Top 248 Call center representative Jobs in Park Slope Brooklyn Ny

Member Services Representative
SVCMC Inc —New York, NY
- $27.47 - $30.22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Commuter assistance
- Paid holidays
Quick Apply
12d
Call Center Representative
NYCDCC —New York, NY
- $24.72 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
Quick Apply
3d
Call Center Agent - English (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Computer literacy
- Mid-level
Quick Apply
Call Center Representative - English & Spanish (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Clerical Associate Level IV - Provisional (Contact Center Representative)
NYC Health + Hospitals —New York, NY
- $46,503 a year
- Online Application
- Administrative experience
- High school diploma or GED
- Home Health
- Commuter assistance
- Paid holidays
Call Center Agent - Healthcare
Bedford Stuyvesant Family Health Center —Brooklyn, NY
- $20 an hour
- High school diploma or GED
- Computer skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
10d
Customer Service Representative
Dual Fuel Corp —Mount Vernon, NY
- $66,300 - $75,000 a year
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative - Career Growth
EchoStar —Roseland, NJ
- From $43,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- No experience needed
- Health savings account
- Health insurance
Quick Apply
Inbound Retention Representative (Six-Figure Opportunity)
EchoStar —Roseland, NJ
- From $70,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- No experience needed
- Health savings account
- Health insurance
Quick Apply
Inbound Sales Representative, Starlink - Unlimited Commission
EchoStar —Roseland, NJ
- From $70,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Licensed Health Insurance Agents - Medicare
Sagility —New York State
- From $20 an hour
- Seasonal
- Remote
- HIPAA
- High school diploma or GED
- Computer skills
- Paid training
Customer Service Representative
ABC Parts International, Inc. —Mineola, NY
- $18 - $19 an hour
- Full-time
- High school diploma or GED
- Computer skills
- In-person
- Paid training
- Health insurance
Quick Apply
11d
Phone Sales Representative
ABCD DEVELOPMENT —Floral Park, NY
- $32,400 - $120,000 a year
- Full-time
- Mid-level
- In-person
- 2 years
Quick Apply
10d
BDC Representative - Manhattan CDJRF
Dennis & Co —New York, NY
- From $33,000 a year
- Full-time
- Dealership
- Business development
- US work authorization
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Nationwide Central Station Monitoring Corp. —Freeport, NY
- $16 - $18 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
- 401(k) matching
Quick Apply
Inside Sales Representative
Plymouth Rock Assurance Corporation —Woodbridge, NJ
- $52,000 - $58,000 a year
- Monday to Friday
- Microsoft Excel
- Communication skills
- Entry level
- Paid training
- Wellness program
Quick Apply
Customer Service Representative Hybrid
Integrated Staffing Corporation —Elmont, NY
- $17 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
Quick Apply
2d
Call Center Representative
BYou Laser Clinic —Brooklyn, NY
- $18 - $22 an hour
- Weekends as needed
- Medical office experience
- Human resources
- US work authorization
- Employee discount
Quick Apply
9d
Hotline Support
1199SEIU Family of Funds —New York, NY
- $52,092.04 - $65,852.28 a year
- Overtime
- Microsoft Excel
- Research
- Mid-level
9d
Telephone Representative II (Provider Relations)
1199SEIU Family of Funds —New York, NY
- $49,495.68 - $62,570.04 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Vision insurance

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Member Services Representative

SVCMC Inc -
New York, NY

Quick Apply

Job Details

Full-time
$27.47 - $30.22 an hour
12 days ago

Benefits

Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Microsoft Outlook
Basic math
Filing
High school diploma or GED
Multi-line phone systems
Faxing
Technical Proficiency
Office record organization

Full Job Description

The Member Services Representative is responsible for responding to member/provider inquiries within specified parameters. Researches and resolves issues and inquiries in a timely and efficient manner and resolves needs and issues in an empathetic and courteous manner. Applies appropriate triage and escalation protocols. Consistently applies good judgement and reason when resolving issues. Excellent attendance and punctuality are essential for team performance and member satisfaction. Results and performance driven.

RESPONSIBILITIES

Compliance with call center performance standards. Responsible to answer incoming member/provider calls in accordance with established standards. Consistently meets or exceeds regulatory, contractual and accreditation call center standards including handling the volume of inbound calls, ASA, abandonment rate, call tracking standards, and resolution rate.

