Top 132 Guest service agent Jobs in Paradise Valley Az

Guest Services Agent
Kimpton Miralina Resort —Paradise Valley, AZ
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
Front Office Desk Agent
Omni Hotels & Resorts —Paradise Valley, AZ
- Full-time
- Math
- Accounting
- Ability to stand for extended periods
Quick Apply
Front Desk Agent- Part Time
La Quinta Phoenix - Scottsdale —Scottsdale, AZ
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Troon —Scottsdale, AZ
- $21 an hour
- High school diploma or GED
- Entry level
- Resort
Quick Apply
Front Desk Agent
Homewood Suites Phoenix - Biltmore —Phoenix, AZ
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent - Hilton Phoenix Resort at the Peak
Hilton Phoenix Resort at the Peak —Phoenix, AZ
- Research
- Negotiation
- Entry level
Quick Apply
Front Desk Agent
Embassy Suites Phoenix Downtown North —Phoenix, AZ
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent (Part-Time)
Kimpton Hotels & Restaurants —Phoenix, AZ
- $19.79 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hilton Scottsdale Resort and Villas —Scottsdale, AZ
- $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
8d
Front Desk Agent
Home2 Suites Phoenix Downtown —Phoenix, AZ
- $17 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
MCR Hotels —Scottsdale, AZ
- $17.00 - $17.50 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
14d
Front Office Agent (Part-Time) - Andaz Scottsdale
Andaz Scottsdale —Scottsdale, AZ
- From $20 an hour
- Part-time
- Background check
- US work authorization
- Front desk
- Health insurance
- Dental insurance
Front Desk Agent
Four Seasons —Scottsdale, AZ
- 8 hour shift
- Residential
- Cash register
- US work authorization
- Paid time off
- Employee discount
2d
Guest Service Agent
47th Street Phoenix —Phoenix, AZ
- Full-time
- Communication skills
- Entry level
Quick Apply
4d
Guest Service Agent
Hilton Garden Inn North Phoenix Scottsdale —Phoenix, AZ
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
4d
Front Desk
Hilton Grand Vacations —Scottsdale, AZ
- Weekends as needed
- English
- Ability to stand for extended periods
- Entry level
- Employee stock purchase plan
- Health insurance
Front Desk Agent
Sheraton Desert Oasis —Scottsdale, AZ
- $22 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
9d
Front Desk Agent - Hotel Valley Ho
Pyramid Hotel Group —Scottsdale, AZ
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- 401(k) matching
Front Desk Guest Service Agent (Part Time)
Columbus Hospitality Management —Scottsdale, AZ
- Part-time
- Background check
- Hotel
- Organizational skills
- Free parking
- Health insurance
Quick Apply
Guest Service Agent
Arizona Grand Resort & Spa —Phoenix, AZ
- From $16 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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guest service agent jobs near paradise valley az

Guest Services Agent

Kimpton Miralina Resort -
Paradise Valley, AZ

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Job Details

Full-time

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

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guest service agent jobs in paradise valley az

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