Top 11 Client success manager Jobs in Parma, Oh

Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
6d
Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
13d
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager, Digital
BrightEdge —Cleveland, OH
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Commuter assistance
- Paid parental leave
Manager of Customer Success
Steer —Akron, OH
- Remote
- System design
- Mentoring
- Senior level
- Health savings account
- Health insurance
Quick Apply
7d
ezICHRA Customer Success Manager
Oswald Companies —Richfield, OH
- Full-time
- HIPAA
- Mid-level
- 3 years
- Profit sharing
- Health insurance

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Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
Bachelor’s degree in business, marketing, or a related field (preferred). Develop and execute tailored success plans, driving adoption and maximizing ROI.
$61,620 - $107,880 a year
6d
Customer Success Manager
3E —Cleveland, OH
Experience driving product adoption, engagement, and customer outcomes. Experience using CRM and customer success tools such as Salesforce or similar platforms.
$74,000 - $84,000 a year
Quick Apply

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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
Customer Success Director
Impact.com —Columbus, OH
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience. You will develop strategic, goal-driven account plans and processes…
$110,000 - $135,000 a year
Quick Apply

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Select Customer Success Account Manager- Cleveland, OH

UPS -
Cleveland, OH

Apply Now

Job Details

Full-time
$61,620 - $107,880 a year
6 days ago

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory in Northeast Ohio including Cleveland and surrounding cities of Euclid, Mentor, Painesville, Solon, etc.

Job Description

The Select Customer Success Account Manager will oversee and nurture relationships with our Select customers. The Select CSAM will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Select CSAM will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Select CSAM will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience, the Select CSAM will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for designated accounts
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions and resolve critical issues

Value Creation / Strategic Engagement:

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience
Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
Develop and execute tailored success plans, driving adoption and maximizing ROI
Create strategies for upselling / cross-selling opportunities to drive account growth
Regularly create QBRs/QVPs for customers

Analytics/Reporting:

Monitor customer mix and performance metrics to support balanced retention efforts
Update UPS DRIVE with retention data and plan next steps for churn prevention/growth
Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Qualifications:

Demonstrated capability to manage high-value accounts with a customer-centric approach
Exceptional problem-solving skills
Some local travel required as needed
Outstanding communication skills across various platforms
3-5 years in customer success, account management, or other customer-facing roles
Proven ability to balance proactive customer engagement and process efficiency
Growing expertise in medium/large customer relationship management
Bachelor’s degree in business, marketing, or a related field (preferred)
Must be located within the territory or willing to relocate themselves. There's no relocation support for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $61.620,00/year to $107.880,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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Refine Your Search

client success manager jobs in parma, oh

Select Customer Success Account Manager- Cleveland, OH

Director of Client Success

Customer Success Team Manager

Customer Success Manager

Customer Success Manager, Digital

Manager of Customer Success

ezICHRA Customer Success Manager

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