Top 63 Technical support manager Jobs in Paramus Nj

Customer Support Manager
Campfire —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Technical Support Lead
Lithic —New York, NY
- $125,000 - $215,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Technical Support Lead
Persistent Systems —New York, NY
- $120,000 - $151,000 a year
- Full-time
- Computer Science
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Applications Lead
Experis —Montvale, NJ
- Contract
- Azure
- Office
- 8 years
- Health savings account
- Disability insurance
Quick Apply
Program Manager/Training Lead
Contact Government Services, LLC —New York, NY
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Technical Support Manager
Sigma Computing —New York, NY
- $140,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- 401(k)
Quick Apply
Technical Account Manager
Harvey —New York, NY
- $119,000 - $161,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
IT Support Lead
Rho —New York, NY
- $90,000 - $130,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
- Health insurance
- Paid time off
10d
Supervisor of Customer Service
Veolia —West Nyack, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Support Lead
Valstro —New York, NY
- $90,000 - $150,000 a year
- Full-time
- Mid-level
- Mentoring
- Communication skills
Quick Apply
NY Site and Executive Support Lead
Guardian Life Insurance Company —New York, NY
- $103,450 - $169,960 a year
- Email
- Hybrid work
- Azure
- Office
- Windows
Manager of Customer IT Services (Hybrid - NYC)
Clinical Health Network —New York, NY
- $86,400 - $129,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
Training and Technology Adoption Manager (hybrid)
MERCHANT & GOULD PC —New York, NY
- $85,000 - $135,000 a year
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
11d
Manager, Customer Support Engineering, Fauna
Amazon.com Services LLC —New York, NY
- $157,100 - $212,600 a year
- Full-time
- Computer Science
- 5 years
- Computer networking
- AD&D insurance
- Health insurance
4d
Training Manager - Epic Certified
Quest Diagnostics —Secaucus, NJ
- $140,000 - $155,000 a year
- Full-time
- Classroom
- English
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Tech Lead Support
Garan, Incorporated —New York, NY
- From $100,000 a year
- Weekends as needed
- Office
- 3 years
- Bachelor's degree
Quick Apply
AI Deployment Manager - NYC
OpenAI —New York, NY
- $162,000 - $230,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Fair chance
Securitized Products Trading Floor Support Lead
Barclays —Whippany, NJ
- $170,000 - $230,000 a year
- Office
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
Customer Service Manager (m/f/d)
retarus GmbH —Secaucus, NJ
- $60,000 - $75,000 a year
- Online Application
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health savings account

I want to receive the latest job alert for technical support manager in paramus nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near paramus nj

Customer Support Manager

Campfire -
New York, NY

Apply Now

Job Details

Full-time
$100,000 - $140,000 a year

Qualifications

Customer communication
Technical Proficiency

Full Job Description

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.

You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.

This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.

Key Responsibilities

Customer Support Delivery

Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases

Customer Experience & Retention

Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer

Cross-Functional Collaboration

Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
Provide structured feedback on product usability, workflows, and feature gaps
Contribute to product improvements by representing the voice of the customer

Process, Playbooks & Self-Service

Help build and improve support playbooks, workflows, and documentation
Create and maintain help articles, internal guides, and customer-facing knowledge base content
Support self-service initiatives including FAQs, tutorials, and in-product guidance

Experience & Qualifications

3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience

Personal Attributes

Customer-first mindset with strong empathy and ownership
Highly organized with excellent attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Clear, thoughtful communicator with strong written and verbal skills
Growth mindset with interest in mentoring and future leadership development

Compensation Range: $100K - $140K

Apply Now

Refine Your Search

technical support manager jobs in paramus nj

Customer Support Manager

Technical Support Lead

Technical Support Lead

Applications Lead

Program Manager/Training Lead

Technical Support Manager

Technical Account Manager

IT Support Lead

Supervisor of Customer Service

Customer Support Team Manager

Support Lead

NY Site and Executive Support Lead

Manager of Customer IT Services (Hybrid - NYC)

Training and Technology Adoption Manager (hybrid)

Manager, Customer Support Engineering, Fauna

Training Manager - Epic Certified

Senior Tech Lead Support

AI Deployment Manager - NYC

Securitized Products Trading Floor Support Lead

Customer Service Manager (m/f/d)

I want to receive the latest job alert for technical support manager in paramus nj

Related Searches

Explore jobs in more locations

Key Responsibilities

Customer Support Delivery

Customer Experience & Retention

Cross-Functional Collaboration

Process, Playbooks & Self-Service

Experience & Qualifications

Personal Attributes

Job Seeker Tools

Employer Tools

Browse

Stay Connected