Top 479 Customer service manager Jobs in Paramus Nj

Customer Success Manager
TeleCloud —Morristown, NJ
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Dental insurance
10d
Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Google Workspace
- Marketing
- 5 years
- Health savings account
- Health insurance
Quick Apply
5d
Senior Manager, Customer Experience
Phillip Jeffries —Fairfield, NJ
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- 5 years
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Supervisor
AbbVie —Florham Park, NJ
- $84,500 - $162,000 a year
- Full-time
- Hybrid work
- 5 years
- English
- Mid-level
- Paid holidays
- Health insurance
16h
Manager, Service Assurance
KYOCERA Document Solutions America, Inc. —Fairfield, NJ
- $90,000 - $122,000 a year
- Full-time
- Mid-level
- 3 years
- Project management
- Paid holidays
- Disability insurance
11d
Manager, Customer Experience
PDI —Woodcliff Lake, NJ
- $105,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Senior Manager Business Customer Solutions
PSEG —Newark, NJ
- $137,000 - $224,400 a year
- Hybrid work
- 7 years
- Sales
- Engineering
- Health insurance
- Dental insurance
6d
Supervisor, Customer Service
Barnes & Noble, Inc. —Clifton, NJ
- $55,000 - $65,000 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
11d
Associate Director of Facilities Customer Service
Montclair State University —Montclair, NJ
- $83,600 - $90,000 a year
- Full-time
- University
- Bachelor's degree
- Contracts
- Health insurance
- Tuition reimbursement
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Service Delivery Manager (SDM)
HCLTech —Passaic, NJ
- $143,000 a year
- Mentoring
- Senior level
- Leadership
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Senior Manager Workforce Planning
PSEG —Newark, NJ
- $133,000 - $218,300 a year
- Hybrid work
- Pass drug screening
- Finance
- Analysis skills
- Health insurance
- Dental insurance
4d
Supervisor of Customer Service
Veolia —West Nyack, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Manager, Guest Experience - JFK
American Airlines —New York, NY
- $63,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
1d
Lead Service Coordinator
Culinary Depot —Spring Valley, NY
- $75,000 - $90,000 a year
- Full-time
- Senior level
- Leadership
- Commercial
- Paid holidays
- Health insurance
Quick Apply
7d
Senior Customer Success Manager
Palisadium USA —Cliffside Park, NJ
- $120,000 - $140,000 a year
- Full-time
- English
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
8d
Support Manager
Pilot Fiber —New York, NY
- $110,000 - $140,000 a year
- Nights as needed
- Hybrid work
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance

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Customer Success Manager

TeleCloud -
Morristown, NJ

Apply Now

Job Details

Full-time
$75,000 - $90,000 a year
10 days ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Position Overview:

Now Hiring: Customer Success Manager

Morristown, NJ
$75K - $90K with potential OTE $to 125K
Full-Time | Monday–Friday

Who We Are

TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We’ve delivered seamless, innovative solutions to our clients for 40+ years and currently have over 15,000 users and 1,000 businesses using our TeleCloud UCaaS platform.

At TeleCloud, you will not feel like just a number. We are not a large company mired with red tape, we are a company of 20 (and growing!) dedicated employees who work hard and have each other’s backs. As a core values-lead organization, we strive to always be excellent to both our customers and our colleagues. Working with us, you’ll find yourself part of a fast-paced and down-to-earth team where you’ll develop your industry knowledge as you contribute directly to company growth. We like to say, “Our technology is in the Cloud, but our People's feet are on the ground.”

Who Are We Looking For?

A skilled and proactive communicator to nurture existing client relationships and promote customer retention.

Acting as the main point of contact for communication with existing clients, the Customer Success Manager guides the customer journey by providing post-installation support, education, and proactive follow-up to ensure client needs are being met. By fostering relationships and taking ownership of client issues, the Customer Success Manager drives growth, boosts retention, and paves the way for new sales opportunities within existing client accounts.

Key Responsibilities

Respond promptly to Unified Communication, cloud service, and telecom-related inquiries and identify opportunities to enhance product and service experiences.
Leverage HubSpot CRM to update and maintain client records of customer feedback and activity.
Perform telecom bill analysis and specifically invoice reviews with clients
Provide end-user assistance with TeleCloud phone system for admin, moves, adds, and changes (MAC) requests.
Assist clients with the audit of their telecom, internet, and cloud invoices and provide recommendations on spend vs. need.
Manage key accounts through proactive contract renewal outreach, regular communication touchpoints, and introducing additional products/services aligned with client specific needs.
Execute Quarterly Business Reviews (QBRs) with larger clients.
Work with clients to upsell/cross sell and specifically presenting quotes for approval.
Triage technical support requests by resolving minor technical issues and escalating more complex technical challenges to appropriate service teams.
Develop and deliver live or pre-recorded educational webinars and training materials to enhance customer knowledge and make a positive impact on the customer experience.
Coordinate with the sales team to generate sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing.
Knowledge, Skills, and Experience
Experience managing accounts for SMB clients in the tech industry with a client base of more than 100.
3-5 years of sales, client success and/or account management experience within a B2B VoIP and/or Telecommunications environment.
Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software.
Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services.
Prior experience with CRM tools (HubSpot a plus) and upselling products and services.
Ability to prioritize customer accounts delivering stellar customer service and ensuring client satisfaction.
Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions.
Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients
Bachelor’s Degree preferred, but not required
Ability to work from our Morristown, NJ office three days a week

Benefits

Expected OTE: $90,000 - $125,000
Annual Learning Enrichment stipend (for whatever you’d like to learn!)
Health, Vision, and Dental insurance with company contribution
401k with company match
Generous Paid Time Off package
Company sponsored Short Term Disability and Life Insurance

Core Competencies

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.

Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.

Apply Now

Refine Your Search

customer service manager jobs in paramus nj

Customer Success Manager

Director of Customer Experience

Senior Manager, Customer Experience

Customer Service Supervisor

Manager, Service Assurance

Manager, Customer Experience

Customer Success Manager, U.S.

Call Center Manager

Senior Manager Business Customer Solutions

Supervisor, Customer Service

Associate Director of Facilities Customer Service

Director of Customer Experience

Service Delivery Manager (SDM)

Manager, Customer Experience

Senior Manager Workforce Planning

Supervisor of Customer Service

Service Manager, Guest Experience - JFK

Lead Service Coordinator

Senior Customer Success Manager

Support Manager

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