Top 63 Senior customer service representative Jobs in Paramount, Ca

Customer Support Lead
NC America —Irvine, CA
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Presentation skills
Quick Apply
Customer Service Rep Sr (Behavioral Health)
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
11d
Senior Customer Relations Lead
Collectors —Santa Ana, CA
- $30 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Commuter assistance
- Paid holidays
Head of Customer Success
Phocas Software —Costa Mesa, CA
- Full-time
- Hybrid work
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Senior Customer Supprt/Operations Analyst
NASDAQ —Colonia Juarez, CA
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
Senior Supervisor, Global Customer Support Services
Western Digital —Irvine, CA
- $83,900 - $111,800 a year
- Full-time
- 6 years
- Supervising experience
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Sr. Client Relations Associate
Pierre Landscape Construction —Irwindale, CA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Retention and Lifecycle
Grüns —Los Angeles, CA
- $130,000 - $160,000 a year
- Remote
- Management
- Senior level
- Paid time off
Quick Apply
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
14d
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sr Client Engagement Specialist
Forest Lawn —Glendale, CA
- $27.65 - $32.65 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Spanish
- Computer literacy
Senior Customer Service Rep.
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
Quick Apply
9d
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager
Karbon —Los Angeles, CA
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply
Senior Director, Customer Health & Critical Accounts
MongoDB —Los Angeles, CA
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
Senior Service Professional
Cetera Financial Group —El Segundo, CA
- $27.40 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays

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Customer Support Lead

NC America
Irvine, CA

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Qualifications

Vendor relationship building
Knowledge management
Data reporting
Metrics Reporting
Managing clients in a customer support role
Content creation
Customer support ticket management
Vendor relationship management
Customer service knowledge base
Customer support
Content management
Online help documentation
Cross-functional communication
Ticketing system technical support

Full Job Description

Customer Support Lead

Location: Irvine, CA (On-site) | Type: Full-Time

ROLE OVERVIEW

We are seeking a Customer Support Lead to serve as our internal owner of customer support operations across multiple live-service titles.

This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across at least three active game titles. You will own the full support operation from SLA oversight and vendor performance to escalation handling, knowledge management, and player-facing support quality.

You are a seasoned CS professional who has operated in live-service gaming environments, understands the pace and complexity of managing player support at scale, and knows how to get results through vendor partners. You are organized, data-driven, and a clear communicator who can represent support needs both internally to leadership and externally to vendor partners.

KEY RESPONSIBILITIES

Vendor Management & Accountability

Serve as the primary NC America point of contact for all CS vendor partners, managing relationships across multiple titles.
Define, track, and enforce SLAs, KPIs, and quality benchmarks; hold vendors accountable to agreed performance standards.
Conduct regular vendor reviews, provide structured feedback, and drive continuous improvement across support operations.
Identify and escalate vendor performance risks proactively, partnering with internal stakeholders to resolve gaps.

Player Support Operations

Own the end-to-end support experience for players across titles, ensuring quality and consistency regardless of which vendor handles the queue.
Monitor ticket volume, queue health, and response times; surface trends and flag emerging issues before they become player-facing crises.
Manage player escalations, including VIP and high-visibility cases, ensuring they are handled with appropriate urgency and care.
Serve as the internal escalation path when vendor teams need guidance on complex, sensitive, or precedent-setting support cases.

Knowledge Base & Support Infrastructure

Build and maintain a centralized knowledge base, macro library, and response guidelines used by vendor agents across all titles.
Partner with game teams to keep support content current with patches, live events, and known issues.
Develop onboarding and training resources for vendor agents to ensure consistent quality and brand voice across all support interactions.
Evaluate and recommend tooling, workflows, and process improvements that scale across a multi-title operation.

Cross-Functional Collaboration

Work closely with Community, Live Operations, and Product teams to align on player issues, known bugs, and support priorities.
Translate support data and player feedback into actionable insights for internal stakeholders and leadership.
Coordinate occasionally with NC's development teams in Korea to share support trends, localization needs, or title-specific escalations.
Represent the voice of the player in internal discussions, advocating for support quality as a core part of the player experience.

QUALIFICATIONS

Required

5+ years of experience in customer support operations, with a significant portion in live-service gaming environments.
Demonstrated experience managing third-party CS vendors or BPO partners, including SLA ownership and performance accountability.
Proven ability to operate across multiple game titles or product lines simultaneously without sacrificing quality.
Experience owning or significantly contributing to knowledge base development, macro creation, and agent-facing documentation.
Strong data literacy, comfortable pulling, reading, and presenting support metrics to identify trends and drive decisions.
Excellent written and verbal communication skills, with the ability to manage vendor relationships and present to internal leadership.
Familiarity with CS platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar tools.

Nice to Have

Experience working at a game publisher with a developer relationship separate from the publishing entity.
Background coordinating with international or Korean-based development teams.
Familiarity with player support for FPS, MMO, or other online multiplayer titles.
Experience building or scaling a CS operation.

WHO YOU ARE

You know how to get things done through partners you don't directly manage, and you hold them to a high standard without making it adversarial.
You can juggle multiple titles at once and still catch the details that matter: a spike in a ticket category, a macro that's sending the wrong message, a vendor agent who needs retraining.
You think in systems and you're always looking for the process improvement, the documentation gap, or the workflow that would prevent the next escalation.
You can translate messy support data into a clear story for leadership and a clear action plan for vendors.
You care about the player experience, not just the metrics, and you know the difference between hitting an SLA and actually solving a player's problem.

LOCATION & WORK ENVIRONMENT

This position is based full-time at our Irvine, CA office. Candidates must be willing to work on-site. Some flexibility may be required for coordination with our development team in Seoul, South Korea (KST timezone).

Quick Apply

Refine Your Search

senior customer service representative jobs in paramount, ca

Customer Support Lead

Customer Service Rep Sr (Behavioral Health)

Sr Customer Service Representative

Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)

Senior Customer Relations Lead

Head of Customer Success

Senior Customer Supprt/Operations Analyst

Senior Supervisor, Global Customer Support Services

Sr. Client Relations Associate

Senior Manager, Retention and Lifecycle

Sr. Account Management Associate (Remote)

Senior Customer Success Manager, Enterprise - West

Support Lead

Sr Client Engagement Specialist

Senior Customer Service Rep.

Customer Success Manager

Senior Customer Success Manager

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Senior Director, Customer Health & Critical Accounts

Senior Service Professional

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