Top 984 Customer success specialist Jobs in Pasadena, Ca

Help Desk Support Specialist (Remote - LA Based)
Green Dot Public Schools (CA) —Los Angeles, CA
- $29.81 - $37.86 an hour
- Weekends as needed
- Remote
- Background check
- Current TB test
- Analysis skills
- AD&D insurance
- Paid holidays
Customer Service Specialist
East West Bank —Pasadena, CA
- $20 - $27 an hour
- Full-time
- Research
- Mid-level
- Office
- Opportunities for advancement
Partner Success Specialist
Altro Health —Los Angeles, CA
- $50 an hour
- Contract
- Remote
- Mid-level
Quick Apply
9d
Customer Success Specialist
TGR Solutions —Los Angeles, CA
- $28.85 - $31.25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Customer Success Specialist
GLOWIE (Formerly Kimberly C) —Los Angeles, CA
- $55,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Category Specialist
Quince —Los Angeles, CA
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
11d
Customer Success Specialist, K12 Tutoring Programs
TPR Education, LLC —Los Angeles, CA
- $70,000 a year
- Remote
- School experience
- Spanish
- Computer literacy
Quick Apply
Client Success Specialist, Digital Strategy & Success
OUTFRONT media —Los Angeles, CA
- $71,000 - $75,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health savings account
Order Processing & Fulfillment Specialist
Norchem —Alhambra, CA
- $25 - $32 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Document Control Specialist
Puffco —Los Angeles, CA
- $35 - $40 an hour
- Part-time
- Mid-level
- Office
- Microsoft Office
Quick Apply
Customer Success Specialist (Bike Expert), Los Angeles
Upway —Los Angeles, CA
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Computer skills
- Communication skills
- Paid holidays
- Disability insurance
Pasadena E-Commerce Specialist
The Salvation Army ARC Pasadena —Pasadena, CA
- $19.54 an hour
- Weekends as needed
- Microsoft Excel
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Express Airfreight Specialist
Chapman Freeborn OBC —Pasadena, CA
- Full-time
- Mid-level
- Team management
- Travel
Wire Transfer Specialist
East West Bank —El Monte, CA
- $20 - $28 an hour
- Full-time
- Mid-level
- Finance
- High school diploma or GED
- Opportunities for advancement
Business Development Specialist
Mobility Works —Pasadena, CA
- Full-time
- Customer service
- 5 years
- Pass drug screening
- Paid holidays
- Health insurance
Sales Associate
Nari Abramyan State Farm Insurance Agency —Culver City, CA
- $45,000 - $100,000 a year
- Full-time
- Spanish
- US work authorization
- Organizational skills
- Paid training
- Health insurance
Quick Apply
VP, High-Risk AML Manager
Cathay Bank —Monterey Park, CA
- $94,900 - $110,000 a year
- Full-time
- 5 years
- Office
- Finance
- Health savings account
- Disability insurance
Quick Apply
Sales Support Specialist - Beauty and Wellness
Oliveda International Inc. —Culver City, CA
- $20 - $25 an hour
- Weekends as needed
- Research
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Mortgage Loss Mitigation Specialist
Cathay Bank —El Monte, CA
- $25.53 - $28.13 an hour
- Full-time
- Bilingual
- Mid-level
- Residential
- Health savings account
- Disability insurance
Quick Apply
Billing & Collections Specialist
TYWL CPA's —Rosemead, CA
- $20 - $25 an hour
- Overtime
- Customer service
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d

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Help Desk Support Specialist (Remote - LA Based)

Green Dot Public Schools (CA) -
Los Angeles, CA

Apply Now

Job Details

Full-time
$29.81 - $37.86 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Bereavement leave

Qualifications

Customer communication
Employee relationship building

Full Job Description

Thank you for your interest. If you are a Green Dot internal employee, please apply using the Jobs Hub on the Workday Home Page. If you are a Green Dot contract/independent worker, please apply through the External Posting URL.

OPPORTUNITY

The Help Desk Support Specialist’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s technology environment through NerdFone, Green Dot’s IT, Information Systems (IS), and Data Science and Analytics (DSA) help desk. NerdFone serves hundreds of Green Dot users each week and seeks to resolve technology challenges the moment they occur in all Green Dot regions. The Help Desk Support Specialist will work from 7am-4pm M-F, serving in NerdFone for the majority of the day. The remainder of the Help Desk Support Specialist’s time will be spent supporting the DSA and IS teams in the areas of data collection, reporting, and application support. A successful Help Desk Support Specialist will be able to learn and master new systems and applications quickly. The ideal candidate will be a motivated, analytical, detail-oriented individual with technical support experience and a passion for education. This is a remote role for candidates residing in the Los Angeles area. The position may require occasional travel to Green Dot's Home Office and local school sites as needed.

ESSENTIAL RESPONSIBILITIES
Provide excellent customer support and timely responses and solutions to all stakeholders in the Green Dot organization.

Escalate issues and questions to ensure appropriate resolution.

