Top 241 Bilingual customer service associate Jobs in Palos Park, Il

Healthcare Customer Service Representative
Wolcott, Wood and Taylor Inc. —Chicago, IL
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
12d
Receptionist/Customer Service Representative I
Midwest Can & Container Specialties —Franklin Park, IL
- $16 - $20 an hour
- Full-time
- In person
- Spanish
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service & Logistics Coordinator
SURESTAFF LLC —Joliet, IL
- $20 an hour
- Urgently hiring
- Bilingual
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Bilingual
ampliFI Loyalty Solutions —Naperville, IL
- $19 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- English
- Health savings account
- Paid holidays
Quick Apply
9d
Client Service/ Data Entry
INTEGRITY INSURANCE AND FINANCIAL SERVICES —Orland Park, IL
- $50,000 - $60,000 a year
- Full-time
- Bilingual
- Computer literacy
- No experience needed
- Health insurance
- 401(k)
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Bilingual Outbound Enrollment Specialist
Pomelo Care —Chicago, IL
- $21.63 - $26.44 an hour
- Overtime
- Remote
- Spanish
- English
- Children
- Paid parental leave
- Health savings account
Call Center/Patient Service Representative
TCA Health Inc. —Chicago, IL
- $17 - $22 an hour
- Part-time
- Spanish
- HIPAA
- English
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Naperville, IL
- $19.00 - $20.50 an hour
- Seasonal
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Bi-Lingual Call Center Associate
Family Eye Physicians —Oak Lawn, IL
- Communication skills
- Entry level
Quick Apply
Call Center Specialist- R&W (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Office
- No degree
- Paid training
- Health savings account
Customer Service Representative - Seasonal
Prairie Materials —Bridgeview, IL
- $20 - $22 an hour
- Seasonal
- Spanish
- Writing skills
- Basic math
12d
Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
Customer Service Representative, Student Transportation
Chicago Public Schools —Chicago, IL
- $37,000 - $46,500 a year
- Full-time
- Spanish
- Oracle
- Office
- Wellness program
- Disability insurance
Customer Advocate I- Bilingual in Spanish Required
Health Care Service Corporation —Chicago, IL
- $18.00 - $31.11 an hour
- Full-time
- Hybrid work
- Spanish
- Anatomy knowledge
- English
- Paid holidays
- Health insurance
Customer Care Specialist I (Manheim)
Cox Automotive —Matteson, IL
- $18.22 - $27.36 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Paid jury duty
- Paid holidays
Call Specialist - Bilingual
Catholic Charities of the Archdiocese of Chicago —Chicago, IL
- $19.35 - $21.50 an hour
- Background check
- Spanish
- Bachelor of Science
Customer Service Representative Tier 1 (Hybrid Schedule MON-FRI)
S&S Activewear LLC —Bolingbrook, IL
- $18.88 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Bilingual Patient Care Contact Center Representative
ACCESS Community Health Network —Chicago, IL
- $17 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
12d
Client Service Representative
Old National Bank —Tinley Park, IL
- $17.00 - $27.50 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Dental insurance

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Healthcare Customer Service Representative

Wolcott, Wood and Taylor Inc. -
Chicago, IL

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Job Details

Full-time
$22 - $24 an hour
12 days ago

Qualifications

High school diploma or GED
Data interpretation

Full Job Description

Job Title: SBO Customer Service Specialist

Healthcare Customer Service Experience Preferred and Bilingual is a preference.

Reports to: Director of SBO

Position Summary:

The Self-Pay Billing Office (SBO) & Customer Service unit is responsible for responding to all incoming inquiries from patients, departments, various billing agencies and other external inquiries. The representative in this team has frequent contact with patients, Patient Financial Services staff, clinic and hospital staff and management, and managers, as well as billing and professional fee and collection services vendors.

The SBO Customer Service Specialist has a thorough knowledge of WWT & UI Health insurance contracts as the unit deals regularly with complex policy and procedural issues that involve contract compliance regarding HMO, PPO and government payers. Negotiates prompt payment discounts, sets up payment plans according to departmental guidelines, and has a working knowledge of the organization’s discount and charity policy. Provides relevant information to mitigate escalation and 2nd level disputes.

