Top 5390 Customer service supervisor Jobs in Paramus Nj

Customer Success Manager
TeleCloud —Morristown, NJ
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Dental insurance
11d
Production Supervisor
Ultimate Staffing Services —Allendale, NJ
- Up to $80,000 a year
- Contract
- Spanish
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Success Representative
Future Remodeling —Bergenfield, NJ
- $22 - $25 an hour
- Extended hours
- Spanish
- English
- Office
- Paid training
- Health insurance
Quick Apply
Dispatcher and Customer Service Representative
Confidential —Kearny, NJ
- $23 - $25 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Participant Services Representative ( 2 years plus of Health & Welfare Customer Service experience)
IATSE National Benefit Funds —New York, NY
- $41.64 an hour
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
AbbVie —Florham Park, NJ
- $84,500 - $162,000 a year
- Full-time
- Hybrid work
- 5 years
- English
- Mid-level
- Paid holidays
- Health insurance
19h
Senior Manager, Customer Experience
Phillip Jeffries —Fairfield, NJ
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- 5 years
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
1d
Supervisor Clerical - Pediatrics
St. Joseph's Health —Wayne, NJ
- $25.36 - $39.34 an hour
- Full-time
- Management
- Customer service
- Computer literacy
- 403(b) matching
- Paid holidays
Customer Service Representative
Image Consulting Group —Hackensack, NJ
- $24.46 - $29.46 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
11d
Customer Service Specialist I #Full Time #Remote
61st Street Service Corp —Fort Lee, NJ
- $23.56 - $28.85 an hour
- Full-time
- Remote
- Entry level
- Under 1 year
- Health insurance
- Paid time off
Quick Apply
Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
6d
Food Service Supervisor
St. Joseph's Health —Paterson, NJ
- $24.90 - $34.87 an hour
- Full-time
- ServSafe
- Mid-level
- 3 years
- 403(b) matching
- Paid holidays
5d
Start Your Aviation Career | Customer Service Agent
Jet Aviation —Teterboro, NJ
- $22 - $23 an hour
- In-person
- Restaurant experience
- Entry level
- Disability insurance
- Dental insurance
Customer Service Representative
Russo Bros —East Hanover, NJ
- $25 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
Manager, Service Assurance
KYOCERA Document Solutions America, Inc. —Fairfield, NJ
- $90,000 - $122,000 a year
- Full-time
- Mid-level
- 3 years
- Project management
- Paid holidays
- Disability insurance
11d
Manager Environmental Services
St. Joseph's Health —Wayne, NJ
- $27.45 - $42.54 an hour
- Full-time
- Acute care
- Management
- Hospital
- 403(b) matching
- Paid holidays
BUSINESS SUPERVISOR | EMERGENCY DEPARTMENT |FULL-TIME EVENING SHIFT (25200)
Care Plus Bergen, Inc. —Paramus, NJ
- $55,000 - $77,000 a year
- Full-time
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Production Supervisor
Flex Tek —Elmwood Park, NJ
- $75,000 - $90,000 a year
- Overtime
- ERP systems
- Mid-level
- Office
Quick Apply
Supervisor Screening Center
St. Joseph's Health —Paterson, NJ
- $45.98 - $56.60 an hour
- Full-time
- Master of Social Work
- Mid-level
- 3 years
- 403(b) matching
- Paid holidays
E-Commerce Specialist (Customer Service)
H Service LLC —Carlstadt, NJ
- $56,500 - $86,600 a year
- Monday to Friday
- Mid-level
- Bachelor's degree
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
1d

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Customer Success Manager

TeleCloud -
Morristown, NJ

Apply Now

Job Details

Full-time
$75,000 - $90,000 a year
11 days ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Position Overview:

Now Hiring: Customer Success Manager

Morristown, NJ
$75K - $90K with potential OTE $to 125K
Full-Time | Monday–Friday

Who We Are

TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We’ve delivered seamless, innovative solutions to our clients for 40+ years and currently have over 15,000 users and 1,000 businesses using our TeleCloud UCaaS platform.

At TeleCloud, you will not feel like just a number. We are not a large company mired with red tape, we are a company of 20 (and growing!) dedicated employees who work hard and have each other’s backs. As a core values-lead organization, we strive to always be excellent to both our customers and our colleagues. Working with us, you’ll find yourself part of a fast-paced and down-to-earth team where you’ll develop your industry knowledge as you contribute directly to company growth. We like to say, “Our technology is in the Cloud, but our People's feet are on the ground.”

Who Are We Looking For?

A skilled and proactive communicator to nurture existing client relationships and promote customer retention.

Acting as the main point of contact for communication with existing clients, the Customer Success Manager guides the customer journey by providing post-installation support, education, and proactive follow-up to ensure client needs are being met. By fostering relationships and taking ownership of client issues, the Customer Success Manager drives growth, boosts retention, and paves the way for new sales opportunities within existing client accounts.

Key Responsibilities

Respond promptly to Unified Communication, cloud service, and telecom-related inquiries and identify opportunities to enhance product and service experiences.
Leverage HubSpot CRM to update and maintain client records of customer feedback and activity.
Perform telecom bill analysis and specifically invoice reviews with clients
Provide end-user assistance with TeleCloud phone system for admin, moves, adds, and changes (MAC) requests.
Assist clients with the audit of their telecom, internet, and cloud invoices and provide recommendations on spend vs. need.
Manage key accounts through proactive contract renewal outreach, regular communication touchpoints, and introducing additional products/services aligned with client specific needs.
Execute Quarterly Business Reviews (QBRs) with larger clients.
Work with clients to upsell/cross sell and specifically presenting quotes for approval.
Triage technical support requests by resolving minor technical issues and escalating more complex technical challenges to appropriate service teams.
Develop and deliver live or pre-recorded educational webinars and training materials to enhance customer knowledge and make a positive impact on the customer experience.
Coordinate with the sales team to generate sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing.
Knowledge, Skills, and Experience
Experience managing accounts for SMB clients in the tech industry with a client base of more than 100.
3-5 years of sales, client success and/or account management experience within a B2B VoIP and/or Telecommunications environment.
Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software.
Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services.
Prior experience with CRM tools (HubSpot a plus) and upselling products and services.
Ability to prioritize customer accounts delivering stellar customer service and ensuring client satisfaction.
Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions.
Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients
Bachelor’s Degree preferred, but not required
Ability to work from our Morristown, NJ office three days a week

Benefits

Expected OTE: $90,000 - $125,000
Annual Learning Enrichment stipend (for whatever you’d like to learn!)
Health, Vision, and Dental insurance with company contribution
401k with company match
Generous Paid Time Off package
Company sponsored Short Term Disability and Life Insurance

Core Competencies

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.

Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.

Apply Now

Refine Your Search

customer service supervisor jobs in paramus nj

Customer Success Manager

Production Supervisor

Customer Success Representative

Dispatcher and Customer Service Representative

Participant Services Representative ( 2 years plus of Health & Welfare Customer Service experience)

Customer Service Supervisor

Senior Manager, Customer Experience

Supervisor Clerical - Pediatrics

Customer Service Representative

Customer Service Specialist I #Full Time #Remote

Customer Success & Solutions Manager

Food Service Supervisor

Start Your Aviation Career | Customer Service Agent

Customer Service Representative

Manager, Service Assurance

Manager Environmental Services

BUSINESS SUPERVISOR | EMERGENCY DEPARTMENT |FULL-TIME EVENING SHIFT (25200)

Production Supervisor

Supervisor Screening Center

E-Commerce Specialist (Customer Service)

I want to receive the latest job alert for customer service supervisor in paramus nj

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