Top 42 Customer service manager Jobs in Palmetto, Fl

Base Coach
Sheltair Aviation —Sarasota, FL
- Weekends as needed
- Microsoft Excel
- Mid-level
- High school diploma or GED
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Call Center Manager
FleetForce Truck Driving School —Bradenton, FL
- $55,000 - $70,000 a year
- Full-time
- English
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Client Services Manager
Senior Helpers - Sarasota/Bradenton —Sarasota, FL
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Paid time off
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9d
Call Center Supervisor
FleetForce Truck Driver Training —Bradenton, FL
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
13d
Supervisor, Field Service
Coke Florida —Saint Petersburg, FL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Team Leader, Customer Experience & Outreach
Crate and Barrel —Sarasota, FL
- Weekends as needed
- Mid-level
- Mentoring
- US work authorization
- Store discount
- Disability insurance
Customer Service & E-Commerce Associate Team Leader
Whole Foods Market —Saint Petersburg, FL
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
12h
Member Experience Manager - New Gym Opening!
EōS Fitness —Bradenton, FL
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Manager of Client Experience & Business Services
Canandaigua National Bank & Trust Co —Sarasota, FL
- $25.25 - $30.25 an hour
- Full-time
- 5 years
- Office
- Bachelor's degree
Quick Apply
7d
Front Desk / Hospitality Trainer (Travel Required)
FirstService Residential —Saint Petersburg, FL
- $65,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Cell phone reimbursement
Quick Apply
Customer Success & Inside Sales Manager
Kittle Property Group, Inc. —Sarasota, FL
- $25 - $30 an hour
- Full-time
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
11d
Customer Service Manager - State Farm Agent Team Member
Steve Barney - State Farm Agent —Saint Petersburg, FL
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Saint Petersburg, FL
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
Vice President of Client Services
Maverick —Saint Petersburg, FL
- Background check
- Pass drug screening
- Office
Quick Apply
Customer Experience Lead - CXL (Ellenton Outlet)
Fit2Run —Ellenton, FL
- $15 - $17 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
Quick Apply
Customer Service Lead - Part-Time
Burlington —Bradenton, FL
- $15 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Regional Field Service Manager
Plasma-Therm —Saint Petersburg, FL
- Full-time
- 5 years
- Office
- Supervising experience
Client Experience Supervisor
DecisionHR —Saint Petersburg, FL
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Saint Petersburg, FL
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Full-Time Customer Service Supervisor
KOHLS —Seminole, FL
- From $19.50 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising

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customer service manager jobs near palmetto, fl

Base Coach

Sheltair Aviation -
Sarasota, FL

Quick Apply

Job Details

Qualifications

Customer communication
Microsoft Excel
Web-based survey tools
Coaching
High school diploma or GED
Driver's License
Digital survey tools
Productivity software
Team motivation (leadership skill)

Full Job Description

Position Summary:

The Base Coach plays a critical role in ensuring exceptional customer service standards across Sheltair locations. This position involves daily interactions with customers, employees, and management in a fast-paced and dynamic environment. The Base Coach serves as a mentor and trainer for Customer Service Representatives (CSRs), ensuring consistency in service excellence, adherence to company policies, and professional development. In addition to customer engagement, the Base Coach is responsible for onboarding, ongoing training, and performance coaching for CSRs, maintaining service standards, and acting as a liaison between frontline staff and leadership. This role requires strong leadership, problem-solving, and communication skills to foster a culture of continuous improvement and outstanding customer experiences.

DUTIES AND RESPONSIBILITES:

Ensure CSRs provide exceptional, professional, and courteous service to all pilots, passengers, and visitors.
Act as an escalation point for customer concerns, resolving issues efficiently while upholding Sheltair’s service standards.

Maintain a thorough understanding of FBO operations, policies, and procedures to assist in daily service execution.
Assist customers with reservations, fuel orders, arrival/departure coordination, transportation, catering, and other service requests.
Lead and facilitate new hire training, ensuring CSRs are well-versed in Sheltair’s customer service expectations, operational procedures, and technology systems (e.g., X1FBO).
Conduct ongoing, recurrent, and corrective training sessions to support CSR skill
Deliver structured training on SurveyMonkey Engagement, AIN, Customer Service Best Practices, and operational excellence.
Act as a mentor and coach, providing guidance, feedback, and professional development
Maintain and update training materials, including checklists and electronic training
Monitor CSR performance, providing coaching and feedback to drive continuous
Ensure team adherence to Sheltair’s Company Overview policies, including uniform guidelines, professional standards, and customer engagement expectations.

Conduct Base Coach Training sessions and maintain checklists for compliance and performance tracking.
Assist with audits, evaluations, and performance assessments for
Support and reinforce survey participation initiatives (e.g., ensuring five mandatory customer surveys per month per base).
Act as a bridge between customer service teams and leadership, ensuring consistent communication of updates and expectations.
Support operations during special events such as Sun ‘n Fun, Rolex Race, and Daytona 500, ensuring seamless execution of services.

Work closely with management and the Customer Service Training Team to align training initiatives with company goals.
Assist in problem resolution, including technology troubleshooting (e.g., X1FBO issues) and operational challenges.

EDUCATION AND EXPERIENCE:

High School Diploma or GED required; Associate’s degree
Minimum of 2-4 years of customer service experience, preferably in aviation or
Prior experience in training, coaching, or leadership roles is highly

SKILLS AND OTHER REQUIREMENTS:

Strong leadership, mentorship, and coaching
Exceptional customer service, communication, and problem-solving
Ability to train, motivate, and inspire a team in a fast-paced
Proficiency in X1FBO, Microsoft Office Suite (Excel, PowerPoint, Word), and survey platforms like SurveyMonkey.
High attention to detail and ability to multitask under
Understanding of FBO operations, safety regulations, and service
Valid driver’s license
Ability to work flexible hours, including weekends, holidays, and special
Must maintain a professional appearance and adhere to Sheltair’s uniform
Ability to occasionally work near active aircraft on the ramp and in various weather

PHYSCIAL DEMANDS:

This role primarily operates within the FBO terminal, customer service areas, and training spaces. The Base Coach may also be required to work on the ramp, particularly during peak operations or special events. The position involves standing for long periods, engaging with customers, and conducting training sessions.

***SHELTAIR RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” QUALIFIED EMPLOYEES WHO, BECAUSE OF A PHYSICAL OR MENTAL IMPAIRMENT THAT SIGNIFICANTLY LIMITS A MAJOR LIFE ACTIVITY, REQUIRE A REASONABLE ACCOMODATION TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SHOULD NOTIFY THEIR MANAGER OR HUMAN RESOURCES***

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in palmetto, fl

Base Coach

Call Center Manager

Client Services Manager

Call Center Supervisor

Supervisor, Field Service

Team Leader, Customer Experience & Outreach

Customer Service & E-Commerce Associate Team Leader

Member Experience Manager - New Gym Opening!

Manager of Client Experience & Business Services

Front Desk / Hospitality Trainer (Travel Required)

Customer Success & Inside Sales Manager

Customer Service Manager - State Farm Agent Team Member

Temporary Workforce Management Specialist

Vice President of Client Services

Customer Experience Lead - CXL (Ellenton Outlet)

Customer Service Lead - Part-Time

Regional Field Service Manager

Client Experience Supervisor

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Full-Time Customer Service Supervisor

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