Top 115 Senior engineering technician Jobs in Park City, Ut

IT Escalations Technician (Tier 2)
Nexus IT Inc —Salt Lake City, UT
- $60,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
Electronics Quality Tech/Root Cause
Kelly Services —Salt Lake City, UT
- $30 - $32 an hour
- Full-time
- Background check
- Google Workspace
- Oracle
- Paid holidays
- Disability insurance
Quick Apply
Electronics Test & Assembly Technician
Kelly Services —Salt Lake City, UT
- $18.75 - $20.75 an hour
- Full-time
- Background check
- Google Workspace
- Oracle
- Paid holidays
- Disability insurance
Quick Apply
4d
R&D Sr Engineer I (Endovascular) - South Jordan, UT
Merit Medical Systems Inc. —South Jordan, UT
- Full-time
- Word processing
- Writing skills
- Engineering
- Health savings account
- Paid holidays
Sr Biomedical Equipment Technician
CommonSpirit Health —Salt Lake City, UT
- $32.30 - $48.05 an hour
- Weekends as needed
- 5 years
- Driver's License
- Organizational skills
R&D Technician - Shocks
MAGNAFLOW —Sandy, UT
- $20 - $25 an hour
- Full-time
- Computer literacy
- Ability to lift 75 pounds
- Hand tools
- Paid holidays
- Health insurance
Sr. Specialist, Integration/Test Engineering
L3Harris Technologies —Salt Lake City, UT
- Travel
- Senior level
- 4 years
Senior Office Technician
SAM, LLC —Murray, UT
- Full-time
- Research
- Office
- Analysis skills
- Health savings account
- Paid holidays
Senior Injection Molding Process Technician
BD —Sandy, UT
- Monday to Friday
- 11+ years
- Mid-level
- Office
Controls Engineer II
ARUP —Salt Lake City, UT
- Monday to Friday
- Mid-level
- Office
- Java
Senior Injection Molding Technician
APOLLO MEDICAL EXTRUSION —Sandy, UT
- Ability to walk for extended periods
- High school diploma or GED
- Ability to sit for extended periods
- Disability insurance
- Health insurance
Quick Apply
Product Test Technician
Texas Instruments —Lehi, UT
- Mid-level
- SQL
- Analysis skills
Senior Electrode R&D Engineer
Blackrock Neurotech —Salt Lake City, UT
- Full-time
- Background check
- English
- Mid-level
Quick Apply
QA Test Technician
TEAL DRONES INC —Salt Lake City, UT
- Weekends as needed
- Background check
- Windows
- Ability to lift 50 pounds
Quick Apply
Senior Quality Assurance Engineer I
Merit Medical Systems Inc. —South Jordan, UT
- Full-time
- 6 years
- Word processing
- Engineering
- Health savings account
- Paid holidays
Data Center Technician
EOS —West Jordan, UT
- $22.84 - $32.45 an hour
- Overtime
- Mid-level
- Driver's License
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
12d
Sr. Specialist, Circuit Card Assembly Manufacturing Engineer- 1 1
L3Harris Technologies —Salt Lake City, UT
- Research
- Assembly
- Bachelor's degree
Senior Staff Engineer - Part time
Terracon —Midvale, UT
- Part-time
- Engineering
- Laboratory experience
- Mid-level
- Paid holidays
- Health insurance
Senior Technologist, Maintenance and Manufacturing Support
Edwards Lifesciences —Salt Lake City, UT
- 8 hour shift
- Mentoring
- Experience equivalent to degree accepted
- Senior level
Senior NETA Field Service Technician
Qualus —Bluffdale, UT
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
5d

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IT Escalations Technician (Tier 2)

Nexus IT Inc -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Server virtualization
Technical Proficiency

Full Job Description

Description:

Location: Salt Lake City, UT / Hybrid

Department: Escalations Team

Reports To: Tier 2 Support Team Lead

Employment Type: Full-Time, Exempt

Compensation: $60K - $75K annually (commensurate with experience and education)

Purpose of the Role

The Tier 2 Escalations Technician handles complex support tickets escalated from the Tier 1 Service Desk team. The role focuses on resolving difficult technical issues that require advanced troubleshooting, working both remotely and on-site as needed to ensure timely resolution and strong client relationships. Tier 2 technicians serve as the critical bridge between front-line support and senior engineering resources.

