Installation Field Manager
Field-Based Operations Leadership Role
Reports To- COO or SVP of Sales
Direct Reports- Installer / Subcontractor Network
Location- Southern California / Field-Based
Compensation
Base Salary + Performance Bonus
About LA Custom Blinds
LA Custom Blinds is a growing custom window treatment company serving customers throughout Southern California and the greater West Coast. We specialize in custom blinds, shades, shutters, drapery, motorized window treatments, and related design solutions, delivered through an in-home sales, measurement, and installation model.
We are in an exciting stage of growth: transitioning from a smaller entrepreneurial company into a more scalable, professional organization with higher standards, stronger systems, and a better customer experience. We are looking for hands-on leaders who want to grow with us, help build the next version of the company, and raise the level of performance across our field teams.
Position Overview
The Installation Field Manager is a field-based operations leadership role responsible for managing, coaching, developing, and holding accountable LA Custom Blinds’ installer network. This role exists to improve installation quality, first-time completion, customer satisfaction, and the overall customer experience during and after installation.
This is not an office-based management position. The Installation Field Manager is expected to spend significant time in the field with installers, inspecting jobs, observing installations, reviewing quality issues, coaching installers, supporting customer issue resolution, and helping ensure that installation work is completed correctly the first time.
The purpose of this role is simple: improve the quality and consistency of our installations so customers have a better experience and fewer jobs require return visits, corrections, or avoidable follow-up.
The Installation Field Manager will manage a team of installers, most of whom are subcontractors. This requires strong leadership, communication, accountability, and relationship management. The manager must know how to motivate installers, enforce standards, identify who should receive more work, and remove or reduce work from installers who are not meeting company expectations.
Key Responsibilities
Field Installation Leadership
- Manage, coach, and develop LA Custom Blinds’ installer team and subcontractor installer network.
- Spend significant time in the field observing installations, inspecting work, reviewing job quality, and supporting installers.
- Serve as a key point of contact for installers when they need support, guidance, or issue resolution.
- Help installers understand and follow LA Custom Blinds’ standards for quality, professionalism, communication, and customer experience.
- Identify installer performance issues early and take action to correct them.
- Build strong working relationships with installers while maintaining clear accountability for results.
- Help ensure installers have the skills, tools, information, and expectations needed to complete jobs correctly.
Partnership with sales
- Partner closely with the SVP of sales to ensure strong alignment between the sales and installation organizations.
- Create a collaborative feedback loop between designers and installers to improve measurements, product knowledge, installation readiness, and the overall customer experience.
- Identify recurring field issues originating in the sales process and work with Sales leadership to improve training, communication, and execution without undermining the designer-client relationship.
- Participate in regular meetings with Sales leadership to review trends, customer feedback, installation quality, and opportunities for continuous improvement.
- “One Team” culture where Sales and Installation work together toward shared goals of customer satisfaction, quality, and profitability.
Installation Quality and First-Time Completion
- Improve first-time installation success rate by identifying and solving the causes of incomplete installs, return trips, errors, and customer dissatisfaction.
- Review installation issues to determine whether the root cause was measurement, product, installer execution, scheduling, communication, or customer expectation-setting.
- Perform job inspections, quality checks, and field reviews when appropriate.
- Review complex or high-risk jobs before installation when needed.
- Help ensure the right installer is assigned to the right job based on skill level, job complexity, geography, and customer needs.
- Partner with scheduling and operations to improve installer utilization, job assignment, and installation outcomes.
- Track recurring installation issues and help build better processes to prevent them.
Installer Coaching, Training, and Accountability
- Coach installers on workmanship, customer communication, job preparation, job documentation, cleanliness, professionalism, and issue escalation.
- Support technical and field training for both new and experienced installers.
- Help onboard new installers and ensure they understand LA Custom Blinds’ standards.
- Document installer performance issues, quality concerns, coaching conversations, and recurring problems.
- Recommend which installers should receive more work based on performance and which installers should receive less work or be removed from the approved installer pool.
- Require retraining or additional oversight when installers are not meeting quality expectations.
- Help create a more professional, consistent, and accountable installation organization.
Customer Experience and Issue Resolution
- Reinforce a customer-first mindset across the installer team.
- Ensure installers understand that the installation experience is a major part of the customer’s overall impression of LA Custom Blinds.
- Help resolve customer issues when appropriate, especially when the issue relates to installation quality, installer conduct, job completion, or field execution.
- Coordinate with customer care, operations, sales, and scheduling to make sure installation issues are handled properly.
- Visit customers or job sites when needed to understand the issue, support resolution, or protect the customer relationship.
- Use customer feedback, survey results, NPS, and service issues to identify coaching and process improvement opportunities.
- Reduce avoidable customer frustration by improving field execution and communication.
Recruiting and Installer Network Development
- Help identify, recruit, vet, and onboard new installers as the company grows.
- Build a stronger installer bench to support company growth and improve installation capacity.
- Evaluate installer skill level, professionalism, reliability, communication, and fit with LA Custom Blinds’ standards.
- Support trial jobs, field evaluations, and installer onboarding.
- Help determine which installers are best suited for specific types of jobs, product categories, or customer situations.
Process, Reporting, and Operational Discipline
- Use company reporting tools, installation data, customer feedback, job notes, photos, and quality metrics to identify performance trends and improvement opportunities.
