Top 89 Onboarding manager Jobs in Panama City, Fl

Membership & Customer Retention Manager
Peaden Air Conditioning Plumbing and Electrical —Panama City, FL
- From $65,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Senior level
- AD&D insurance
- Health insurance
Quick Apply
Owner Onboarding Manager
Travel + Leisure Co. —Panama City Beach, FL
- Email
- Microsoft Excel
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Retail Store Manager
PetSmart —Panama City, FL
- $65,000 - $110,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Financial Center Manager II
First Federal Bank —Panama City, FL
- Extended hours
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Community Manager - Safety and Compliance - RCAM Florida
RC Hospitality Solutions and 30A Escapes LLC —Panama City Beach, FL
- $70,000 a year
- Full-time
- Driver's License
- Supervising experience
- Recruiting
Quick Apply
Program Manager
FWG Solutions, Inc. —Panama City Beach, FL
- Full-time
- Microsoft Excel
- Heavy lifting
- 5 years
- Paid training
- Paid holidays
Assistant Facilities Manager
Topgolf —Panama City Beach, FL
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Dental insurance
- Vision insurance
Property Care Manager
Southern Vacation Rentals —Panama City Beach, FL
- $45,000 a year
- Weekends as needed
- Background check
- Mid-level
- Driver's License
Quick Apply
Nurse Case Manager
Paradigm Corp —Panama City, FL
- $78,000 - $110,000 a year
- Full-time
- RN License
- Experience working with individuals with disabilities
- Hospital
- Mileage reimbursement
- Health savings account
Owner Relations Manager
RealJoy —Panama City, FL
- $45,000 - $65,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Fine Dining Manager
Ambrosia Prime Seafood and Steaks —Watersound, FL
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Computer literacy
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Manager: Southeast
Something & Nothing —Florida
- $0.75 per mile
- Weekends as needed
- Remote
- Spanish
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Cell phone reimbursement
Quick Apply
11d
RN Regional Operations Manager, Surgical Services
EyeSouth Partners —Florida
- Full-time
- Nursing
- 7 years
- Surgery
- Health savings account
- AD&D insurance
Nurse Case Manager - Panama City, FL
Paradigm Corp —Panama City, FL
- $59,280 - $92,500 a year
- Full-time
- Hybrid work
- Nursing
- RN License
- Experience working with individuals with disabilities
- Mileage reimbursement
- Health savings account
Program Manager
ISPA Technology —Panama City Beach, FL
- Azure
- Bachelor of Science
- AWS
- Paid holidays
- Disability insurance
Quick Apply
3d
Store Manager (Store 3734)
GameStop Inc —Callaway, FL
- Extended hours
- 18 years or older
- Spanish
- Marketing
Quick Apply
Alys Shoppe Assistant Retail Store Manager
Alys Beach Resorts LLC —Panama City Beach, FL
- Weekends as needed
- Merchandising
- Mid-level
- Recruiting
- Profit sharing
- Health insurance
Lead Assistant Golf Professional at Shark's Tooth and The Third Golf Courses
THE ST JOE COMPANY —Panama City Beach, FL
- Extended hours
- Ability to walk for extended periods
- Merchandising
- Mid-level
Quick Apply
HVAC - Field Supervisor
Ridge Air & Heating —Panama City, FL
- $75,000 - $100,000 a year
- Full-time
- Clean driving record
- 5 years
- Residential
Quick Apply
Residential HVAC Service Supervisor
Peaden Air Conditioning Plumbing and Electrical —Panama City, FL
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
13d

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Membership & Customer Retention Manager

Peaden Air Conditioning Plumbing and Electrical -
Panama City, FL

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Drive Customer Loyalty. Grow Recurring Revenue. Make an Impact.

Peaden is seeking a highly motivated MembershipCustomer Retention Manager to lead the growth, retention, and overall success of our membership program across multiple locations. This role will be based in Panama City, Florida and serves as the central owner of the entire membership lifecycle-from enrollment and engagement to renewals and retention.

If you're passionate about customer experience, data-driven decision making, process improvement, and building programs that drive long-term customer loyalty, we'd love to hear from you.

About the Role

The MembershipCustomer Retention Manager is responsible for developing and executing strategies that increase membership growth, improve customer retention, maximize member engagement, and strengthen recurring revenue performance.

This role partners closely with Branch Leadership, Service Managers, Technicians, Dispatch, Call Center teams, Marketing, Accounting, and Executive Leadership to improve membership performance through accountability, reporting, customer communication, and operational excellence.

