SUMMARY:
The IT Manager is responsible for assisting the Director of IT with managing the overall operations of the IT Department. Responsible for assisting with the successful overall enhancement, installation, and maintenance of all technology. Provides guidance & technical workflow to technical staff for knowledge retention and quality of support. The IT Manager assist with technical projects and setting priorities for technical support. Assists the Director with overall IT operations with adherence to IT Policy & Procedures, CRIT TICS and Compact. In the absence of the IT Director, has the authority of director.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Assist in the coordination and management of IT daily operations.
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Ensures the management of all systems, hardware, networking, and t elecom.
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Manages technical support of all systems and users.
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Assists the Director in planning, implementation, and management of departmental procedures.
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Regularly reviews and evaluates departmental performance, working with technical staff to take the appropriate steps necessary to improve results or conditions.
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Delegates responsibility and authority to the appropriate technical staff.
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Ensures the management of security levels and access to systems.
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Assist Director with to maintain IT Compliance.
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Maintains a working knowledge of technology.
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Contacts vendors with regards to software and hardware.
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Ensures quality of support by communicating with all users and offering assistance as needed.
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Works with users, vendors, and stakeholders on assigned IT projects.
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Assists with completion of Help Desk and IT Requests.
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Provides proper guidance and training to Network Technicians and Administrators.
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Any other duties as set forth by IT Director.
KNOWLEDGE, SKILLS & ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
Understanding of software and hardware related to casino business systems. Knowledge of applications, software, hardware, interfaces, databases, and networking related to casino business systems. Knowledge
of desktop & server operating systems that casino business systems are developed and built on.
Knowledge of casino operations; and the interactions of departments and customers use of casino business systems. Provide excellent communication to casino systems vendors, casino departments, and technical staff to resolve technical issues and requests. Great aptitude with technical casino proprietary systems/hardware as well as commonly used systems/hardware.
QUALIFICATIONS& REQUIREM ENTS:
Associates Degree in a MIS, Information Sciences, Computer Science, or related technical field. 4+ years of experience in a Casino Resort Operation working with Slot Accounting, Patron Management, Check/Credit, Marketing/Promo, and; or POS/PMS Systems. 2+ year in a senior administrator or supervisory capacity.
Equivalent combination of education and experience preferred.
Experience must include maintaining casino systems for an organization of more than 400+ users.
Experience maintaining casino systems for a casino resort of 400+ EGM's or Slot Machines. Class 2 or Class 3 gaming a plus.
Experience configuring, supporting, maintaining, and upgrading casino systems preferably IGT Advantage, Everi, or Agilysys Systems; or equivalent casino systems certification(s).
Proven experience in Slot Accounting, Patron Management, Check/Credit, Marketing/Promo, and; or POS/PMS Systems, network, or senior administrator role. Experience with casino systems implementation, troubleshooting, and problem resolution is desired. Familiarity with casino operations, casino systems, and casino gaming vendors a plus. Great at organizing, prioritizing and multitasking.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit and/or stand for extended length of time, eight to ten hours per day. Tolerance to work in a smoke-filled environment. Tolerance to be exposed to computer screen for prolonged periods of time. Tolerance and ability to cope with stress and a fast paced environment. Ability to work in an office setting, operate telephone devices, and a computer.
WORK ENVIRONMENT:
Indoor office environment. This position regularly works indoors. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Position is in a fast-paced environment. Smoke filled environment at times. Will have contact with employees, external agencies and the public.
ACCESSIBILITY:
IT Manager Restricted
Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act {ADA} and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.
