Top 1025 customer experience coordinator Jobs in pasadena, ca

Clinical Coordinator
Pacific Fertility Center Los Angeles —Glendale, CA
- $29 - $39 an hour
- Full-time
- Google Workspace
- Mid-level
- Clinic
- Free parking
- Health insurance
Quick Apply
Administrative Coordinator
The Home Health Consultant —Burbank, CA
- $28 - $32 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Dispatch Coordinator
Student Transportation Of America —Altadena, CA
- $27 - $30 an hour
- Weekends as needed
- CDL B
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
9d
Conference Services and Program Coordinator
Whittier College —Whittier, CA
- $25.72 - $28.60 an hour
- Weekends as needed
- Microsoft Outlook
- Office
- University
11d
Office Manager & Client Services Coordinator
Advanced Networks —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
8d
Wellness Coordinator - Part-Time
Hydration Room —Pasadena, CA
- $23 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Admissions Coordinator
The Californian —Pasadena, CA
- $30 - $35 an hour
- Part-time
- Computer literacy
- Organizational skills
- Computer skills
Quick Apply
4d
Front Desk Receptionist & Social Media Coordinator – Med Spa | Part-Time
Vitality IV Drip —Downey, CA
- $22 - $26 an hour
- Part-time
- Spanish
- Writing skills
- High school diploma or GED
- Paid training
- Employee discount
Quick Apply
13d
Dental Technician & Client Services Coordinator (Fixed & Removable | 5+ Years Experience Required)
Reliable Dental Lab —Rosemead, CA
- $40,388.76 - $60,683.24 a year
- Full-time
- Laboratory experience
- High school diploma or GED
- Supervising experience
Quick Apply
Dental Front office/Treatment Coordinator
Oral Care Dentistry —Beverly Hills, CA
- $25 - $35 an hour
- Full-time
- Bilingual
- Dental office
- Customer service
- Paid time off
- Employee assistance program
Quick Apply
Orthodontic Treatment Coordinator
Confidential —Los Angeles, CA
- $24 - $45 an hour
- Full-time
- Private practice
- Dental office
- Customer service
- Paid training
- Continuing education credits
Quick Apply
9d
IVF RN/LVN Coordinator
HRC Fertility Management —Encino, CA
- $30 - $40 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Export Sales Coordinator
Multiquip —Cypress, CA
- $24 - $25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Deaf Blind Coordinator, Tactile ASL Interpreter
Braille Institute of America —Los Angeles, CA
- $26 - $30 an hour
- Part-time
- Classroom
- Working with individuals with disabilities
- Mid-level
- 403(b)
- Opportunities for advancement
Quick Apply
Social Media & Affiliate Coordinator (e-Commerce) 3+ years of experience
Permasteel Inc —Pomona, CA
- $50,000 - $70,000 a year
- Full-time
- Social media management
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
2d
Entry Level Logistics Coordinator (Bilingual in Chinese Mandarin)
IM Global LLC —Inglewood, CA
- $45,000 - $50,000 a year
- Weekends as needed
- Bachelor's degree
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Dental Office Manager/Treatment Coordinator
Southland Dental Care —Sherman Oaks, CA
- $25 - $40 an hour
- Full-time
- Spanish
- Dental office
- Customer service
- Continuing education credits
- Dental insurance
Quick Apply
9d
Dental Treatment Coordinator
Confidential —Carson, CA
- $25 - $30 an hour
- Full-time
- Spanish
- Dental office
- Sales
- Health insurance
- Dental insurance
Quick Apply
2d
Marketing Coordinator - Salary DOE
Esthetic Professionals —Tarzana, CA
- From $30 an hour
- Full-time
- Sales
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Ocean Export Coordinator
Confidential —Cerritos, CA
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply

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Clinical Coordinator

Pacific Fertility Center Los Angeles
Glendale, CA

Quick Apply

Job Details

Full-time
$29 - $39 an hour

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Collaborate with healthcare professionals
Google Workspace
Patient follow-up care
Patient progress tracking
Patient question and concern management
Email customer support
Accreditation standards (regulatory compliance area)
Electronic health records (EHR) management
Treatment plan documentation
Phone communication
DocuSign
Data quality assurance
In-person customer service
Patient demographics
Performance Reporting
Patient advocacy
Care documentation
Assisting medical staff
Mid-level
Personal protective equipment (PPE) adherence
Laboratory test results documentation
Community resource coordination in health services social work
Medical scheduling
Data quality management
Quality assurance audits
Overseeing care coordination
Records management
Clinical data entry
Continuous improvement
Quality improvement

Full Job Description

Location: Onsite 5 days a week at our Westwood and Glendale, CA clinics

Hourly Rate: $29-$39

Role: Full-time

Company Description

Pacific Fertility Center Los Angeles (PFCLA), established in 1991, is a pioneer in in-vitro fertilization and social infertility. With nearly three decades of expertise, PFCLA continues to set international standards for compassionate care and innovative infertility treatments. A trusted global destination, PFCLA is renowned for its dedication to helping individuals and couples from diverse backgrounds achieve their dream of starting a family, including through specialized surrogacy and egg donation programs. The organization's mission is rooted in inclusivity, ensuring that everyone has the opportunity to become parents, regardless of gender or sexual orientation.

Role Description

The Clinical Coordinator serves as a primary liaison for patients throughout their fertility journey, ensuring a seamless, supportive, and high-quality care experience. This role coordinates clinical services, manages patient communication, and collaborates closely with physicians, nurses, embryologists, financial counselors, and administrative teams to ensure efficient and compliant care delivery.