This position will process all customer service inquiries and follow-ups with quality, compassion and assertiveness. Performs analysis to take appropriate action on information or documents received. Meets WWT & UI Health guidelines, government and HIPAA policies and procedures by utilizing multiple databases and applications. Applications and Databases consist of: Epic, DataArk (McKesson), Availity, MEDI, On-BaseMS Outlook, MS Excel, MS Word, Medicare Connex, One Source and other payer websites.

Essential Duties and Responsibilities:

Handles all customer service in-bound call queues for collections, payments, and disputes
Ensure service levels are met and abandonment rates and RONAs are kept to a min.
Answers patient concerns regarding the balance inquiries, itemized bill requests and questions about their statements.
Assist patients with understanding their balance of statements and provide the available payment option that best suits their needs.
Provides first level financial assistance screening for patients that may qualify for Medicaid coverage or charity care including creating cases for FCMU follow up.
Updating patient demographics such insurance coverage, address, employer or covered member information.
Prepares accounts for resubmission of claims to insurance payers when applicable.
Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.
Ensures accurate billing practices on patient accounts were applied
Resolves operational statement hold reasons such as missing address or zip code, credit balances, unbilled coverages, etc.
Research and resolve a minimum of 25 accounts or guarantor accounts daily from WQ’s for DNBI, Fin. Assist screening, coverage changes, etc.
Responds to patient inquiries/concerns received by telephone or mail within 48 hours not to exceed 30 days of receipt.
Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.
Research and processes accounts subject to bankruptcy regulations or legal actions.
Running individual time log reports to ensure effective time management and efficiency.
Other duties as assigned

Knowledge, Skills & Abilities

Previous call center or customer service experience in the medical field required.
Working knowledge of Epic is preferred.
Demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities both hospital and professional billing environment
Working knowledge of insurance billing requirements, UB04 and HCFA 1500 claim forms, EOBs, Workers’ Compensation, Personal Injury, HMOs, PPOs, MCO, Medicare, Medicaid and compliance program regulations.
Basic understanding of CPT, ICD, DRG, and HCPC codes.
Excellent interpersonal, verbal, and written communication skills
Ability to demonstrate cultural sensitivity and a respectful, courteous and professional manner in all interactions
Ability to balance assertiveness with compassion, empathy and patience for the patient and others
Ability to effectively handle difficult customer situations on the phone and de-escalate the situation.
Critical thinking and use good judgment in decision making.
Good analytical and organizational skills
Motivated individual with a positive outlook and exceptional work ethic
Ability to consistently follow direction, processes and written procedures
Thorough knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation with standard keyboard skills
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
Thorough understanding of HIPAA rules and regulations
Bi-lingual Spanish-speaking a preferred not required
Self-starter with strong sense of ownership, assertive follow-through and orientation toward results.

Education/Experience:
High School diploma or equivalent required. Experience should demonstrate expert level knowledge of analyzing and resolve complex problems in a quick and effective manner. Must have the ability to analyze and interpret data, good problem-solving skills and initiative. Experience should also demonstrate the use of effective communication skills with patients and staff; demonstrate proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach within organizations standards.

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Refine Your Search

bilingual customer service associate jobs in palos park, il

Healthcare Customer Service Representative

Receptionist/Customer Service Representative I

Customer Service & Logistics Coordinator

Customer Service Representative Bilingual

Client Service/ Data Entry

Call Center Remote Customer Service Representative

Bilingual Outbound Enrollment Specialist

Call Center/Patient Service Representative

Spanish Bilingual Remote Customer Service Representative

Bi-Lingual Call Center Associate

Call Center Specialist- R&W (Remote)

Customer Service Representative - Seasonal

Customer Solutions Specialist (Hybrid-Chicago, IL)

Customer Service Representative, Student Transportation

Customer Advocate I- Bilingual in Spanish Required

Customer Care Specialist I (Manheim)

Call Specialist - Bilingual

Customer Service Representative Tier 1 (Hybrid Schedule MON-FRI)

Bilingual Patient Care Contact Center Representative

Client Service Representative

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