Top 36 Hotel front office manager Jobs in Palo Alto Ca

Front Office Manager / Front Desk Manager
HOLIDAY INN EXPRESS AND SUITES —Fremont, CA
- $70,000 - $75,000 a year
- Weekends as needed
- Management
- Customer service
- Computer literacy
- Employee discount
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Front Office Manager
Four Seasons —East Palo Alto, CA
- $90,000 - $97,000 a year
- Weekends as needed
- Writing skills
- English
- 3 years
- Free parking
- Health insurance
3h
Assistant Front Office Manager
Millennium Hotels and Resorts —Sunnyvale, CA
- $75,000 - $80,000 a year
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Paid holidays
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1d
Front Office Manager
Hyatt Place San Jose Airport —San Jose, CA
- $26 an hour
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
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2d
Assistant Front Office Manager| Full Benefits Included
Grand Hyatt at SFO —San Francisco, CA
- $66,000 - $76,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Employee stock purchase plan
- Health insurance
General Manager – Hyatt Place Newark / Silicon Valley
Hyatt Place Newark / Silicon Valley —Newark, CA
- $110,000 - $130,000 a year
- Full-time
- 5 years
- Hotel
- Recruiting
- Relocation assistance
- Employee discount
Quick Apply
5d
Guest Relations Agent
Rosewood Hotel Group —Menlo Park, CA
- $26.10 - $29.00 an hour
- Full-time
- CPR Certification
- Sanitation
- High school diploma or GED
Assistant Front Office Manager - OEM
Aloft San Francisco Airport —Millbrae, CA
- $70,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
1d
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Night Auditor (Part-Time)
Riviera —Menlo Park, CA
- From $23 an hour
- Part-time
- Hotel
- Accounting
- Entry level
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Front Desk Supervisor
The Westin Palo Alto —Palo Alto, CA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Hotel Front Office Manager
La Quinta San Francisco —San Francisco, CA
- $25.50 - $29.50 an hour
- Full-time
- Word processing
- Mid-level
- Windows
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Hotel Sales Coordinator
Global City Hotel Inc —Burlingame, CA
- $26.37 - $32.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Front Office Manager
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Front Desk Agent
Best Western Inn —Redwood City, CA
- $18.75 - $19.50 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Homewood Suites by Hilton —Sunnyvale, CA
- $19.50 - $21.00 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
2h
Director of Hotel Operations - Hyatt Place Newark / Silicon Valley - GM Growth Opportunity
Hyatt Place Newark / Silicon Valley —Newark, CA
- $80,000 - $100,000 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Relocation assistance
- Employee discount
Quick Apply
6d
General Manager - AC Hotel San Jose Downtown
Columbia Hospitality Inc —San Jose, CA
- $150,000 - $190,000 a year
- Extended hours
- Spanish
- 5 years
- Writing skills
- Free parking
- Health savings account
Quick Apply
Front Desk Supervisor
Marriott San Ramon —San Ramon, CA
- $23.50 - $25.50 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Restaurant General Manager
Millennium Hotels and Resorts —Sunnyvale, CA
- $95,000 - $101,000 a year
- Weekends as needed
- Bar
- Sanitation
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply

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hotel front office manager jobs near palo alto ca

Front Office Manager / Front Desk Manager

HOLIDAY INN EXPRESS AND SUITES
Fremont, CA

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Employee discount

Qualifications

Computer operation
Customer communication
Management
Customer service
Computer literacy
Presentations for conferences or internal meetings
Driver's License
Accounting
Computer skills
Hotel experience

Full Job Description

GENERAL DUTIES:
To train and supervise the front desk team including the Night Auditors, maintain guest relations by pro-active approach to cleanliness of guestrooms and public areas to strive towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Front Office Supervisor needs to be able to perform in all front office functions. Total responsibility for hiring, training and development of all associates working for the front office and drivers. Assist the General Manager in all areas to ensure smooth operations.
SPECIFIC DUTIES:

