays
- Health insurance

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Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)

IQVIA -
Bethlehem, PA

Apply Now

Job Details

Full-time
$42,700 - $106,800 a year
3 days ago

Benefits

Work from home

Qualifications

Phone communication
Employee relationship building
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Internal employee customer service
Team training
Training & development
Standard operating procedures (SOPs)
Technical Proficiency

Full Job Description

Bethlehem, United States of America | Full time | Home-based | R1555315

Location: Remote, candidates must be based in the US

Hours: 2nd shift, 12:00p-9:00p ET

Training: 1st shift, 7:00a-4:00p ET (first 3 months)

Overview

The Client Services Representative is responsible for providing proactive Helpdesk support to investigator sites, monitors and IVR companies. This includes handling escalation calls and tickets from Tier I support; assisting in the set up and maintenance processes of CIRT; and the creation, compilation and distribution of site documentation. This role provides administrative assistance to the IRT/Logistics project management team as time allows.

The role requires competent use of IQVIA IRT systems and SOPs and will be required to perform to IQVIA IRT Quality Standards and timelines.

Responsibilities

Receipt of Helpdesk calls from investigator sites, recording of the issues and resolution of the issue through use of the Admin console.
Receipt of calls from IVR companies to provide order tracking information, and to resolve problems encountered after an order is received.
Resolving 1st level calls for all global locations.
Escalating calls appropriately when required.
Ensuring all Helpdesk calls are logged and followed through to resolution, as follows:
- Creation of a ticket in ICCM
- Engaging in conversation with PM/client/site
- Submission of a DCR to Production Support, as necessary and appropriate
- Completing all steps as outlined in the Helpdesk Study Guide
- Confirmation of issue resolution with client/site.
Monitoring the CIRT Admin Console for error messages generated by transaction processes, as well as monitoring the faxes in and out for error messages.
Assessment of the error messages and transaction failures to decide what action needs to be taken.
Calling investigator sites and monitors to resolve issues resulting from transaction failures.
Calling investigator sites and internal clients to resolve issues resulting from Helpdesk calls.
Monitoring and distributing Right Fax communications effectively.
Participation in cross-functional business process improvement activities as required. Implementation of new working practices within the team
Management of site information – updating and cleaning of study site data at the start and throughout a study.
Providing administrative support to the CIRT and Logistics project management teams when Helpdesk workload permits.
Complete metrics reports and review with Supervisor/Team Members.
Provide Helpdesk specific training(s) to new hires.
Act as a mentor for new hires, for a period of 6-12 months, as appropriate.
Handle escalation calls and tickets from Customer Care Representative.
Scheduling of Associates in consultation with the Team Lead and Manager.

Requirements

High school diploma or equivalent.
Demonstrated Client Services Support experience handling complaints.
Helpdesk and IT experience, preferably within IRT.
Strong sense of urgency.
Is responsive to internal and external customer needs and maintains a good level of customer service.
Ensures that all work meets quality standards and supports others to achieve good quality.
Ability to multitask and manage time appropriately to ensure that all deadlines are met.
Recognizes and escalates risks appropriately.
Proactively looks to learn and develop knowledge.
Accepts feedback constructively and strives to learn and develop from feedback received.
Keeps up to date with new developments to ensure knowledge of the industry/area of expertise is up to date.
Prioritizes tasks appropriately and requests assistance as appropriate.
Demonstrates effective teamwork, working with and supporting colleagues.
Handles difficult situations tactfully without losing control; stops to think before reacting.
Proactively confronts and resolves problems and conflicts without damaging relationships.
Is approachable; takes time to assist team members and understand their views and concerns.
Demonstrates commitment and enthusiasm to Cenduit and the aims of the company.
Encourages and supports others.
Demonstrates appropriate levels of accountability.
Proficient computer skills.
Good verbal and written communication skills, both face to face and on the telephone.
Ability to handle and resolve escalated communications.
Ability to break-down and disseminate information as it pertains to complex Helpdesk processes and procedures.
Ability to properly assess others’ knowledge and abilities, and tailor training approach, as necessary and appropriate.
Highly developed interpersonal skills.
Solid problem solving and analytical skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Apply Now

Refine Your Search

client services associate jobs in palmerton pa

Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)

Client Associate - Employee Benefits

Client Service Associate (Bethlehem, PA)

Client Service Representative

Inside Sales & Customer Service Representative (F/M), USA

Inside Sales Associate / Client Development Associate

Inside Sales/Customer Service Representative

Brokerage Registered Client Service Associate - Allentown, PA

Client Service Representative/Vet Assistant

ERP Business Analyst - Sales & Customer Service

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