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Account Resource Manager

AIS Healthcare -
Phoenix, AZ

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Bachelor's degree
Health insurance knowledge
Managing projects
Stakeholder relationship building

Full Job Description

Account Resource Manager

Phoenix, Arizona
Field-Based Regional Role | Up to 75% Travel

Join AIS Healthcare

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking a highly motivated Account Resource Manager to support customers throughout Arizona, Nevada, California, and Hawaii. This field-based role combines account management, reimbursement support, operational training, customer education, and patient access assistance to help providers successfully utilize AIS Healthcare products and services.

If you're passionate about healthcare, thrive in customer-facing environments, and enjoy solving complex reimbursement and operational challenges, we'd love to hear from you.

Why Join AIS Healthcare?

AIS Healthcare offers a comprehensive benefits package, including:

Medical, Dental, and Vision Insurance
Company-Paid Life Insurance
Long-Term Disability Insurance
Competitive Paid Time Off
401(k) with Generous Employer Match
Professional Development Opportunities
Collaborative Team Environment
Mission-Driven Culture Focused on Improving Lives

Position Summary

The Account Resource Manager is a regional, field-based position responsible for supporting hospitals, physician practices, outpatient departments, and other healthcare facilities that purchase intrathecal products directly from AIS Healthcare.

This role serves as a trusted resource for customers by providing onboarding, reimbursement education, operational support, training, and assistance with documentation and access-related challenges. The Account Resource Manager also serves as a subject matter expert for the MyAIS Portal and eRx platform while collaborating closely with Regional Sales Managers, billing teams, collections professionals, and healthcare providers.

We're looking for professionals who:

Thrive in customer-facing environments
Enjoy solving complex reimbursement and access challenges
Have a strong sense of ownership and accountability
Can effectively build relationships with providers, office staff, patients, and internal stakeholders
Adapt quickly to changing priorities
Demonstrate resilience under pressure
Communicate effectively with both executive leaders and frontline personnel
Embody AIS Healthcare's values of Innovation, Stewardship, and Unity

What You'll Do

Provide onboarding, account setup, training, and ongoing support to a portfolio of healthcare customers
Deliver exceptional customer service and respond to operational and reimbursement inquiries
Educate providers on coverage, coding, reimbursement, prior authorizations, and appeals processes
Partner with clinics and physician offices to obtain required documentation and resolve barriers to patient access
Track, report, escalate, and communicate documentation and reimbursement activity
Serve as a subject matter expert for the MyAIS Portal and eRx systems, including troubleshooting, password resets, user training, and prescription order support
Assist healthcare providers and patients with funding and access-related questions
Deliver educational programs and in-services related to reimbursement, coding, and AIS Healthcare products
Collaborate cross-functionally with sales, reimbursement, billing, collections, and operational teams
Support special projects and strategic initiatives as assigned

Required Qualifications

Bachelor's degree required
Minimum of 3 years of reimbursement, payer access, or related healthcare experience
Strong understanding of healthcare reimbursement and revenue cycle processes
Experience working directly with healthcare providers and customers
Excellent interpersonal, presentation, and communication skills
Strong project management and organizational abilities
Ability to work independently while managing multiple priorities
Strong analytical and problem-solving skills
Ability to travel up to 75%

Preferred Qualifications

3+ years of pharmacy or specialty pharmacy experience
Experience in specialty infusion, reimbursement, patient access, or provider support
Knowledge of commercial, Medicare, and Medicaid reimbursement landscapes
Experience supporting EMR, eRx, Surescripts, or healthcare technology platforms
Experience working with hospitals, physician offices, outpatient clinics, or site-of-care facilities

How to Apply

To be considered for this position, you must complete the Culture Index Assessment.

Important: Applications will not be reviewed until the assessment has been completed.

Culture Index Assessment:
http://portal.cultureindex.com/public/survey/general/0BFB8F0000

The assessment takes less than 10 minutes to complete and only needs to be completed once.

If the assessment link does not open when clicked, please copy and paste the URL directly into your web browser. If you continue to experience issues, try using a different browser.

About AIS Healthcare

AIS Healthcare is the nation's leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies, including immune globulin treatments. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help healthcare providers deliver exceptional patient care and outcomes.

We offer a positive, collaborative culture and are looking for impact players who are hardworking, customer-focused, and passionate about supporting patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.

Quick Apply

Refine Your Search

regional manager commercial landscape management jobs in paradise valley az

Account Resource Manager

Regional Director, Strategic Accounts

Senior Manager, Commercial Product Execution

Area Manager

Business Development Manager

Skeletal Dysplasia Account Manager (Southwest Region)

Area Operations General Manager - Building & Energy Solutions

Business Development Manager

Product Training Manager – Oncology Portfolio

Executive Neuroscience Sales Specialist - South Phoenix, AZ

Business Development Manager - NetApp AI Infrastructure Solutions

Safety Administrative Assistant

Business Development Manager - NetApp Data Infrastructure Solutions

Oncology Regional Business Director - California South

Skeletal Dysplasia Account Manager - Phoenix, AZ

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Account Resource Manager

Join AIS Healthcare

Why Join AIS Healthcare?

Position Summary

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Required Qualifications

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How to Apply

About AIS Healthcare

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