- Work with internal teams to define and improve installation standards, quality checklists, photo requirements, job completion expectations, and escalation processes.
- Partner with scheduling to match installers to jobs appropriately.
- Help ensure accurate field information is captured before, during, and after installation.
- Identify breakdowns in measurement, job preparation, product readiness, scheduling, installer execution, or customer communication.
- Help build scalable systems so the company can grow while improving installation quality and customer experience.
Success Metrics
The Installation Field Manager will be measured primarily on installation quality, first-time completion, and customer experience. Key metrics may include:
- First-time installation success rate
- Customer satisfaction after installation
- NPS and customer survey feedback
- Installation-related customer complaints
- Return trips / go-backs
- Service calls caused by installation issues
- Jobs completed correctly the first time
- Installation error rate
- Installer performance and reliability
- Installer quality trends
- Installer capacity and utilization
- Reduction in avoidable installation problems
- Improvement in field documentation and communication
What Success Looks Like
First 90 Days
In the first 90 days, the Installation Field Manager should:
- Build strong working relationships with the installer team.
- Understand the strengths, weaknesses, and quality issues associated with each installer.
- Spend significant time in the field observing installations and reviewing job quality.
- Learn the company’s installation process, reporting tools, customer feedback systems, and recurring issue patterns.
- Identify the most common causes of failed installs, return trips, and customer dissatisfaction.
- Begin coaching installers on LA Custom Blinds’ standards for workmanship, communication, cleanliness, documentation, and customer experience.
- Partner with scheduling, customer care, operations, and leadership to understand the current installation process and where improvements are needed.
- Help the company better understand which installers are performing well, which need coaching, and which may not be a fit.
First 6 Months
Within six months, the Installation Field Manager should be producing visible improvement in installation performance, including:
- Higher first-time installation success rate
- Fewer avoidable return trips
- Improved customer satisfaction and survey feedback
- Better installer accountability
- Better matching of installers to jobs
- Stronger installer training and onboarding
- Better documentation of quality issues and installer performance
- Reduced customer frustration caused by installation problems
- Clearer standards for what a successful installation looks like
- Stronger collaboration between installers, scheduling, customer care, sales, and operations
Ideal Candidate Profile
The ideal candidate is a hands-on field operations leader with experience managing installers, technicians, subcontractors, field crews, or other service professionals. Experience in window treatments, home improvement, construction, design-related installation, or in-home service is helpful, but the most important requirement is strong field management ability.
This person does not need to be the most technical installer in the company. They do need to understand field work, earn credibility with installers, ask the right questions, diagnose problems, manage people, enforce standards, and make sure issues are solved.
The right candidate will be practical, organized, customer-focused, direct, and comfortable working in a growing company where processes are still being built. They should be a doer: someone who gets into the field, sees what is happening, works with the team, and drives measurable improvement.
Required Qualifications
- Proven experience managing field teams, installers, technicians, subcontractors, or service crews.
- Strong field operations management skills.
- Ability to coach, motivate, and hold installers accountable.
- Strong customer experience mindset.
- Ability to identify root causes of quality problems and drive corrective action.
- Comfort working directly with subcontractors and using performance to determine future work allocation.
- Strong communication, follow-up, and documentation skills.
- Ability to work cross-functionally with scheduling, customer care, sales, operations, and leadership.
- Hands-on leadership style with a willingness to spend significant time in the field.
- Strong problem-solving ability and comfort managing issues through resolution.
- Valid driver’s license, reliable transportation, and ability to travel throughout assigned markets.
- Based in Southern California or able to work regularly in the Southern California market.
Preferred Qualifications
- Experience managing installation teams or subcontractor installer networks.
- Experience in window treatments, blinds, shades, shutters, drapery, home improvement, construction, finish carpentry, flooring, cabinetry, HVAC, solar, or another in-home field service environment.
- Experience recruiting, vetting, onboarding, and evaluating subcontractors or field technicians.
- Experience using field service software, scheduling tools, reporting dashboards, job photos, customer surveys, or quality-control systems.
- Experience developing installation standards, checklists, training materials, or field quality processes.
- Familiarity with customer satisfaction metrics, NPS, service recovery, and post-installation feedback.
Compensation
This role will include a competitive base salary plus a performance-based bonus tied to installation quality, first-time completion, customer satisfaction, and other key operational performance indicators.
Expense support, mileage reimbursement, car allowance, or other field-related support may be included as part of the compensation package.
Schedule and Travel
This is a full-time, field-based role. The Installation Field Manager should expect to spend significant time working directly with installers in the field, including job observations, quality checks, customer issue support, installer coaching, and local market support.
Some moderate travel may be required, including travel to satellite markets. While LA Custom Blinds values work-life balance, occasional evening or weekend availability may be required to support installation issues, customer situations, or business needs.
Who Will Succeed in This Role
You will likely succeed in this role if you are:
- A hands-on field leader.
- Comfortable managing installers, subcontractors, or technicians.
- Customer-focused and quality-driven.
- Strong at identifying root causes and solving operational problems.
- Direct, fair, and accountable.
- Comfortable spending time in the field.
- Organized and disciplined with documentation and follow-through.
- Able to motivate subcontractors while holding them to clear standards.
- Practical, resourceful, and action-oriented.
- Excited to help LA Custom Blinds build a stronger installation organization.
Pay: $70,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
Work Location: Hybrid remote in Los Angeles, CA 90015
