Top 43 Technical support analyst Jobs in Pasadena, Ca

Technical Support Analyst
Med Tech Solutions —Pasadena, CA
- $27 - $35 an hour
- Full-time
- Background check
- Customer service
- HIPAA
- Paid training
- Health savings account
Quick Apply
20h
Technical Support Analyst
Med Tech Solutions —Burbank, CA
- $27 - $35 an hour
- Full-time
- Background check
- Customer service
- HIPAA
- Paid training
- Health savings account
Quick Apply
20h
Technical Support Analyst
Med Tech Solutions —Santa Monica, CA
- $27 - $35 an hour
- Full-time
- Background check
- Customer service
- HIPAA
- Paid training
- Health savings account
Quick Apply
20h
Helpdesk Desktop Support Analyst
Cerity Partners —Pasadena, CA
- $90,000 a year
- Email
- Hybrid work
- Mid-level
- Windows
- 3 years
- Commuter assistance
- Dental insurance
Technical Support Analyst
Med Tech Solutions —Torrance, CA
- $27 - $35 an hour
- Full-time
- Background check
- Customer service
- HIPAA
- Paid training
- Health savings account
Quick Apply
20h
Help Desk Analyst
Din Tai Fung North America —Arcadia, CA
- $28.10 - $33.65 an hour
- Weekends as needed
- Hybrid work
- Hospitality
- 18 years or older
- Google Workspace
- Health savings account
- Health insurance
Senior Technical Support Analyst
Journal Technologies —Los Angeles, CA
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)
LA Metro —Los Angeles, CA
- $32.37 - $48.53 an hour
- Temporary
- Microsoft Outlook
- Computer Science
- Writing skills
- Paid jury duty
- AD&D insurance
3d
PC Desktop Support Analyst I (on-site)
AHMC Healthcare —Alhambra, CA
- $25.44 - $31.83 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
Los Angeles County Department of Human Resources —Los Angeles County, CA
- $76,804.32 - $103,495.68 a year
- Online Application
- Mid-level
- US work authorization
- Fair chance
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Los Angeles, CA
- $80,000 - $90,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Technical Support Analyst
Pillsbury Winthrop Shaw Pittman LLP —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
IT Support Analyst
Aurora World, Inc. —Pico Rivera, CA
- $28 - $34 an hour
- Full-time
- Google Workspace
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
System Analyst I
Primex Clinical Laboratories Inc —Los Angeles, CA
- $22 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- HIPAA
Quick Apply
IT Desktop Support Analyst
Premiere Digital Services —Los Angeles, CA
- $30 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
VigorCare Pediatric Services —Los Angeles, CA
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
Support Desk Analyst
Nscale —Los Angeles, CA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
Level 3 IT Analyst
Brio Water Technology, Inc. —Glendale, CA
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Mid-level
- SharePoint
- Paid holidays
- Health insurance
Quick Apply
13d
IT SUPPORT ANALYST
Union Rescue Mission —Los Angeles, CA
- $23 - $27 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
IT Support Analyst
Neros Technologies —Torrance, CA
- $86,500 - $121,000 a year
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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technical support analyst jobs near pasadena, ca

Technical Support Analyst

Med Tech Solutions
Pasadena, CA

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Job Details

Full-time
$27 - $35 an hour
20 hours ago

Benefits

Paid training
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Phone communication
Customer service
English
Microsoft Office
Client interaction via phone calls

Full Job Description

Technical Support Analyst (Remote – Los Angeles Area)

About Med Tech Solutions

Med Tech Solutions (MTS) is a leading healthcare cloud computing company focused on reducing the complexity of IT. We work exclusively with healthcare organizations throughout the United States, providing simple, cost-effective Healthcare IT (HIT) and cloud solutions.

Learn more at www.medtechsolutions.com.

Position Overview

Med Tech Solutions is seeking a Technical Support Analyst to join our Call Center Support team.

The primary responsibility of this role is to provide first-call resolution for technical issues whenever possible and escalate more complex issues to the appropriate support team when necessary.

This is a remote position; however, candidates must reside in the Los Angeles area and have reliable transportation. Occasional onsite travel to client locations may be required to address issues that cannot be resolved remotely. While onsite visits are infrequent, candidates must be available and able to travel when needed.

Job Type: Full-Time

Work Location: Remote (Los Angeles Area Candidates Only)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time

On-Call Requirement: Approximately one week every ten weeks after training completion.

Training Requirement -Upon hire, the selected candidate will attend a one-week training session at our Oregon office. MTS will cover all approved travel expenses.

Essential Duties and Responsibilities

Receive and review incoming client support requests via phone, email, and the online ticketing portal.
Create and document support tickets for issues received by phone.
Provide Level 1 and Level 2 remote technical support for and not limited to:
Login and access issues
Printing problems
Basic network troubleshooting
Desktop and server support
Support and administer technologies including and not limited to:
Active Directory
Microsoft Windows
Windows Server
Microsoft 365
Microsoft 365 Admin Center licensing
PC deployment and configuration
Printer and scanner setup
Evaluate incoming support requests and escalate issues based on complexity, scope, or required resolution time.
Assist in managing and maintaining servers and workstations, including operating system updates, third-party patching, antivirus updates, and malware protection using RMM tools.
Maintain regular communication with customers regarding the status of open issues.
Deliver exceptional customer service through professional phone, email, and written communications.
Assist with internal IT requests and departmental projects as needed.
Follow established IT change management policies and procedures.
Comply with all IT policies, procedures, and security standards, including role-based access controls and segregation of duties.
Adhere to HIPAA regulations and applicable cybersecurity framework requirements.
Participate in an on-call rotation approximately one week every ten weeks following completion of training.
Travel onsite to client locations when necessary to resolve issues that cannot be addressed remotely.

Qualifications and Requirements

Strong customer service skills and experience in a call center or help desk environment.
Excellent verbal and written communication skills, including professional telephone etiquette.
Proficient in English.
Working knowledge of Microsoft Windows operating systems and Microsoft applications.
Strong organizational and problem-solving skills.
Results-oriented with a commitment to delivering exceptional customer service.
High-level understanding of healthcare and clinical workflows preferred.
Ability to work independently with minimal supervision.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Certifications (Not Required)

The following industry certifications are preferred and may be substituted with equivalent experience:

CompTIA (A+, Network+, Security+)
Microsoft Certifications (Windows Server, Azure, Microsoft 365)
ITIL Foundation Certification

Experience

Minimum of 2 years of related technical support experience and/or training, or an equivalent combination of education and experience.
Experience in a call center or help desk environment preferred.
Healthcare IT experience preferred.
Experience supporting Electronic Health Record (EHR) and/or Practice Management systems preferred.

Education

Associate degree or equivalent work experience in Information Systems, Information Technology, Business Management, or a related field preferred

Benefits

MTS offers a comprehensive benefits package including:

Paid Time Off (PTO)
Paid Holidays
Ongoing Training and Professional Development
Multiple Medical Plan Options
Dental Insurance
401(k) with Company Match
Flexible Spending Account (FSA)
Disability Insurance
Company-Paid Life Insurance

In addition, MTS promotes a positive and engaging workplace culture through employee social events, team-building activities, and professional growth opportunities.

Job Type: Full-time

Pay: $27.00 - $35.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have reliable transportation for occasional on-site visits?
Are you available to work 8:00 AM – 5:00 PM Pacific time zone?

Experience:

Customer service: 2 years (Preferred)

Location:

Los Angeles, CA (Required)

Work Location: Remote

Quick Apply

Refine Your Search

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