Top 3 Florist Jobs in Parma Oh

Flower Shop Assistant
Botamer Florist and More —Elyria, OH
- Full-time
- Sales
- Merchandising
- Office
- Employee discount
- Flexible schedule
Quick Apply
2d
Regional Director- Sales
KENNICOTT BROTHERS CO —Garfield Heights, OH
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Office
- Finance
- 401(k)
- Employee stock ownership plan
Quick Apply

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Flower Shop Assistant

Botamer Florist and More
Elyria, OH

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Employee discount
Flexible schedule

Qualifications

Customer communication
Correspondence management
Sales order data entry
Project coordination
High school diploma or GED
Attention to detail
Organizational skills
Purchasing
Appointment scheduling
Floral design
Assistance experience within retail industry

Full Job Description

Job Overview

This candidate must have experience in the floral industry. We are seeking a dynamic and detail-oriented Assistant to join our vibrant team. This position combines essential administrative support with expert customer service experience, ensuring exceptional client service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills, and a passion for creating memorable customer interactions. This paid position offers an exciting opportunity to contribute to beautiful celebrations while supporting daily operations with professionalism and enthusiasm. Compensation will be determined based on experience, qualifications, and relevant skills.

Administrative Duties

Answer incoming phone calls and assist customers with questions, orders, and general information.
Respond to customer emails in a timely and professional manner.
Enter and maintain customer information and orders in the shop's POS/order management system.
Process deposits, payments, balances, and account information as directed.
Schedule deliveries and pickups.
Communicate important order details, delivery information, and special instructions to the floral design team.
Review upcoming orders to ensure all necessary information is complete and accurate.
Help monitor deadlines for orders.
Assist with purchasing and ordering supplies when requested.
Maintain organized office files, paperwork, contracts, and digital records.
Prepare reports, spreadsheets, and other administrative documents as needed.
Maintain confidentiality of customer and business information.
Assist with general office organization and keeping the administrative area clean and orderly.
Check that special requests, card messages, delivery instructions, and customer notes are clearly documented.
Verify that flowers and supplies needed for upcoming orders have been ordered or are available.
Communicate substitutions or product concerns to customers when necessary.
Make sure flowers that have been sold for upcoming orders are pulled/reserved and not used for other orders.
Assist designers by providing organized order information and reference photos.
Assist with delivery schedules and communicate changes to drivers and designers.

Customer Service

Greet customers warmly and provide professional, knowledgeable service.
Help customers select appropriate flowers and products for their occasion and budget.
Handle customer concerns professionally and bring serious complaints to management when appropriate.
Follow established policies regarding refunds, replacements, delivery issues, and order changes.
Maintain a positive representation of the business in all customer interactions.
Make customers feel welcomed, valued, and confident in their purchase.

General Shop Support

Assist with maintaining a clean, organized, and presentable shop.
Help merchandise and restock displays as needed.
Assist with seasonal displays, holiday promotions, and special sales.
Help prepare promotional materials, signage, and customer communications.
Assist with social media or marketing tasks when requested.
Help with special events, open houses, bridal shows, and promotional activities.
Assist other employees when needed to keep daily operations running smoothly.
Perform other duties reasonably related to the position as assigned by management.

Important Expectations

Maintain a professional, friendly, and helpful attitude with customers and coworkers.
Be organized and detail-oriented.
Meet deadlines and follow through on commitments.
Communicate clearly with management, designers, drivers, customers, and vendors.
Double-check orders, contracts, dates, names, addresses, quantities, and payment information for accuracy.
Protect confidential customer and business information.
Take ownership of mistakes and communicate problems promptly so they can be corrected.
Represent the quality, professionalism, and reputation of the flower shop in every customer interaction.

Join us if you’re passionate about supporting efficient office operations! This role offers a rewarding environment where your talents in hospitality, project management, negotiation, and customer service will shine, advancing your career in the vibrant events industry!

Benefits:

Employee discount
Flexible schedule

Application Question(s):

How many years of experience do you have in the floral industry?

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

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florist jobs in parma oh

Flower Shop Assistant

Regional Director- Sales

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