The Clinical Coordinator is responsible for guiding patients through treatment plans, coordinating required testing and documentation, and maintaining accurate records within the electronic medical record (EMR). This position requires strong organizational skills, attention to detail, sound judgment, and the ability to communicate complex medical information with clarity and compassion.

Key Responsibilities

Provide compassionate, patient-centered support and deliver an exceptional customer service experience.
Serve as a primary point of contact for patients, responding promptly and professionally to inquiries via phone, email, and in person.
Coordinate and schedule appointments, procedures, and required pre-cycle testing.
Educate patients on treatment protocols, medication administration (including injections), timelines, and follow-up care requirements.
Ensure all required consents, documentation, and pre-treatment requirements are completed in accordance with clinic protocols and regulatory standards.
Accurately document patient interactions, care plans, and clinical updates within the EMR.
Proactively follow up on pending labs, imaging, financial clearance, and outstanding requirements to prevent delays in treatment.
Anticipate patient needs and provide clear guidance on next steps to ensure a smooth and organized care experience.
Maintain accurate tracking systems to manage case timelines and ensure timely completion of all cycle milestones.
Communicate changes in treatment plans, scheduling, or requirements clearly and efficiently to all relevant parties.
Demonstrate professionalism and accountability in managing high-volume caseloads while maintaining attention to detail.
Collaborate effectively with physicians and multidisciplinary team members to support individualized treatment plans.
Monitor patient progress and proactively address barriers to timely cycle progression.
Maintain strict confidentiality and compliance with HIPAA, professional standards, and applicable regulations.
Support quality assurance initiatives and contribute to ongoing process improvement efforts.
Provide appropriate referrals and community resources when needed.
Perform additional duties as assigned to support clinic operations and patient care excellence.
Provide ongoing administrative support to the Third-Party Coordinator and multidisciplinary team to ensure efficient, compliant, and well-coordinated case management.
Maintain accurate and timely entry of all required SART data, including patient demographics, cycle information, retrievals, fertilization, embryo development, transfers, and outcomes, in accordance with SART reporting standards and deadlines.
Track and document pregnancy outcomes, including positive pregnancy tests, ultrasounds, fetal heart activity, pregnancy progression, and final outcomes (live birth, miscarriage, ectopic, or other outcomes).
Coordinate with clinical, lab, and front office teams to ensure complete and accurate data capture across all stages of the patient journey, from consult through final outcome.
Perform regular audits and reconciliation of SART data against the EMR, lab systems, and internal reports to ensure accuracy, completeness, and regulatory compliance.
Ensure timely submission of data required reports to SART, CDC, and other regulatory bodies, maintaining compliance with all accreditation and reporting requirements.
Support internal reporting and quality initiatives by providing accurate cycle and outcome data for performance tracking, accreditation, and operational review.

This job description is not intended to be an exhaustive list of duties. Responsibilities may change based on clinic needs.

Qualifications

Minimum of 1 years of experience in a healthcare setting required; fertility or reproductive medicine experience strongly preferred.
Demonstrated ability to deliver exceptional patient service in a fast-paced clinical environment.
Strong organizational and time-management skills with the ability to manage multiple patients and priorities simultaneously.
Excellent verbal and written communication skills with the ability to explain complex medical information clearly and empathetically.
Experience in care coordination, case management, or patient navigation preferred.
Proficiency in electronic medical records and related systems, including Microsoft Office, Google Workspace, DocuSign (or similar platforms), and secure electronic fax systems.
Ability to interpret laboratory reports, clinical documentation, and data with accuracy and attention to detail.
Self-motivated, accountable, and able to work both independently and collaboratively within a multidisciplinary team.
Professional and composed presence with the ability to navigate sensitive conversations thoughtfully and respectfully.

Physical Demands and Work Environment

Regularly operates a computer and other standard office equipment, including telephones, printers, scanners, and electronic medical record systems.
Remains in a stationary position for extended periods, approximately 70–80% of the workday.
Frequently communicates with patients and clinical team members and must be able to exchange accurate information in these interactions.
Moves throughout the clinic as needed to support patient flow, care coordination, and operational needs.
Occasionally lifts or transports materials weighing up to 15 pounds.
Works in a professional medical office and fertility clinic environment, including exam and procedure areas.
Adheres to infection prevention and control protocols, including appropriate use of personal protective equipment (PPE).

Job Type: Full-time

Pay: $29.00 - $39.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Paid sick time
Paid time off
Vision insurance

Application Question(s):

Do you have at lease 1 year experience working in a healthcare setting?
Are you fluent in speaking Armenian?
Do you have fertility or reproductive medicine experience?
Are you comfortable commuting to both Westwood and Glendale clinic 5 days a week?

Work Location: In person

Quick Apply

Refine Your Search

customer experience coordinator jobs in pasadena, ca

Clinical Coordinator

Administrative Coordinator

Dispatch Coordinator

Conference Services and Program Coordinator

Office Manager & Client Services Coordinator

Wellness Coordinator - Part-Time

Admissions Coordinator

Front Desk Receptionist & Social Media Coordinator – Med Spa | Part-Time

Dental Technician & Client Services Coordinator (Fixed & Removable | 5+ Years Experience Required)

Dental Front office/Treatment Coordinator

Orthodontic Treatment Coordinator

IVF RN/LVN Coordinator

Export Sales Coordinator

Deaf Blind Coordinator, Tactile ASL Interpreter

Social Media & Affiliate Coordinator (e-Commerce) 3+ years of experience

Entry Level Logistics Coordinator (Bilingual in Chinese Mandarin)

Dental Office Manager/Treatment Coordinator

Dental Treatment Coordinator

Marketing Coordinator - Salary DOE

Ocean Export Coordinator

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