Top 116 Senior customer service representative Jobs in Paramus Nj

Temp - Senior Manager, Contingent Workforce
Agile 1 - Regeneron —Tarrytown, NY
- $50.72 - $70.09 an hour
- Temporary
- Hybrid work
- Bachelor of Science
- Bachelor's degree
- Senior level
Quick Apply
Temp - Senior Manager, Contingent Workforce
Agile 1 - Regeneron —Tarrytown, NY
- $50.72 - $70.09 an hour
- Temporary
- Hybrid work
- Bachelor of Science
- Bachelor's degree
- Senior level
Quick Apply
8d
Senior Manager - Call Center Quality Assurance
1199SEIU Family of Funds —New York, NY
- $125,400 - $156,700 a year
- Full-time
- Microsoft Excel
- 6 years
- Analysis skills
Client Engagement Senior Associate, Tax Operations
Crowe —Livingston, NJ
- $21.75 - $44.50 an hour
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- US work authorization
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4d
Client Engagement Senior Associate, Tax Operations
Crowe —New York, NY
- $21.75 - $44.50 an hour
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- US work authorization
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4d
Senior Customer Support & Logistics Specialist
Balchem Corporation —Montvale, NJ
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- 5 years
- Product management
- Senior level
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Senior Associate. Client Service Associate (CSA)
Webster Bank —New York, NY
- $35 - $40 an hour
- Remote
- Mid-level
- 3 years
- High school diploma or GED
1d
Senior Freight Forwarding Operations and Customer Service Agent
DP WORLD LOGISTICS USA, INC —Clifton, NJ
- $66,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
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Senior Customer Care Representative- Eastern Time Zone
Breg, Inc. —New York, NY
- $23 - $28 an hour
- Remote
- Anatomy knowledge
- Oracle
- Microsoft Outlook
- Paid holidays
- Disability insurance
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Senior Director, Customer Care
David Yurman Enterprises LLC —Lyndhurst, NJ
- $170,000 - $190,000 a year
- Full-time
- 8 years
- Senior level
- Leadership
- Health insurance
- 401(k)
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Sr Market Research Analyst, Client Services
IQVIA —Wayne, NJ
- $66,500 - $166,200 a year
- Full-time
- Marketing
- Office
- Analysis skills
Senior Account Executive - Client Services
RevHealth —Morristown, NJ
- $65,000 - $105,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
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Sr. Customer Experience Representative
Grapevine —New York, NY
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Product management
- Paid time off
Senior Client Service Manager
Gallagher —Whippany, NJ
- $82,000 - $136,500 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Service Vendor, Senior Manager
LVMH Perfumes & Cosmetics —New York, NY
- $140,000 - $170,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Senior level
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Senior Client Service Associate
Marsh McLennan Agency —New York, NY
- $64,700 - $120,400 a year
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- 401(k)
WorkForce Software, Senior Client Success Manager
ADP —Roseland, NJ
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Senior Contact Center Representative
Amalgamated Bank of NY —New York, NY
- $23 - $27 an hour
- Full-time
- Research
- Mid-level
- 3 years
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Senior Member Support Manager
Arlo —New York, NY
- $90,000 - $110,000 a year
- Full-time
- Remote
- 1 year
- Senior level
- Leadership
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CS Process Sr. Specialist
Jaguar Land Rover —Mahwah, NJ
- $95,000 - $119,000 a year
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Paid time off

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Temp - Senior Manager, Contingent Workforce

Agile 1 - Regeneron
Tarrytown, NY

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Job Details

Temporary | Full-time | Contract
$50.72 - $70.09 an hour

Qualifications

Teamwork
Supplier management
Bachelor of Science
Bachelor's degree
Senior leadership

Full Job Description

Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron markets medicines for eye diseases, atopic dermatitis, asthma, COPD, chronic rhinosinusitis with nasal polyps (CRSwNP), eosinophilic esophagitis (EoE), oncology, hypercholesterolemia, and rare inflammatory conditions. Regeneron also has product candidates in development in other areas of high unmet medical need.

Senior Manager, Contingent Workforce-R46419

Position Description

The Non-Employee Management Organization (NEMO) is a centralized, hybrid, service team which is charged with the strategy and management of the company/organisation Global Contingent Workforce. The Beeline Vendor Management System (VMS) is the current system of record to support all contingent workers on/offboarding transactions across the enterprise. The NEMO Senior Manager provides hands‑on operational leadership across the global Contingent Workforce (CW) program. This role is responsible for driving day‑to‑day execution, ensuring strict adherence to internal policies, and partnering closely with the Managed Service Provider (MSP) to maintain a compliant, efficient, and well‑documented program. The role requires deep oversight of operational processes, data integrity, issue resolution, and ongoing continuous improvement

Roles Responsibilities

Oversee daily CW operations and ensure consistent execution aligned with program standards.
Partners closely with the MSP to monitor operational performance, service delivery, and workflow adherence, addressing gaps or delays in real time.
Performs regular SLA and KPI reviews, identifies trends, and implements corrective action or process enhancements as needed.
Conducts routine audits across all operational workflows, documents findings, and drives remediation plans with MSP partner.
Maintains and updates standard operating procedures (SOPs), process documentation, and workflow maps to ensure clarity, accuracy, and version control.
Acts as the first point of escalation for operational issues, system errors, or supplier / MSP concerns, ensuring timely resolution and communication.
Provides coverage for sub‑function leads during PTO or organizational transitions and ensures continuity of operations.
Manage data quality within VMS and related systems; ensures accuracy of data and reporting fields
Leads continuous improvement initiatives focused on streamlining workflows, reducing inefficiencies, and increasing program automation.
Ensures compliance with internal policies, worker classification guidelines, sourcing standards, and regulatory requirements.
Partners with MSP, Procurement, and functional stakeholders to triage issues and implement process changes.
Maintains strong awareness of employment market trends, contingent labor risks, and compliance updates relevant to assigned business areas.
In partnership with the Program Director: Contributes to the design, planning, and implementation of special initiatives across NEMO Conducts industry benchmarking with corporate peers on contingent workforce strategies Maintains and evolves a “Best-in-Class Program Health Report”
Reports on program leakage and partners with the Program Director to devise and deploy remediation strategies
Maintains an in-depth understanding of the VMS tool, able to work in daily operations and also understand how system capability can be used to drive the program roadmap and evolution
Oversee the collaboration between the NEMO Beeline System Administrator and all Sub-Function Leads when troubleshooting data or integration issues.

Education

BA/BS in related field
10+ years of relevant experience

This is a contract position at Regeneron in partnership with Agileone and Allsource as the Employer of Record.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

Pay: $50.72 - $70.09 per hour

Work Location: Hybrid remote in Tarrytown, NY 10591

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Refine Your Search

senior customer service representative jobs in paramus nj

Temp - Senior Manager, Contingent Workforce

Temp - Senior Manager, Contingent Workforce

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