Telecommunications Operator Registry
Silver Cross Hospital —New Lenox, IL
- $17 an hour
- Part-time
- Microsoft Outlook
- Hospital
- Mid-level
- Wellness program
- Health insurance
SWITCHBOARD OPERATOR, On Call TELCOMM Experience Preferred
Sinai Chicago —Chicago, IL
- From $17 an hour
- Weekends as needed
- Hospital
- High school diploma or GED
- Entry level
- On-the-job training

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Telecommunications Operator Registry
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Telecommunications Operator Registry

Silver Cross Hospital -
New Lenox, IL

Apply Now

Job Details

Part-time
$17 an hour

Benefits

Wellness program
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

McKesson
Operator switchboards
Microsoft Outlook
Cisco Unified Communications
Incident report management
Meditech
Emergency call-taking protocols
Security alarm response
Filing
De-escalation techniques
Mid-level
Incident Escalation
Phone call screening
Radio communication systems
Cerner
Dispatching for rescue operations
Health information regulatory compliance
Security system monitoring (security system operation)
Call light response (emergency response procedures)
Security systems knowledge
Telephone systems
Dispatch record maintenance
Typing
Training
Escalation handling
Building automation systems
Office record organization

Full Job Description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Essential Duties and Responsibilities:

Answer incoming calls, greeting callers, providing information, and transferring calls.
Assists callers in determining the proper department or person they want to be connected.
Assists in calls where speed and accuracy are essential.
Performs clerical duties such as typing, filling, documenting, and other miscellaneous duties.
Maintains an organized Directory with updated information such as on-call schedules, updated and current telephone numbers/addresses, etc.
Follows all HIPPS laws and regulations.
Route emergency calls appropriately.
Contacts security and maintenance staff members when necessary.
Daily Census.
Utilizes Meditech/MOX, Outlook, and Cerner for e-mail, patient/physician look up.
Acts upon and follows policy and procedure for all emergency codes and disasters.
Utilizes and Maintains Air Messenger Pro paging.
Utilizes and maintains ComNet overhead paging and zone paging.
Utilizes and maintains ARC Call System.
Pages appropriate personnel audibly via paging through the Cisco switchboard system & CES.
Pages physician and staff via Microsoft Outlook.
Monitoring Fire (Siemens), generator, and security systems (Cure). Monitors alarms and contact proper personnel when needed.
Utilizes and monitors Rauland - Nurse Call.
Utilizes and monitors Security radio.
Dispatching Building Services during meetings, after hours and on weekends. Operators are responsible for documenting the incident and dispatching the technician on call.
Dispatching Home Health after hours and on the weekends. Operators are responsible for documenting the incident, managing the home health on call schedule, documenting patient information, and contacting the nurse on call.
The Operators are a backup for Security and takes their calls when no one is available.
Operators train new hires (operators) and the Security staff.
Pro Operate TDD and Pacific Interpreters to process calls requiring special attention.
Provides information on patient location and is familiar with call restrictions of each area.
Ability to provide an appropriate initial response to irate callers and contact appropriate staff and escalate call.

Work Shift Details:

Afternoons, Available to work all shifts, holidays, and weekends

Department:

TELECOMMUNICATIONS

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

Medical, Dental and Vision plans
Life Insurance
Flexible Spending Account
Other voluntary benefit plans
PTO and Sick time
401(k) plan with a match
Wellness program
Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below:

$17.00 - $17.00

Apply Now

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Telecommunications Operator Registry

SWITCHBOARD OPERATOR, On Call TELCOMM Experience Preferred

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I want to receive the latest job alert for switchboard operator in park forest il

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Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Benefits for You

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