How You Create Value

You create value by providing advanced troubleshooting and resolution for complex technical issues that exceed Tier 1 capabilities, reducing escalation frequency to Tier 3, and ensuring a high level of client satisfaction. Your proactive and collaborative approach supports the team in handling difficult tickets efficiently, preventing long-term open cases, and improving the overall client experience.

Key Responsibilities

Resolve escalated technical issues requiring intermediate-to-advanced troubleshooting, working closely with Tier 1 Service Desk and other internal teams.
Provide on-site support when necessary, ensuring all escalated issues are handled effectively and promptly.
Ensure escalated tickets are resolved within agreed SLA, with a focus on resolution times and preventing extended delays.
Act as an escalation path for Tier 1 technicians, providing mentorship and guidance on complex issues.
Collaborate with the NOC and other teams to ensure client systems remain healthy, secure, and up to date.
Document resolutions thoroughly and share knowledge with team members to prevent repeat incidents.
ake ownership of client issues, acting as a senior point of contact to ensure client expectations are met or exceeded.
Participate in on-call rotations for one week at a time, typically 4–5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support delivery of high-quality services .

What Success Looks Like

Escalated tickets are resolved within SLA without requiring Tier 3 intervention.
Client satisfaction scores reflect consistent, high-quality service delivery.
Documentation of resolutions is thorough, reducing repeat incidents across the team.
On-call rotations are covered reliably and escalations are handled with urgency and professionalism.
Tier 1 technicians receive effective mentorship and timely guidance on complex issues.
Strong collaboration with Service Desk, NOC, and Field Services teams.

Skills & Attributes

Advanced networking troubleshooting. In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues.
Windows Server proficiency. Experience diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services.
Virtualization expertise. Hands-on experience with Hyper-V and VMware, managing and troubleshooting virtual environments.
Backup and disaster recovery knowledge. Familiarity with BDR solutions and troubleshooting backup issues to ensure data integrity.
Security and firewall configuration. Experience with firewall configurations and security protocols, including identifying and mitigating security risks.
Cloud platform familiarity. Working knowledge of Microsoft Azure and other cloud environments to handle escalated cloud service issues.
Microsoft 365 expertise. Advanced troubleshooting across M365 services, including Exchange Online, SharePoint, and OneDrive.
Communication. Demonstrated ability to proactively manage client expectations and collaborate effectively with internal teams under pressure.

Working Conditions

Professional office environment (Hybrid eligible).
Participation in on-call rotations is required to address after-hours escalations and urgent client issues.
May require on-site client support depending on client needs.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Requirements:

Experience & Education

2+ years of experience in IT support, with a focus on troubleshooting complex technical issues.
At least two of the following certifications (or equivalent) are required: A+, Server+, Net+, Security+, Linux+, Microsoft Certified: Microsoft 365 Administrator Associate (MS-101).
Additional certifications such as Security+, Microsoft AZ-800, Cisco CCNA, or CySA+ are highly desired.
Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.
Nexus IT offers 2 hours per week of paid company time for certification training and clear career progression paths based on skill development.
Bachelor’s degree in Information Technology or a related field preferred but not required.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

Apply Now

Refine Your Search

senior engineering technician jobs in park city, ut

IT Escalations Technician (Tier 2)

Electronics Quality Tech/Root Cause

Electronics Test & Assembly Technician

R&D Sr Engineer I (Endovascular) - South Jordan, UT

Sr Biomedical Equipment Technician

R&D Technician - Shocks

Sr. Specialist, Integration/Test Engineering

Senior Office Technician

Senior Injection Molding Process Technician

Controls Engineer II

Senior Injection Molding Technician

Product Test Technician

Senior Electrode R&D Engineer

QA Test Technician

Senior Quality Assurance Engineer I

Data Center Technician

Sr. Specialist, Circuit Card Assembly Manufacturing Engineer- 1 1

Senior Staff Engineer - Part time

Senior Technologist, Maintenance and Manufacturing Support

Senior NETA Field Service Technician

I want to receive the latest job alert for senior engineering technician in park city, ut

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