Top 327 Front desk manager Jobs in Park Ridge, Il

Front Desk Manager
Marriott International, Inc —Rosemont, IL
- $54,000 - $69,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
5d
Front Office Manager
DoubleTree by Hilton Hotel Chicago - North Shore Conference Center —Skokie, IL
- $60,000 - $68,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
3d
Assistant Front Office Manager
Marriott International, Inc —Chicago, IL
- $79,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Office Manager
voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point —Chicago, IL
- $58,000 - $62,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
4d
Administrative Support Coordinator
Fusion Academy —Evanston, IL
- $30 - $35 an hour
- Full-time
- Background check
- School experience
- Google Workspace
- Commuter assistance
- Paid holidays
Patient Services Manager
Illinois Bone and Joint Institute LLC —Glenview, IL
- $24.00 - $32.50 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Guest Services Coordinator
Marriott International, Inc —Chicago, IL
- $27.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Hotel Guest Service Manager
Renaissance Chicago —Glenview, IL
- $70,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
- Paid training
- Dental insurance
Quick Apply
Workplace Experience Coordinator
LG Group —Chicago, IL
- $55,000 - $75,000 a year
- Evenings as needed
- Microsoft Outlook
- Inventory management
- Mid-level
12d
Front Desk Agent
Marriott Suites O'Hare —Rosemont, IL
- Full-time
- Writing skills
- Hotel
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Supervisor
Autograph Hotel Chicago —Chicago, IL
- $29 - $30 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
3d
Office Manager - Chicago
Pattern Energy Group LP —Chicago, IL
- $80,000 - $108,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Canopy Chicago Central Loop - Dual Front Desk Manager
Aimbridge Hospitality —Chicago, IL
- $78,000 a year
- Full-time
- Mid-level
- Hotel
- Front desk
Residential Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- English
- Residential
Quick Apply
Team Lead – Patient Intake and Access Services
Forefront Dermatology —Glenview, IL
- $27.50 - $31.00 an hour
- Full-time
- Inventory management
- Clinic experience
- High school diploma or GED
Front Desk Agent
Hyatt Centric Chicago O’Hare —Rosemont, IL
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Clerk
Marriott International, Inc —Chicago, IL
- $26.69 - $27.44 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
10d
Assistant General Manager
Courtyard by Marriott Chicago O'Hare —Des Plaines, IL
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Spa Receptionist
Fitness Formula Clubs (FFC) —Park Ridge, IL
- $15.40 an hour
- Part-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Receptionist
LA Fitness —Chicago, IL
- $17.05 - $22.05 an hour
- Part-time
- Computer literacy
- Data entry
- In-person
- Employee discount
- Flexible schedule
Quick Apply
10d

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Front Desk Manager

Marriott International, Inc -
Rosemont, IL

Apply Now

Job Details

Full-time
$54,000 - $69,000 a year
5 days ago

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26092414
Job CategoryRooms & Guest Services Operations
Location6100 N River Rd, Rosemont, Illinois, United States, 60018
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $54,000-$69,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

front desk manager jobs in park ridge, il

Front Desk Manager

Front Office Manager

Assistant Front Office Manager

Assistant Front Office Manager

Administrative Support Coordinator

Patient Services Manager

Guest Services Coordinator

Hotel Guest Service Manager

Workplace Experience Coordinator

Front Desk Agent

Front Desk Supervisor

Office Manager - Chicago

Canopy Chicago Central Loop - Dual Front Desk Manager

Residential Front Office Agent

Team Lead – Patient Intake and Access Services

Front Desk Agent

Front Desk Clerk

Assistant General Manager

Spa Receptionist

Front Desk Receptionist

I want to receive the latest job alert for front desk manager in park ridge, il

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