Top 8 Helpdesk manager Jobs in Park City Ut

IT Help Desk Lead
Bohme —Draper, UT
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Sr. Service Desk Manager
Pennant Services, Inc. —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Senior IT Manager
Clerri —Salt Lake City, UT
- Remote
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
7d
IT Help Desk Technician I
Larry H. Miller Senior Health —Sandy, UT
- Full-time
- Google Workspace
- Microsoft Outlook
- English
Quick Apply
9h
Information Technology Supervisor
University of Utah —Salt Lake City, UT
- $53,000 a year
- Full-time
- Classroom
- Pass drug screening
- Mid-level
- Flexible schedule
- Retirement plan
Information Technology Supervisor
University of Utah Health —Salt Lake City, UT
- $53,000 a year
- Full-time
- Classroom
- Pass drug screening
- Mid-level
- Flexible schedule
- Retirement plan
Customer Support Agent
ASSA ABLOY —Salt Lake City, UT
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
9d
Senior IT Support Analyst
Filevine —Salt Lake City, UT
- Full-time
- Computer Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
4d

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helpdesk manager jobs near park city ut

IT Help Desk Lead

Bohme -
Draper, UT

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Mobile device support
Managing teams in a customer support role
Windows
Supervising experience
SaaS platforms
Mobile device management
IP networking
SaaS
Ticketing system technical support

Full Job Description

About böhme

Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail

footprint and expanding eCommerce business. Built by founders with a strong point of

view and deep customer connection, the brand has historically partnered with overseas

vendors to bring product to life.

We are seeking a Lead Designer to become Böhme’s first internal design hire, owning

the creative vision and product direction end-to-end. This role will partner closely with

the founders and collaborate with overseas manufacturing partners (primarily in China)

to elevate product, refine brand identity, and build a more intentional, design-led

assortment.

This is a unique opportunity to step into a highly entrepreneurial environment and build

the design function from the ground up.

About the Role

We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and technical execution. You'll improve processes, and act as an escalation point for complex issues. You’ll play a key role in ensuring reliable, efficient IT support across corporate, retail, and warehouse environments.

What You’ll Do

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
Coordinate onboarding/offboarding processes, including device provisioning and access management
Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
Evaluate and implement help desk tools, automation, and self-service capabilities

What You Bring

5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
Strong problem-solving skills and ability to manage competing priorities
Excellent communication skills with a customer-first mindset
Experience building documentation and improving support processes

Nice to Have

Certifications such as CompTIA A+, Network+, or ITIL Foundation
Exposure to endpoint security and compliance practices

Success in This Role Looks Like

Consistently meeting or exceeding SLA targets
Improved end-user satisfaction and reduced repeat issues
Well-documented processes and a scalable support model
A motivated, accountable, and high-performing help desk team

Why Join Us

Opportunity to shape and scale IT support in a growing organization
Collaborative, fast-paced environment with real impact across the business
Competitive compensation, benefits, and growth opportunities

Quick Apply

Refine Your Search

helpdesk manager jobs in park city ut

IT Help Desk Lead

Sr. Service Desk Manager

Senior IT Manager

IT Help Desk Technician I

Information Technology Supervisor

Information Technology Supervisor

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Senior IT Support Analyst