You are responsible to handle Accounts Receivables. All Direct Bill Accounts must be billed every 3 weeks. Please follow up on all accounts and keep them in current status. Please notify GM if you are having trouble collecting payments in a timely fashion.
Monitor all employees’ performances and do 90-days and annual evaluations of all front desk employees.
Schedule , Training, and hire staff.
Create procedures to avoid chargeback’s
Respond to charge backs
Ensure that all front desk employees wear the appropriate uniforms and nametags.
Maintain inventory of all front desk supplies and order accordingly. (Do not over order)
Cover front desk shifts as and when needed. Please cover every front desk person’s lunch or dinner break.
Prepare a new hire-training program.
Maintain a professional and open communication between front desk and other departments of the hotel.
Handle guest complaints, reviews and resolve matters to guests’ satisfaction in a timely fashion.
Responds to All Social media reviews.
Train and supervise staff to meet IHG’s entire enrollment, check in standards etc.
Train and supervise staff to maximize revenues. (upsell)
Employee Rates, Friends & Family, and Complimentary Rooms must have GM’s approval.
Prepare and Update Meetings and Groups Tracker daily when required. (Working Close with Director of Sales).
Accidents and incidents must be reported immediately. A detailed report must be made by the Manager on Duty within 24-hours.
Any adjustment over $100 must be communicated to the GM.
Responsible for the smooth, efficient and professional operation of the front office areas.
Ensures that all procedures and policies are in place and followed.
Conducts audit and controls on a regular basis. Communicates with the GM in case of any irregularities; coaches and counsels associates whenever appropriate.
Ensure all IHG complaints and reviews are responded too
Ensures good communications between the departments.
Strictly follows bank-out procedures and cash handling procedures.
Ensures confidentiality of User Log-Ons. Ensure that users are logged out when leaving the area.
Trains and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills.
Leads by example: Provides a high-quality service and aggressive hospitality towards all customers.
Ensures that recognition programs for both guest and associates are in place and working.
Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
Communicates with front desks about daily audits and controls, so all are informed about proper procedures.
Initiates additional tasks to improve existing procedures and guest satisfaction.
Resolves system problems and can operate the system manually. Can lead the staff through a down time.
Initiates monthly meetings in the department. Attend staff meetings, operations meetings, forecast meetings and sales strategy meetings.
Is in the guest area during high traffic times to assist the front office associates and to ensure smooth operations.
Have plans and actions in place to meet goals and mission of the company and the hotel.
Reprimand employees when necessary
Train staff on emergency procedures.
Ensure that all inventories is balanced and group blocks are washed.
Confirm that all no shows are being charged.
Work closely with Sales Manager complete Meeting and Group Tracking for weekly managers meeting.
RESPONSIBILITIES:
Be well groomed and conform to the hotel's dress code.

Be informed about daily operations and events.
Be highly visible during extraordinary events.
Be familiar with sales strategies; communicate daily with reservation sales.
Develop a thorough knowledge about all brands in IHG’s portfolio.
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.
Be knowledgeable about all emergency plans and know how to act upon them.
Report any unusual occurrences immediately to the General Manager.
At all times strive to represent IHG in the most professional and courteous manner.
Job Requirements:
Minimum of 1 year experience as an FOM in the hotel industry REQUIRED.
Prior management experience with upscale, midscale, or extended-stay hotels a plus.
Must be highly motivated, self-directed, with strong initiative and desire for achievement.
Exceptional customer service skills required.
Must possess strong computer skills.
Strong understanding of accounting procedures also a plus!
Excellent communication and presentations skills required.
Must be flexible and willing to work evenings & weekends.

Must be a leader, a driver, and bottom-line oriented.We are pleased to offer a wide array of Company sponsored benefits including:Salary Range: $70,000-75,000

Medical
Vacation and Sick Time
Travel Discounts

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Work Location: In person

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Refine Your Search

hotel front office manager jobs in palo alto ca

Front Office Manager / Front Desk Manager

Front Office Manager

Assistant Front Office Manager

Front Office Manager

Assistant Front Office Manager| Full Benefits Included

General Manager – Hyatt Place Newark / Silicon Valley

Guest Relations Agent

Assistant Front Office Manager - OEM

Guest Services Manager

Night Auditor (Part-Time)

Front Desk Supervisor

Hotel Front Office Manager

Hotel Sales Coordinator

Front Office Manager

Front Desk Agent

Front Desk Agent

Director of Hotel Operations - Hyatt Place Newark / Silicon Valley - GM Growth Opportunity

General Manager - AC Hotel San Jose Downtown

Front Desk Supervisor

Restaurant General Manager

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