Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
The Security Manager provides visionary leadership across all security operations, safeguarding guests, employees, and organizational assets while cultivating a culture of safety, trust, and excellence. This leadership role partners with the Assistant General Manager and cross-functional teams to develop and execute a proactive, intelligence-driven security strategy aligned with company standards and regulatory requirements.
This role drives continuous improvement through data analysis, technology adoption, and team development while balancing operational agility with fiscal responsibility to deliver measurable security outcomes and exceptional guest experiences.
Guest Experience
- Design and enforce security protocols that prioritize guest safety without compromising a welcoming, hospitable environment.
- Monitor service quality metrics and implement targeted improvements to sustain high guest satisfaction scores.
- Resolve guest concerns swiftly and professionally, escalating situations as warranted.
- Serve as a knowledgeable resource on property amenities and local area information.
People Leadership & Talent Development
- Attract, develop, and retain a high-performing security team through strategic recruiting, onboarding, and continuous coaching.
- Set clear performance expectations and deliver regular, constructive feedback tied to measurable outcomes. Model integrity and professional conduct.
- Champion a diverse, equitable, and harassment-free workplace; model inclusive leadership. Inspire trust and accountability at all levels.
- Partner with HR on performance management, disciplinary processes, and succession planning.
- Design and oversee mandatory training programs: safety, CPR/AED, fire prevention, blood-borne pathogens, and conflict resolution and mediation.
Provide leadership, oversight and partnership with third party security agency.
Financial Stewardship & Strategy
- Analyze labor costs, vendor performance, and procurement data to identify savings.
- Negotiate and manage vendor contracts in compliance with company procurement standards.
- Identify and pitch strategic investments in technology and equipment that deliver measurable ROI.
Life Safety & Risk Management
- Direct comprehensive safety and security programs: inspections, drills, incident documentation, and regulatory compliance.
- Oversee emergency preparedness plans and ensure staff readiness across a broad spectrum of incidents.
- Proactively identify risk exposures and advise senior leadership on mitigation strategies and corrective actions.
- Maintain compliance with all applicable local, state, and federal regulations governing security operations.
- Build and sustain collaborative relationships with law enforcement, fire departments, and insurance partners.
Asset Protection & Property Management
- Conduct regular property walk-throughs to proactively identify safety hazards and security vulnerabilities.
- Oversee preventative security programs to protect guests, associates, and physical assets.
- Direct investigation, analysis, and reporting of all security incidents, accidents, and near-misses.
- Coordinate with Engineering to ensure prompt resolution of maintenance issues affecting safety or security.
- Ensure accurate asset tracking in partnership with Corporate; maintain integrity of equipment inventory.
Communication, Reporting & Administration
- Facilitate clear, transparent, and diplomatic cross-departmental communication through regular briefings and leadership updates.
- Produce accurate operational and compliance reports for senior management and regulatory bodies.
- Leverage data and analytics to inform security strategy and present actionable insights to stakeholders.
- Lead or contribute to special projects, task forces, and committees as directed by senior leadership
- Associates/Bachelor’s Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
- Security Management, Emergency Management, or related field — or equivalent professional experience.
- Minimum 5 years of progressive security leadership experience, preferably within hospitality/hotels.
- Demonstrated success managing multi-shift operations in a 24/7 environment.
- Current CPR/AED and First Aid certification; alcohol awareness certification preferred.
- Experience with MS Office applications and Outlook required
- Previous work experience should include working in a high-volume environment, as well as customer-service oriented atmosphere
- Demonstrates strong verbal and interpersonal skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Adhere to the policies and procedures of the hotel
- Willing to work a flexible schedule including weekends and holidays
Working Conditions | Physical Demands
This position operates across both indoor and outdoor environments. The role requires extended periods of standing, walking, bending, and reaching, as well as occasional lifting of up to 50 pounds. Associates may encounter variable temperatures, chemical exposures, noise, and other environmental conditions. Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc. A valid driver's license is required. The ability to perform essential functions with or without reasonable accommodation is required.
Other Information
The hotel business functions 7 days a week, 24 hours a day. All associates must realize this fact and always be aware that it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be always maintained.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
I have read and reviewed the job description as stated above. I understand the responsibilities, expectations and requirements. This job description may be revised or modified at any time due to reasonable accommodation or the needs of the business.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
