RC Hospitality Solutions is seeking an experienced and proactive Community Manager – Safety & Compliance to help lead the daily operations of one of our community associations. This leadership role works closely with the Community Association Manager/General Manager to ensure the community remains safe, secure, well-maintained, and operating at the highest level of service.
As the Community Manager – Safety & Compliance, you'll oversee security operations, community compliance, access control, emergency preparedness, vendor management, and day-to-day operational initiatives while providing leadership to operational staff. You'll serve as a key resource for residents, owners, vendors, and employees, helping create a welcoming community where exceptional service and safety are always top priorities.
This position also serves as the acting operational leader when delegated by the Community Association Manager and plays a vital role in maintaining compliance with governing documents, Board direction, company policies, and applicable regulations.
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Assist the Community Association Manager with the overall management and daily operations of the Association.
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Provide leadership for community security, safety, compliance, and operational initiatives.
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Serve as a liaison between residents, owners, Board members, vendors, contractors, and Association staff.
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Oversee gatehouse operations, patrol officers, security supervisors, and access control systems.
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Manage visitor management software, gate access, CCTV systems, and surveillance retention in accordance with Association policies.
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Develop and enforce procedures for resident, guest, contractor, vendor, and employee access.
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Review incident reports, investigate operational concerns, and recommend appropriate corrective actions.
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Coordinate with local law enforcement, fire departments, EMS, and emergency management agencies.
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Maintain and improve security Standard Operating Procedures while promoting professionalism and outstanding customer service.
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Conduct routine inspections of buildings, amenities, common areas, and infrastructure to identify maintenance, operational, and safety concerns.
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Assist with coordinating preventative maintenance programs, capital improvement projects, and vendor performance.
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Prepare Requests for Proposals (RFPs), obtain competitive bids, and assist with contract evaluations.
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Review invoices, purchase requests, and operational expenditures while assisting with annual operating and reserve budgets.
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Lead hurricane preparedness efforts and assist with post-storm recovery planning.
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Coordinate emergency response procedures, drills, and safety training.
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Conduct property-wide safety inspections and help ensure compliance with OSHA standards and risk management practices.
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Respond professionally to owner inquiries, emails, phone calls, and community concerns.
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Prepare reports, Board meeting materials, operational documentation, newsletters, and owner communications.
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Maintain Association records, contracts, insurance files, confidential documents, and operational files.
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Coordinate calendars, meetings, vendor appointments, and operational schedules.
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Provide leadership, coaching, and support for operational and security team members.
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Assist with recruiting, onboarding, training, employee development, and performance management.
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Foster strong collaboration between Security, Owner Services, Maintenance, and other operational departments.
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Serve as acting operational leader in the absence of the Community Association Manager when delegated.
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Valid Florida Driver's License
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Active Florida Community Association Manager (CAM) License
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3–5 years of community association, property management, hospitality, or operations management experience
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Previous supervisory or leadership experience preferred
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Strong knowledge of security operations, access control systems, emergency preparedness, and risk management
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Experience coordinating vendors, contractors, maintenance projects, and operational services
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Excellent communication and relationship-building skills with Boards, residents, vendors, and team members
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Strong organizational and time-management skills with the ability to manage multiple priorities
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Financial understanding including budgeting, invoice review, and operational expenditures
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Proficiency with Microsoft Office and property management software
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Ability to make sound decisions, solve problems, and remain calm during emergencies
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Flexible schedule with availability to respond to operational emergencies as needed
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Commitment to exceptional customer service, professionalism, and teamwork
Compensation: Competitive salary based on experience.
At RC Hospitality Solutions, we're committed to creating exceptional communities where residents, owners, guests, and employees feel safe, supported, and valued. As part of our leadership team, you'll have the opportunity to make a meaningful impact while working alongside experienced professionals who value Teamwork, Accountability, Integrity, Service, Loyalty, Respect, and Fun. If you're passionate about operational excellence, leadership, and creating outstanding community experiences, we'd love to hear from you.
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