Top 18 Customer service manager Jobs in Panama City, Fl

Base Coach
Sheltair Aviation —Panama City, FL
- Weekends as needed
- Microsoft Excel
- Mid-level
- High school diploma or GED
Quick Apply
Owner Onboarding Manager
Travel + Leisure Co. —Panama City Beach, FL
- Email
- Microsoft Excel
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Airport Customer Service Supervisor - ECP UA
Unifi Aviation, LLC —Panama City, FL
- $19.50 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Account Manager/Customer Service
SERVPRO of Bay County East —Panama City, FL
- $16 - $17 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor- Commercial Insurance (Remote)
Insurance Office of America, Inc. —Panama City, FL
- $105,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Sales
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Panama City, FL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Client Service Leader - Water
Barge Design Solutions —Panama City Beach, FL
- Bachelor's degree
- Conflict management
- Contracts
Customer Experience Lead
Fit2Run —Panama City Beach, FL
- $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
Quick Apply
5d

Other jobs to consider

Find your next job by exploring related positions.

Professional Customer Service Representative
Bespoke Studio —Santa Rosa Beach, FL
Answer incoming phone calls and provide professional, high-level customer service. 2+ years of customer service or administrative experience (a love for…
$22 - $24 an hour
Quick Apply
Hotel Front Desk Agent
Best Western Plus Panama —Panama City, FL
Answer guest calls, messages, and process requests or concerns. Manage cash drawer and process payments (room charges, cash, debit, or credit).
$15 - $18 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Account Manager (Legal Services)
RR Donnelley —Columbus, OH
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new…
$78,700 - $125,900 a year
Quick Apply
3d
Client Services Manager (Care Manager) – Senior Home Care
HSC Central Ohio LLC —Worthington, OH
Valid driver's license, proof of insurance, and ability to travel locally. Minimum of 2 years of experience in a care-related field.
From $50,000 a year
11d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in panama city, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near panama city, fl

Onboarding Manager jobs in Panama City Beach, FL

Customer Service Supervisor jobs in Union, NJ

Customer Service Supervisor jobs in Houston, TX

Customer Service Supervisor jobs in San Antonio, TX

Civil Service jobs in North Carolina

Nursing Supervisor jobs in New York, NY

Customer Service Supervisor jobs in Queens, NY

Child Protective Service jobs in Washington State

Client Services jobs in Baltimore, MD

Client Services jobs in Atlanta, GA

Client Service Associate jobs in San Diego, CA

Client Associate jobs in New York, NY

Human Services jobs in Saint Paul, MN

Client Services jobs in Orland Park, IL

Client Services jobs in Chester, NJ

Library Services jobs in Santa Rosa, CA

Onboarding Manager jobs in Delaware

Onboarding Manager jobs in Denver, CO

Construction Project Manager jobs in Portland, OR

Onboarding Manager jobs in Suwanee, GA

Base Coach

Sheltair Aviation -
Panama City, FL

Quick Apply

Job Details

Qualifications

Customer communication
Microsoft Excel
Web-based survey tools
Coaching
High school diploma or GED
Driver's License
Digital survey tools
Productivity software
Team motivation (leadership skill)

Full Job Description

Position Summary:

The Base Coach plays a critical role in ensuring exceptional customer service standards across Sheltair locations. This position involves daily interactions with customers, employees, and management in a fast-paced and dynamic environment. The Base Coach serves as a mentor and trainer for Customer Service Representatives (CSRs), ensuring consistency in service excellence, adherence to company policies, and professional development. In addition to customer engagement, the Base Coach is responsible for onboarding, ongoing training, and performance coaching for CSRs, maintaining service standards, and acting as a liaison between frontline staff and leadership. This role requires strong leadership, problem-solving, and communication skills to foster a culture of continuous improvement and outstanding customer experiences.

DUTIES AND RESPONSIBILITES:

Ensure CSRs provide exceptional, professional, and courteous service to all pilots, passengers, and visitors.
Act as an escalation point for customer concerns, resolving issues efficiently while upholding Sheltair’s service standards.

Maintain a thorough understanding of FBO operations, policies, and procedures to assist in daily service execution.
Assist customers with reservations, fuel orders, arrival/departure coordination, transportation, catering, and other service requests.
Lead and facilitate new hire training, ensuring CSRs are well-versed in Sheltair’s customer service expectations, operational procedures, and technology systems (e.g., X1FBO).
Conduct ongoing, recurrent, and corrective training sessions to support CSR skill
Deliver structured training on SurveyMonkey Engagement, AIN, Customer Service Best Practices, and operational excellence.
Act as a mentor and coach, providing guidance, feedback, and professional development
Maintain and update training materials, including checklists and electronic training
Monitor CSR performance, providing coaching and feedback to drive continuous
Ensure team adherence to Sheltair’s Company Overview policies, including uniform guidelines, professional standards, and customer engagement expectations.

Conduct Base Coach Training sessions and maintain checklists for compliance and performance tracking.
Assist with audits, evaluations, and performance assessments for
Support and reinforce survey participation initiatives (e.g., ensuring five mandatory customer surveys per month per base).
Act as a bridge between customer service teams and leadership, ensuring consistent communication of updates and expectations.
Support operations during special events such as Sun ‘n Fun, Rolex Race, and Daytona 500, ensuring seamless execution of services.

Work closely with management and the Customer Service Training Team to align training initiatives with company goals.
Assist in problem resolution, including technology troubleshooting (e.g., X1FBO issues) and operational challenges.

EDUCATION AND EXPERIENCE:

High School Diploma or GED required; Associate’s degree
Minimum of 2-4 years of customer service experience, preferably in aviation or
Prior experience in training, coaching, or leadership roles is highly

SKILLS AND OTHER REQUIREMENTS:

Strong leadership, mentorship, and coaching
Exceptional customer service, communication, and problem-solving
Ability to train, motivate, and inspire a team in a fast-paced
Proficiency in X1FBO, Microsoft Office Suite (Excel, PowerPoint, Word), and survey platforms like SurveyMonkey.
High attention to detail and ability to multitask under
Understanding of FBO operations, safety regulations, and service
Valid driver’s license
Ability to work flexible hours, including weekends, holidays, and special
Must maintain a professional appearance and adhere to Sheltair’s uniform
Ability to occasionally work near active aircraft on the ramp and in various weather

PHYSCIAL DEMANDS:

This role primarily operates within the FBO terminal, customer service areas, and training spaces. The Base Coach may also be required to work on the ramp, particularly during peak operations or special events. The position involves standing for long periods, engaging with customers, and conducting training sessions.

***SHELTAIR RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” QUALIFIED EMPLOYEES WHO, BECAUSE OF A PHYSICAL OR MENTAL IMPAIRMENT THAT SIGNIFICANTLY LIMITS A MAJOR LIFE ACTIVITY, REQUIRE A REASONABLE ACCOMODATION TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SHOULD NOTIFY THEIR MANAGER OR HUMAN RESOURCES***

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service manager jobs in panama city, fl

Base Coach

Owner Onboarding Manager

Airport Customer Service Supervisor - ECP UA

Account Manager/Customer Service

Operations Supervisor- Commercial Insurance (Remote)

Branch Operations Supervisor - Commercial Insurance

Client Service Leader - Water

Customer Experience Lead

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in panama city, fl

Explore jobs in more locations

DUTIES AND RESPONSIBILITES:

EDUCATION AND EXPERIENCE:

SKILLS AND OTHER REQUIREMENTS:

Job Seeker Tools

Employer Tools

Browse

Stay Connected