What You'll Do

Membership GrowthRevenue

Develop and execute strategies to achieve annual membership growth goals.
Identify growth opportunities by branch, department, technician, and customer segment.
Partner with Operations, Marketing, Call Center, and Branch Leadership to improve membership conversion rates.
Create branch-specific initiatives that drive membership sales and engagement.
Monitor membership performance and recommend corrective actions when needed.
Support technician and CSR membership sales efforts through reporting, coaching insights, and process improvements.

Customer RetentionExperience

Lead company-wide membership retention initiatives.
Analyze cancellations and identify root causes.
Develop customer retention campaigns and win-back strategies.
Create and maintain cancellation-save procedures and customer communication scripts.
Identify at-risk members and proactively improve engagement.
Ensure members receive maximum value from their membership benefits.

Membership Lifecycle Management

Oversee the complete membership journey, including:

Enrollment and onboarding
Welcome communications
Benefit scheduling
Renewal management
Missed payment recovery
Retention outreach
Reinstatement opportunities

Branch SupportAccountability

Establish and support branch-level membership coordinators and key stakeholders.
Develop consistent processes and accountability standards.
Conduct branch performance reviews and identify improvement opportunities.
Share best practices across locations.
Drive consistency in membership execution company-wide.

ReportingAnalytics

Develop and maintain dashboards that track:

Active memberships
Membership growth
Membership revenue
Renewal rates
Cancellation rates
Save rates
Benefit completion rates
Membership utilization
Branch performance
Customer retention trends
Present monthly and quarterly performance reports to executive leadership.
Provide actionable recommendations based on data and trends.

Process ImprovementAutomation

Evaluate current workflows and identify opportunities for efficiency.
Standardize membership processes across all locations.
Improve automation related to:
- Renewals
- Missed payment recovery
- Customer communications
- Benefit scheduling
- Retention outreach
Partner with IT, Marketing, Operations, and ServiceTitan administrators to improve systems and reporting.

Customer Engagement

Develop customer communication strategies that increase engagement and loyalty.
Create email, text, and outbound call campaigns focused on:
- Renewals
- Benefit reminders
- Re-engagement
- Win-back opportunities
Monitor campaign effectiveness and continuously optimize results.
Serve as the voice of the customer regarding membership satisfaction and experience.

What Success Looks Like

Key performance indicators include:

Growth

15%+ annual membership growth
Increased membership revenue
Increased membership penetration across service lines

Retention

Improved renewal rates
Reduced cancellation rates
Increased customer retention
Reduced membership churn

Customer Engagement

Increased benefit utilization
Improved benefit completion rates
Higher customer satisfaction levels

Operational Excellence

Consistent membership performance across all locations
Accurate and actionable reporting
Improved process efficiency
Successful implementation of strategic initiatives

Qualifications

Preferred Experience

Bachelor's degree preferred.
Experience managing membership programs, customer success initiatives, retention programs, subscription services, loyalty programs, or recurring revenue businesses.
Strong analytical, reporting, and problem-solving skills.
Experience with CRM, ERP, membership management, or customer relationship platforms.
Advanced proficiency in Excel and reporting tools.
Excellent communication and relationship-building skills.
Ability to influence and collaborate across multiple departments.
Strong organizational and project management abilities.
Experience leading process improvement initiatives.
ServiceTitan experience is a plus.

Ideal Candidate

Customer-focused and relationship-driven.
Highly organized and detail-oriented.
Comfortable working with data and performance metrics.
Self-motivated with a proactive mindset.
Able to manage multiple priorities in a fast-paced environment.
Passionate about improving customer experiences and business performance.

Why Join Peaden?

At Peaden, we believe exceptional customer experiences start with exceptional people. You'll have the opportunity to lead a high-impact program that directly influences customer loyalty, company growth, and recurring revenue across multiple markets.

Join a team committed to continuous improvement, innovation, and delivering outstanding service to our customers every day.

Apply today and help shape the future of our membership program.

Quick Apply

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onboarding manager jobs in panama city, fl

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Drive Customer Loyalty. Grow Recurring Revenue. Make an Impact.

About the Role

What You'll Do

Membership GrowthRevenue

Customer RetentionExperience

Membership Lifecycle Management

Branch SupportAccountability

ReportingAnalytics

Process ImprovementAutomation

Customer Engagement

What Success Looks Like

Growth

Retention

Customer Engagement

Operational Excellence

Qualifications

Preferred Experience

Ideal Candidate

Why Join Peaden?