IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
IT Technician II
North Carolina Western Probation and Pretrial Services —Asheville, NC
- $54,372 - $88,366 a year
- Mid-level
- Office
- IT
Technical Support Analyst II
Billy Graham Evangelistic Association —Asheville, NC
- Extended hours
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance

Discover related jobs

Based on your search for it technician ii jobs.

IT Support Tier I
ACF Technologies, Inc. —Asheville, NC
Maintain customer database by logging all support calls. BS in Computer Science, Information Systems or a technically related field or equivalent related work…
$18 - $21 an hour
Quick Apply
8d
NOC Technician I- SC
Communication Technology Services (CTS) —Greenville, SC
Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests.
$20 - $25 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
Strong ability to translate technical information into easy-to-understand language for non-technical users. U.S. Urology Partners is one of the nation’s largest…

Show more jobs in cities nearby

I want to receive the latest job alert for it technician ii in park nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it technician ii jobs near park nc

Senior IT Technician jobs in Asheville, NC

Technical Support Analyst jobs in West Virginia

Technical Support Analyst jobs in Auburn Hills, MI

Technical Analyst jobs in Denver, CO

Technical Support Analyst jobs in Raleigh, NC

Technical Support Analyst jobs in Round Rock, TX

Policy Analyst jobs in Minneapolis, MN

Remote Technical Support jobs in Fort Lauderdale, FL

Senior It Technician jobs in Milwaukee, WI

It Specialist jobs in Atlanta, GA

Senior It Technician jobs in New York, NY

Senior It Technician jobs in Lone Tree, CO

Test Technician jobs in Houston, TX

Senior It Technician jobs in Anaheim, CA

Senior It Technician jobs in San Carlos, CA

Senior Transportation jobs in Philadelphia, PA

School District It jobs in Illinois

Senior It Technician jobs in Cincinnati, OH

Senior It Technician jobs in Delaware, OH

IT Technician II

U.S. Courts -
Asheville, NC

Apply Now

Job Details

Full-time
$54,372 - $88,366 a year

Benefits

Travel reimbursement

Qualifications

Desktop computer repair
Non-technical user support
Computer operation
Customer service
Technical documentation
Hardware maintenance
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Developing technical user guides

Full Job Description

Summary

The Information Technology Technician II is part of the information technology team that performs end user support activities. At this level of function, technicians provide help desk support for end users and provide technical support installing and configuring computer hardware and software programs. Technicians II perform routine to moderately complex troubleshooting for hardware and software systems and may serve all levels of staff. This position is eligible for occasional telework.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Respond to help desk calls and e-mails, log problems, and work with the IT team to resolve simple to complex technology issues in a timely manner.
Analyze help desk logs to minimize future issues.
Create/maintain end user accounts and provide end user training as needed.
Install operating system images, software and patches to workstations and mobile devices.
Administer Group Policies for workstations and user profile configurations.
Assist in troubleshooting and servicing audio video systems.
Manage IT assets.
Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians.
Provide support for remote access and mobile computing devices.
Recommend hardware, equipment and software updates.
Stay abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the court current with their technology needs.
Routine travel throughout the district is required.
Occasional travel outside of the district may be required.

Requirements

Conditions of employment

The selected candidate will be subject to a full background investigation as a condition of permanent employment. Employment will be considered provisional until the background investigation is completed and a favorable employment suitability is determined.

Qualifications

One to three years' experience providing end user support and assisting with computer problem resolution. Demonstrated skill in performing routine hardware maintenance. Ability to implement, operate and document information technology systems considering both hardware / software issues. Knowledge of computer processes and capabilities. Ability to perform both hardware and software maintenance and trouble shooting. Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. Must be proficient at writing effective instructions for users and fellow staff. Must have exceptional customer service skills. Must have the desire to learn new technology and innovate. Must be team player.

Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring no-citizens to work in the federal government in the continental United States.

PREFERRED QUALIFICATIONS

Three years of experience in the field of technology, working in the federal judiciary
Experience with Active Directory, Group Policy Mobile Device Management (MDM), Ivanti Neurons, Qualys
Experience with audio/video and video conferencing systems (MS Teams, Crestron, etc.)
Scripting and automation (ex: PowerShell, PowerAutomate, batch shell scripts)

Education

Bachelor's degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school.

Additional information

Electronic Fund Transfer (EFT) for payroll deposit is required. Applicants must be U.S. citizens or eligible to work in the United States. The court is not authorized to reimburse candidates for travel in connection with an interview or to pay relocation expenses to the selected candidate. Due to the volume of applications received, the U.S. Probation Office will contact only the most qualified applicants who will be invited for an interview. Only those interviewed will receive notification when the vacancy is filled.

The Probation Office reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. If a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Probation Chief may elect to select a candidate from the applicants who responded to the original announcement without reposting the position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated based on their submitted application documents, previous relevant work experience, education, and the required interview(s).

Required Documents

Applicants must submit the following:
NOTE: INCOMPLETE APPLICATION PACKAGES WILL NOT BE CONSIDERED

Cover letter and resume
Completed AO-78, Application for Judicial Branch Federal Employment
Copy of most recent performance evaluation (If applicable)
Copy of transcripts for a bachelor's degree and any advanced degree (Can be "Unofficial")

How to Apply

Complete applications should be submitted via e-mail to [email protected]. All application materials should be sent as a single PDF document. The application form AO-78 is available at www.ncwp.uscourts.gov. Please reference Job Announcement # 26-08.

Agency contact information

Human Resources

[email protected]

Address

US Probation Office, Western District of NC
401 West Trade Street
STE 2900
Charlotte, NC 28801
US

Next steps

Qualified applicants will be contacted for an interview.

Overview

Accepting applications

Location

1 vacancy in the following location:

Asheville, NC

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Remote job

Relocation expenses reimbursed

Salary

$54,372 - $88,366 per year

Pay scale & grade

CL 26

Promotion potential

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

Occasional travel - You may be expected to travel for this position.

Appointment type

Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status

Federal service type

This job is in the Excepted Service

Represented by a union

Drug test

Security clearance

Other

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

DE-13019428-26-AB

Control number

877807100

Apply Now

Refine Your Search

it technician ii jobs in park nc

IT Technician II

IT Technician II

Technical Support Analyst II

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it technician ii in park nc

Explore jobs in more locations

Summary

This job is open to

The public

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

How to Apply

Agency contact information

Next steps

Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected