Top 2 It support manager Jobs in Pardeeville, Wi

Lead Technical Specialist - Product Line
Everbrite, LLC —Pardeeville, WI
- Full-time
- Background check
- Inventory management
- 5 years
- Health savings account
- Health insurance
Quick Apply
Technical Sales Support Manager
Renewaire —Waunakee, WI
- Full-time
- Background check
- 6 years
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply

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Lead Technical Specialist - Product Line

Everbrite, LLC -
Pardeeville, WI

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Maintenance inventory management
Parts administration
Component installation
Inventory management
Lighting systems
Hardware maintenance
Electronic systems troubleshooting
Project timeline management
Materials management in manufacturing
Windows
Software installation
Schedule management
Electrical engineering training
Electrical equipment corrective maintenance
Electrical troubleshooting
Field engineering equipment installation
Windows support
Electrical maintenance
Electrical parts
Manufacturing
Factory experience
Materials management
Production scheduling
Leadership
Mechanical troubleshooting

Full Job Description

Position Summary:

Assist the electrical engineering team and customers with trouble-shooting support regarding electrical or mechanical, and electronic product issues in the field. Experience and knowledge in but not limited to Everbrite products. Determine root causes and provide over-the-phone or on-site field assistance, and/or 24-hour field service by an approved service subcontractor to resolve product service problems.

Essential Duties and Responsibilities:

· Handle Everbrite product service calls on existing product lines and assist in the correction of the issues.

· Provide technical assistance through phone, email, and other electronic formats as required.

· Conduct diagnostic and operational tests on Everbrite-supplied products and provide solutions to repair issues.

· Track information through the Everbrite Quality system to keep all stakeholders informed of site or product status.

· Assess on-site field problems, operate the required testing equipment and provide solutions for repairs.

· Coordinate and manage replacement parts programs with the applicable manufacturing plant to ensure the availability of components as needed.

· Assist in preparing reports detailing technical issues, which will initiate necessary corrective product modifications and/or recommended manufacturing process changes.

· Assist in developing troubleshooting service guides and bulletins for existing products. Assume the lead role of maintaining troubleshooting guides/bulletins and proper distribution as required.

· Qualify, coordinate and monitor outside subcontractor network as required, to ensure repair timelines are maintained and customer satisfaction is maintained.

· Lead the technical support team members.

· Provide training for new technical support team members.

· Remain abreast of the latest industry advances through continuous education.

Educational Requirements / Experience:

· Technical degree or equivalent years of related industry experience in a digital products or electronics field.

· Minimum five (5) years of experience in the following:

o Manufacturing-related electrical / electronic hardware and/or software technical support.

o Development or manufacturing of technological products with solid knowledge of electrical issues, electronic product components, and processes.

· Knowledge of sign and lighting component service and repair, electronic installation and maintenance processes, or related diagnostic experience.

· Proficiency with installing, using, and troubleshooting Microsoft Windows-based hardware devices and software packages.

· Experience in materials planning, scheduling, inventory management, manufacturing, and installation processes.

· Demonstrate strong electrical/mechanical aptitude.

Desired Skills / Characteristics:

· Self-motivated and goal oriented.

· Excellent interpersonal skills and ability to deal with difficult situations.

· Well-organized and detail oriented.

· Ability to multi-task; maintain project schedule timelines; write and maintain clear, concise reports and work order directions; interject common sense and be confident in making deliberate decisions.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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it support manager jobs in pardeeville, wi

Lead Technical Specialist - Product Line

Technical Sales Support Manager

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