Inquiry Documentation. Documents and tracks 100% inquiries received through the Plan's call center using the Plan's call tracking system. Ensures that all data is entered accurately and timely.
Customer Inquiries. Receives, responds, researches and resolve all customer inquiries (telephone, walk-in, and written) including but not limited to plan benefits, policies, procedures, eligibility, referrals, authorizations, pharmacy override inquiries and claims.
Customer Education. Educates members/providers at each encounter on benefits and health plan navigation including alternative customer education resources (i.e. electronic sources). Provides accurate and effective consultation on all aspects of the health plan.
Member/Provider Satisfaction. Promotes customer satisfaction by ensuring that all customer inquiries are resolved in a timely and efficient manner in accordance with health plan guidelines. Proactively identifies areas for operational and process improvements related to customer satisfaction, identifies solutions, and assists with implementation.
Member/Provider Data Maintenance. Assists with the maintenance of member/provider data by verifying the accuracy of such data with each member encounter. Processes updates and changes to member data including but not limited to PCP changes and demographic changes.
Intra Departmental Support. Supports Plan departments through member service call and issues resolution.
Provides internal support to external member services consultants.
Research and Resolution. Researches and resolves customer inquiries in a timely and efficient manner.
Takes ownership for issues. Follows appropriate triage, resolution and escalation protocols. Confirms that issues are resolved according to customer's satisfaction.
Aware of the potential for fraud and how to report suspected fraudulent activity.
Other responsibilities as assigned.

EXPERIENCE

1 year Customer Service or call center experience.
Health care experience preferred.

Preferred Experience

Knowledge of claims processing preferred.
Knowledge of TRICARE Benefit.

Education/Licensure/Certification

Requires High School Diploma or Equivalent
Associates' Degree Preferred in healthcare administration, business administration and/or information technology.

Technical Skills & Competencies

Required Microsoft Office skills - Word, Outlook, PowerPoint, Excel, Access.
Experience with standard office equipment - copier, scanner, fax, multiline phone, calculator.
Excellent verbal and written communication skills. Ability to listen well.
Problem solving capabilities while dealing with conflict, hostility, multiple projects and time constraints.
Ability to take responsibility and ownership for actions and outcomes despite any obstacles and conflicts.
Decision making, ability to work with others toward team goals and maintain a positive outlook.
Dependability - available and dependable for work shift.
Able to file/retrieve documents using an alphabetical filing system.
Fundamental mathematical skills (addition, subtraction, division, calculation of percentages).

Other requirements

Must have the ability to provide a high-speed internet for a home office.

This role is TEMP to PERM:

TEMP Hourly Rate is $27.47
PERM Hourly Rate $30.22

Benefits Statement:

SVCMC, Inc. provides a robust benefits package that includes medical coverage through UnitedHealthcare/Oxford with no deductible for in-network services. Employees also receive vision coverage through UnitedHealthcare Vision and dental benefits through MetLife. Basic life and disability insurance are automatically provided at no cost. All employees are eligible for commuter benefits, tuition reimbursement, and a 401(k)retirement plan with an immediate employer match that is fully vested from day one. SVCMC also offers a generous time off package, which includes vacation, 10 paid holidays, and 3 personal days. Additionally, employees have access to a comprehensive Employee Assistance Program and exclusive discounts through Working Advantage.

SVCMC IS AN EQUAL OPPORTUNITY EMPLOYER - ALL QUALIFIED APPLICANTS WILL RECEIVE

CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO VETERAN STATUS, DISABILITY, OR

OTHER CHARACTERISTICS PROTECTED BY LAW.

Mondays & Fridays (Remote)
Tuesdays through Thursdays in office.

9 am - 5 pm EST

Quick Apply

Refine Your Search

call center representative jobs in park slope brooklyn ny

Member Services Representative

Call Center Representative

Call Center Agent - English (Remote)

Call Center Representative - English & Spanish (Remote)

Clerical Associate Level IV - Provisional (Contact Center Representative)

Call Center Agent - Healthcare

Customer Service Representative

Call Center Representative - Career Growth

Inbound Retention Representative (Six-Figure Opportunity)

Inbound Sales Representative, Starlink - Unlimited Commission

Licensed Health Insurance Agents - Medicare

Customer Service Representative

Phone Sales Representative

BDC Representative - Manhattan CDJRF

Customer Service Representative

Inside Sales Representative

Customer Service Representative Hybrid

Call Center Representative

Hotline Support

Telephone Representative II (Provider Relations)

I want to receive the latest job alert for call center representative in park slope brooklyn ny

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