The Associate Operations Director, Clinic/Center Administration, plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Associate Director, Clinic/Center Administration requires a understanding of how organization capabilities interrelate across department(s).
The Associate Operations Director, Clinic/Center Administration develops and leads implementation for staffing plans, policies and operating procedures for the clinic and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.
Required qualifications
- Must be able to work at the CenterWell Care clinic, daily clinic presence is required
- 5+ years of management experience in clinical care or related field, with experience driving results in a full-risk VBC environment.
- Strong understanding of healthcare regulations, compliance, and managed care.
- Skilled in EMR systems, DataHub, NPS, and other relevant software tools.
- Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
- Current CPR certification
- Associates working in the State of Florida will need ACHA Level II Background clearance.
- Must have a valid driver's license as there will be travel between centers.
- Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
- Demonstrated interpersonal skills, enabling effective interaction both internally and externally with a diverse range of individuals, including physicians, office staff, hospital executives, medical groups, IPAs, community organizations, and other health plan staff.
- Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
- Demonstrated ability to analyze data, identify key insights, and translate findings into actionable strategies that drive results.
- Experience working in a dyad leadership model, partnering closely with physicians and providers to achieve organizational goals.
- Strong influencing and relationship-building skills with the ability to drive performance and lead change across teams.
- Solid understanding of healthcare financials, and operational performance metrics.
- Experience leading HEDIS quality measure initiatives, including identifying and closing patient care gaps to improve quality outcomes, regulatory compliance, and performance metrics.
- Maintains a positive attitude and growth mindset while championing organizational initiatives and driving successful change across teams.
Other qualifications
- Bachelor's degree or equivalent experience preferred. Degree preferably in Business administration Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 10+ years of Healthcare
- Basic knowledge of Population Health and how it comes to life in a global risk primary care environment
- Familiarity with Medicare and Risk model
- Experience managing a budget of $1M+
Alert
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Interview Format – HireVue
As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
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Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$114,400 - $157,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
