Wellness Center Front Desk Coordinator
Bilingual Mandarin Chinese and English Required
Company: Ultimate AI Wellness
Location: San Gabriel, California
Pay: $20–$28 per hour, plus performance-based bonuses
Job Type: Full-time or Part-time
About Ultimate AI Wellness
Ultimate AI Wellness is a new wellness clinic in San Gabriel, California, combining advanced wellness services, modern technology, and personalized client care. We are seeking a professional, organized, and creative Front Desk Coordinator who is fluent in both Mandarin Chinese and English.
Important Language Requirement
Fluent Mandarin Chinese is required for this position.
Please do not apply if you are not able to communicate fluently and professionally in Mandarin Chinese. Applicants must also be comfortable communicating in English with clients, providers, and team members.
Position Overview
The Wellness Center Front Desk Coordinator will be responsible for creating a welcoming and professional client experience while supporting daily clinic operations. This position includes front desk responsibilities, appointment scheduling, payment collection, client follow-up, social media management, and content creation.
The ideal candidate is outgoing, detail-oriented, dependable, comfortable with sales and client communication, and able to work in a fast-paced, growing clinic environment.
Key Responsibilities
Client Check-In and Check-Out
- Greet clients warmly and professionally upon arrival.
- Manage the client check-in process and assist with required forms and paperwork.
- Answer general questions regarding clinic services and appointments.
- Check clients out efficiently after treatments and ensure a smooth, positive experience.
- Maintain client privacy and confidentiality at all times.
Payment Collection and Sales Documentation
- Process payments accurately, including cash, credit cards, and other approved payment methods.
- Prepare and maintain accurate daily transaction records.
- Complete daily sales sheets and reconcile transactions at the end of each business day.
- Maintain confidentiality and accuracy in all financial and client-related matters.
- Explain available promotions, packages, and membership options when appropriate.
Client Outreach and Retention
- Call and text current and previous clients regarding promotions, discounts, follow-up appointments, and upcoming events.
- Assist with reactivating inactive clients and encouraging appointment bookings.
- Build professional relationships with returning clients to support loyalty and long-term retention.
- Follow up with leads and online inquiries in a timely and organized manner.
- Document client communication and follow-up activity accurately.
Appointment Scheduling and Customer Communication
- Answer incoming phone calls promptly and professionally.
- Respond to website, social media, text message, and online inquiries.
- Schedule appointments and assist with rescheduling and cancellations.
- Confirm appointments and provide clients with preparation or arrival instructions when needed.
- Communicate with clients in a patient-centered, respectful, and professional manner.
Social Media Management and Content Creation
- Assist with managing the clinic’s social media accounts.
- Create and schedule engaging social media content that reflects the clinic’s brand and services.
- Capture treatment photos, before-and-after images, and short-form videos with proper client consent.
- Edit photos and videos for social media, promotional campaigns, and educational content.
- Use Canva and other content creation tools to design posts, stories, promotional graphics, and marketing materials.
- Write clear, engaging captions in English and Chinese.
- Monitor social media messages, comments, engagement, and lead inquiries.
- Collaborate with management and the marketing team on promotions, campaigns, events, and content ideas.
- Help increase follower engagement, appointment inquiries, and conversions through consistent content.
Administrative Support
- Maintain a clean, organized, and professional front desk and reception area.
- Keep client forms, appointment records, and administrative documents organized.
- Monitor office supply inventory and notify management when supplies need to be reordered.
- Support providers and management with daily administrative needs.
- Assist with clinic events, promotional activities, and other assigned duties.
Qualifications
Required:
- Fluent verbal communication in Mandarin Chinese.
- Professional working proficiency in English.
- Strong customer service, communication, and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Comfortable making outbound calls, sending follow-up messages, and communicating with clients.
- Comfortable discussing promotions, packages, and services with clients.
- Basic proficiency with computers, scheduling systems, email, and social media platforms.
- Reliable, punctual, professional, and able to maintain client confidentiality.
Preferred:
- Previous front desk, receptionist, sales, or customer service experience in a wellness, medical, aesthetic, or healthcare setting.
- Experience working in an aesthetic clinic, med spa, wellness center, or medical office.
- Experience managing business social media accounts.
- Demonstrated ability to increase engagement, generate leads, or support conversions through social media.
- Proficiency with Canva, Instagram, TikTok, Xiaohongshu, WeChat, or similar platforms.
- Photography, video recording, or short-form video editing experience.
- Strong written communication skills in both Chinese and English.
- Experience with client relationship management, lead follow-up, or promotional outreach.
Ideal Candidate
The ideal candidate is professional, friendly, confident, and comfortable communicating with a diverse client base. This person should be interested in wellness, aesthetics, technology, and social media and should be motivated to grow with a new clinic.
Compensation
- $20–$28 per hour, based on experience and qualifications.
- Performance-based bonus opportunities may be available.
- Opportunities for professional growth as the clinic expands.
How to Apply
Please submit your resume along with a brief introduction describing:
- Your Mandarin Chinese fluency
- Your front desk, wellness, medical, aesthetic, or customer service experience
- Your experience with social media management and content creation
- Any experience using Canva, Instagram, TikTok, WeChat, Xiaohongshu, or video editing tools
Applicants who are not fluent in Mandarin Chinese should not apply.
Ultimate AI Wellness is an equal opportunity employer. Employment decisions are based on qualifications, experience, performance, and the operational needs of the clinic.
Pay: $20.00 - $28.00 per hour
Benefits:
Language:
Work Location: In person
