Top 417 Quality improvement specialist Jobs in Pasadena, Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Specialist
SCHARP —Los Angeles, CA
- $86,904 a year
- Master of Social Work
- Mid-level
- Office
Quick Apply
Behavioral Health Specialist I/II/III - Full-Service Partnership Adult (FSP) (20759672)
Tri-City Mental Health Authority —Los Angeles, CA
- $25.67 - $39.91 an hour
- Email
- Microsoft Word
- Spanish
- Doctoral degree
- AD&D insurance
- Paid holidays
11d
Regulatory Compliance Specialist
Related —California
- $75,000 - $90,000 a year
- Full-time
- 5 years
- Mid-level
- Real Estate License
- Health savings account
- AD&D insurance
Quality Specialist
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $37.66 - $47.18 an hour
- Full-time
- LVN
- RN License
- Writing skills
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Product Specialist
TJX Companies —Los Angeles, CA
- $104,800 - $136,200 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Performance Improvement Specialist
VITAS Healthcare —Covina, CA
- Full-time
- Nursing
- Word processing
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Quality and Safety Specialist - Quality Improvement
Health Right 360 —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Background check
- LMFT
- CPR Certification
- Commuter assistance
- Paid holidays
Quick Apply
Clinical Documentation Improvement Specialist Full Time Days
Hollywood Presbyterian —Los Angeles, CA
- $106,000 - $135,000 a year
- Full-time
- Acute care
- Medicine
- Hospital
Quick Apply
Product Specialist
The TJX Companies, Inc. —Los Angeles, CA
- $104,800 - $136,200 a year
- Hybrid work
- Microsoft Excel
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Quality & PI Specialist
Independent Living Systems —Glendale, CA
- $85,000 - $105,000 a year
- Full-time
- Nursing
- Mid-level
- 3 years
Clinical Documentation Integrity Specialist (HYBRID, Glendale)
Adventist Health —Glendale, CA
- $54.20 - $74.34 an hour
- Hybrid work
- RN License
- Mid-level
- Office
Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Los Angeles, CA
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Clinical Documentation Improvement Specialist (CDI) II - Full Time, Days (CBO-Culver City)
NOR Healthcare Systems —Culver City, CA
- $93,800 - $128,950 a year
- Full-time
- RN License
- Customer service
- Computer literacy
Member Services Escalation Specialist
Imperial Management Administrators Services Inc —Pasadena, CA
- $23 - $25 an hour
- Full-time
- HIPAA
- English
- Research
Quick Apply
Quality Assurance Specialist - South Gate
Woodcraft Rangers —South Gate, CA
- $28.00 - $34.65 an hour
- Full-time
- Hybrid work
- School experience
- Spanish
- Writing skills
- 403(b)
- Pet insurance
4d
QA/Improvement Specialist
The Village Family Services —North Hollywood, CA
- $34.14 - $36.05 an hour
- Full-time
- Hybrid work
- LMFT
- Ability to walk for extended periods
- Licensed Clinical Social Worker
- 403(b) matching
- Health insurance
Quick Apply
6d
Outreach Specialist
Seen Health —Alhambra, CA
- $71,000 - $80,000 a year
- Overtime
- Clean driving record
- Marketing
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Process Improvement & Compliance Specialist IV
JPL/NASA —Pasadena, CA
- $134,368 - $171,496 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Dental insurance
- Paid time off
Patient Safety Quality Specialist, RN - Quality Assurance - Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $110,240 - $181,896 a year
- 8 hour shift
- Nursing
- RN License
- Hospital

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

quality improvement specialist jobs in pasadena, ca

Patient Experience and Customer Service Training Specialist

Quality Assurance Specialist

Behavioral Health Specialist I/II/III - Full-Service Partnership Adult (FSP) (20759672)

Regulatory Compliance Specialist

Quality Specialist

Product Specialist

Performance Improvement Specialist

Quality and Safety Specialist - Quality Improvement

Clinical Documentation Improvement Specialist Full Time Days

Product Specialist

Quality & PI Specialist

Clinical Documentation Integrity Specialist (HYBRID, Glendale)

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Clinical Documentation Improvement Specialist (CDI) II - Full Time, Days (CBO-Culver City)

Member Services Escalation Specialist

Quality Assurance Specialist - South Gate

QA/Improvement Specialist

Outreach Specialist

Process Improvement & Compliance Specialist IV

Patient Safety Quality Specialist, RN - Quality Assurance - Full Time 8 Hour Days (Exempt) (Non-Union)

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