Top 3971 Member services representative Jobs in Pasadena, Ca

Credit Union Payment Services Representative
Rancho Federal Credit Union —Downey, CA
- $23.71 - $29.63 an hour
- Full-time
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Member Service Representative - Skyla Wealth
Skyla Credit Union —Pasadena, CA
- $24.36 - $27.41 an hour
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
7d
Member Services Escalation Specialist
Imperial Management Administrators Services Inc —Pasadena, CA
- $23 - $25 an hour
- Full-time
- HIPAA
- English
- Research
Quick Apply
Digital Member Service Representative
L A Federal Credit Union —Glendale, CA
- $26.51 - $38.75 an hour
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
3d
Personal Banker (Member Service Representative II)
SchoolsFirst FCU —Pasadena, CA
- $24.56 - $35.62 an hour
- Part-time
- Research
- Mid-level
- Office
Guest Services Representative, UV (Union Only)
Keck Medical Center of USC —Los Angeles, CA
- $25.50 an hour
- Full-time
- Background check
- English
- Residential
Front Office Representative I
PIH HEALTH —Whittier, CA
- $23.00 - $29.90 an hour
- Day shift
- Bilingual
- Urgent Care
- High school diploma or GED
Busser (Guest Services Representative)
USC —Los Angeles, CA
- $27 an hour
- English
- Residential
- High school diploma or GED
Card Services Representative
First Financial Credit Union —Pasadena, CA
- $19.37 - $26.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Office
- Profit sharing
- Health insurance
Quick Apply
Guest Services Representative, UV (Union Only)
USC —Los Angeles, CA
- $27 an hour
- English
- Residential
- High school diploma or GED
Branch Member Service Representative I
L A Federal Credit Union —Glendale, CA
- $20.86 - $29.33 an hour
- Full-time
- Office
- High school diploma or GED
- Conflict management
Quick Apply
1d
Teller (Member Service Representative I)
SchoolsFirst FCU —Inglewood, CA
- $22.33 - $32.38 an hour
- Part-time
- High school diploma or GED
- 1 year
- Entry level
5d
Front Office Admin - Patient Service Representative I
Unicare Community Health Center —Huntington Park, CA
- $25 - $30 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Branch Member Service Representative III
L A Federal Credit Union —Glendale, CA
- $24.44 - $35.26 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
1d
Personal Banker (Member Service Representative III)
SchoolsFirst FCU —Pico Rivera, CA
- $27.02 - $39.18 an hour
- Part-time
- Research
- Mid-level
- Office
Member Services Representative (Part-Time in Whittier)
Careers at F&A Credit Union —Whittier, CA
- $23.00 - $29.25 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
- Profit sharing
- Paid holidays
3d
Front Desk Representative - Urgent Care, ELA
VIACARE COMMUNITY HEALTH CENTER —Los Angeles, CA
- $24.00 - $26.01 an hour
- Overtime
- Urgent Care
- Administrative experience
- High school diploma or GED
Quick Apply
Executive Assistant
Adventist Health —Glendale, CA
- $31.84 - $41.54 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
7d
Member Service Representative II
SchoolsFirst FCU —Pico Rivera, CA
- $24.56 - $35.62 an hour
- Part-time
- Research
- Mid-level
- Office
9d
Animal Resource Associate
PASADENA HUMANE —Pasadena, CA
- $24.10 - $27.72 an hour
- Weekends as needed
- 18 years or older
- Spanish
- Public speaking
Quick Apply

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Credit Union Payment Services Representative

Rancho Federal Credit Union -
Downey, CA

Quick Apply

Job Details

Full-time
$23.71 - $29.63 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Union benefits

Qualifications

Financial operations
Computer operation
Financial transaction processing
Phone communication
General ledger maintenance
English
High school diploma or GED
Attention to detail
Data entry
ACH
Productivity software
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Job Summary

We are seeking a dynamic and detail-oriented Payment Services Representative to join our team! In this vital role, you will serve our credit union members, ensuring smooth and efficient processing of payments and financial transactions. Your energetic approach and excellent communication skills will help foster positive relationships, support member inquiries, and uphold the highest standards of service. This is a unionized position, with union benefits, with weekly union dues and a union initiation fee.

Duties

Under the direction of either the Payment Services Supervisor, Accounting Manager or CFO, the Payment Services Representative is responsible for handling inbound and outbound calls to assist with payment processing, account inquiries, and transaction issues using professional phone etiquette. Support customer service efforts by providing clear, accurate information ensuring member satisfaction. Perform data entry tasks with precision to record payment details, update member accounts, and maintain accurate records. Conduct analysis of member accounts to identify discrepancies or potential issues, escalating complex cases to appropriate teams. Maintain thorough documentation of all interactions, transactions, and follow-up actions in compliance with company policies. Demonstrate excellent communication skills by actively listening to member needs and providing tailored solutions promptly.

Department functions include the processing and/or backup of department related duties for ACH, ATM Services, Card Plastics – ATM, Debit Card & Mastercard, Checks, Direct Deposit, EFTs, Fraud, Merchant Services, ODP Courtesy Pay and Payroll Postings. Representative is responsible for meeting deadlines, balancing, general ledger postings, adjustments, reconcilement, settlement, and file maintenance of department functions. End of month tasks include reporting to the Board for writes off, ODP usage, preparing, posting, and finalizing month end. Employee will perform member service for department related functions including member correspondence, processing discrepancies, fraud risk calls & claims, providing provisional credit, processing debit card travel notices, and government reclamations. Department employees will assist other CU employees in the interpretation/understanding/set up of departmental data or reports and will also be responsible for back-up duties in the Accounting or Operations department as needed. Employee can expect to complete other miscellaneous duties within the department that fall under the department related processes.

Requirements

Multilingual abilities are highly preferred; fluency in English plus Spanish languages is a strong asset.
Prior experience in Payment Services for a financial institution for 3 years or more.
Experience using SYMITAR as core processor desired.
Strong computer literacy with proficiency in Microsoft Office applications and general data entry skills.
Excellent phone etiquette and communication skills to engage confidently with diverse clients.

Pay: $23.71 - $29.63 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you agree to authorize a full background check?

Education:

High school or equivalent (Required)

Experience:

Payment Services: 3 years (Required)

Language:

Spanish (Preferred)

License/Certification:

NACHA Certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in pasadena, ca

Credit Union Payment Services Representative

Member Service Representative - Skyla Wealth

Member Services Escalation Specialist

Digital Member Service Representative

Personal Banker (Member Service Representative II)

Guest Services Representative, UV (Union Only)

Front Office Representative I

Busser (Guest Services Representative)

Card Services Representative

Guest Services Representative, UV (Union Only)

Branch Member Service Representative I

Teller (Member Service Representative I)

Front Office Admin - Patient Service Representative I

Branch Member Service Representative III

Personal Banker (Member Service Representative III)

Member Services Representative (Part-Time in Whittier)

Front Desk Representative - Urgent Care, ELA

Executive Assistant

Member Service Representative II

Animal Resource Associate

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