Serve as a single point of contact for end users to receive support and maintenance within the organization’s technology environment through NerdFone, Green Dot’s IT, IS, and Data Science and Analytics (DSA) help desk, from 7am-3pm M-F.

Collaborate and build strong working relationships with network administrators, network engineers, desktop administrators, application engineers, and DSA analysts to ensure the efficient operation of the organization's many technologies.

Communicate with school sites, testing services, and other outside vendors.

Support DSA and IS departments as needed including but not limited to local, state, and federal compliance data collection and reporting.

Perform additional duties as assigned.

Normal business hours are 7:00am – 4:00pm, Monday-Friday (although these hours may vary and may require occasional evening and weekend work based on organizational needs). Minimal or no travel required, other than visits to local school sites (as needed).

Develop, maintain, and regularly update support documentation and training materials within the NerdFone Library to ensure accuracy and usability.

Assist with manual data uploads and maintain system roles and permissions to support accurate user access and data integrity.

Provide operational support for state and internal testing processes, including system setup, and troubleshooting as needed.

QUALIFICATIONS
The minimum qualifications for this position are:
Bachelor’s degree preferred

1 year of professional work experience in systems support is preferred

Excellent working knowledge of Microsoft applications such as Excel, Word, PowerPoint and others is preferred

Must be able to pass a TB test and background check at the time of offer.

In addition, the following standards will generally define the successful candidate:
Advanced knowledge of Google Apps, Google Drive, and other core GSuite products is preferred.

You are able to quickly learn, master, and maintain a variety of web-based applications.

You are adept at asking clarifying questions to ensure understanding.

You possess excellent communication skills, both written and oral, including communicating with senior management.

You have highly effective interpersonal skills and relationship-building skills.

You have strong customer service skills with the ability to deal with problems with calmness and goodwill.

You have strong analytical and problem-solving abilities, with keen attention to detail.

You can maintain strict confidentiality as it relates to student and employee data.

You are self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment and with little supervision.

You have experience working in a team-oriented, collaborative environment.

You are able to adapt to change quickly.

You have a strong desire to make a positive social impact

You are dependable, have a sense of humor and a rock-solid commitment to Green Dot’s mission and the communities we serve

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.

JOB REQUIREMENTS
> Work Hours: This position requires consistent attendance during scheduled hours, as flexibility is limited by classroom or operational requirements.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.

COMPENSATION
The starting salary range for this role is $29.81 - $37.86 per hour. To allow for progression over time, offers at the top of the range are rare. Individual education and experience will be considered when issuing offers.

Green Dot also offers one of the most robust and comprehensive benefits packages in the industry (for both you and your dependents):

> PPO, EPO and HMO choices for medical, dental and vision coverage - including a 100% employee-only paid option (visit https://www.mygreendotbenefits.com/ for more information).
> Employee Assistance Program (100% employer-paid)
> Life and AD&D Insurance (100% employer-paid)
> Optional Term Life & AD&D Insurance
> Short- and Long-Term Disability Insurance (100% employer-paid)
> Flexible Spending Accounts (health and dependent care)
> Monthly parking for Central Office-based employees (100% employer-paid)
> Optional California Parking Cash-Out program for Central Office-based employees
> Wellness programs and resources
> Financial planning/coaching access
> Optional non-matching 401(k) plan
> Potential for remote work opportunities (occasional or recurring)
> Potential for annual performance-based compensation increases
> Potential for annual bonuses
> Potential for stipend work opportunities
> Approved family care and/or medical leave (unpaid)

Green Dot also offers generous paid time off while giving employees the opportunity to impact a growing, mission-driven organization that is committed to the success of all students.

> 15 days of paid time off during years 1-3 of service (20 days during years 4-6 and 25 days beyond 6 years of service)
> An additional 15 days (minimum) of paid time off each year for our Winter and Spring breaks* (which include the Christmas and New Year’s holidays), as well as an additional 10 annual paid holidays (MLK Day, President’s Day, Farm Workers Day, Memorial Day, Juneteenth, July 4th, Labor Day and Veteran’s Day, Thanksgiving Day and Day after Thanksgiving)
3-5 days of paid bereavement leave (if needed)

Green Dot California Central Office, Los Angeles, CA

Apply Now

Refine Your Search

customer success specialist jobs in pasadena, ca

Help Desk Support Specialist (Remote - LA Based)

Customer Service Specialist

Partner Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Experience Category Specialist

Customer Success Specialist, K12 Tutoring Programs

Client Success Specialist, Digital Strategy & Success

Order Processing & Fulfillment Specialist

Document Control Specialist

Customer Success Specialist (Bike Expert), Los Angeles

Pasadena E-Commerce Specialist

Express Airfreight Specialist

Wire Transfer Specialist

Business Development Specialist

Sales Associate

VP, High-Risk AML Manager

Sales Support Specialist - Beauty and Wellness

Mortgage Loss Mitigation Specialist

Billing & Collections Specialist

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Thank you for your interest. If you are a Green Dot internal employee, please apply using the Jobs Hub on the Workday Home Page. If you are a Green Dot contract/independent worker, please apply through the External Posting URL.

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