Top 276 Customer service manager Jobs in Pasadena Ca

Customer Success Manager
Mamba Logistics, Inc. —Glendale, CA
- $28 - $36 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Business Administration
- Paid holidays
- Health insurance
13d
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Sales & Customer Service Manager
Mac Incorporated —Santa Fe Springs, CA
- $165,000 - $185,000 a year
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Route Service Manager - UniFirst
UniFirst —Santa Fe Springs, CA
- $68,120.78 - $94,612.19 a year
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
12d
Customer Experience Director
Vaco LLC —Los Angeles, CA
- $160,000 - $200,000 a year
- 8 years
- Bachelor's degree
- Team management
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Supervisor - LAX
Unifi Aviation, LLC —Los Angeles, CA
- $36.65 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Client Support Manager
Tait —Burbank, CA
- $80,000 - $95,000 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
Manager, Customer Success
SimplePractice —Los Angeles, CA
- $76,160 - $95,200 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
13d
Customer Experience Associate Manager
O Positiv —Santa Monica, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Customer Experience Manager
Waterworks Aquatics —Pasadena, CA
- $75,000 - $85,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- Office
12d
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Contact Center Manager
Lawyers for Justice —Glendale, CA
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Assistant Manager
K&L Wine Merchants —Hollywood, CA
- $75,000 - $78,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Head of Customer Success
Parallel Systems —Los Angeles, CA
- $180,000 - $300,000 a year
- Up to 50% travel
- 8 years
- Travel
Quick Apply
Field Customer Service Supervisor
Golden State Water Company —San Dimas, CA
- $97,532 - $165,961 a year
- Background check
- 5 years
- Computer literacy
- Profit sharing
- Health savings account
2d
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Customer Service and Sales Manager
Cathay Bank —El Monte, CA
- $26.92 - $38.46 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
5d

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Customer Success Manager

Mamba Logistics, Inc. -
Glendale, CA

Apply Now

Job Details

Full-time
$28 - $36 an hour
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Managing customer accounts
Customer relationship building
Spreadsheets
High school diploma or GED
Customer information system software
Account management

Full Job Description

Customer Success Manager

Company: Mamba Logistics

Location: Hybrid

Job Type: Full-Time

Position Overview

Mamba Logistics is seeking a proactive, organized, and relationship-focused Customer Success Manager to support customers throughout their logistics experience. This role will serve as a primary point of contact for assigned customers, helping coordinate shipment activity, resolve service issues, provide timely updates, and strengthen long-term customer relationships.

The ideal candidate combines strong customer-service skills with an understanding of logistics, transportation, shipment coordination, and operational problem-solving.

Key ResponsibilitiesCustomer Relationship Management

Serve as a primary point of contact for assigned customers.
Build and maintain professional, long-term customer relationships.
Understand customer requirements, service expectations, and recurring logistics needs.
Conduct regular customer check-ins and follow-ups.
Maintain accurate customer profiles, preferences, and communication records.
Identify opportunities to improve the overall customer experience.

Shipment & Service Coordination

Coordinate with logistics and operations teams to support customer shipments.
Monitor active shipments and provide customers with timely status updates.
Confirm pickup and delivery information when appropriate.
Follow up on delayed, rescheduled, or exception shipments.
Ensure customer-specific requirements are communicated to the appropriate operational teams.
Help coordinate solutions when transportation issues arise.

Issue Resolution

Receive and investigate customer concerns regarding shipments, deliveries, documentation, or service.
Coordinate with carriers, drivers, operations personnel, and management to resolve issues.
Maintain ownership of customer issues through resolution.
Provide customers with clear updates regarding corrective actions and expected timelines.
Document issues, resolutions, and follow-up requirements.
Escalate complex operational, contractual, financial, or safety matters appropriately.

Customer Communication

Respond to customer inquiries by phone, email, and approved communication platforms.
Provide clear information regarding shipment status, scheduling, documentation, and service updates.
Communicate delays and operational changes proactively.
Maintain professional communication during time-sensitive or high-pressure situations.
Coordinate internally before providing information requiring operational confirmation.

Account Support

Maintain accurate customer account information within CRM and logistics systems.
Review customer activity and identify recurring service concerns.
Assist with customer onboarding and implementation of new accounts.
Coordinate customer-specific procedures and documentation.
Ensure account notes and service requirements remain current.

Customer Onboarding

Assist new customers with the onboarding process.
Collect required customer information and documentation.
Coordinate with operations to establish customer-specific shipping procedures.
Explain communication processes, shipment tracking, and support procedures.
Monitor early customer activity and identify potential onboarding issues.

Performance Monitoring

Track customer service metrics, shipment issues, response times, and recurring concerns.
Prepare customer-performance reports and summaries.
Monitor trends that may affect customer satisfaction or retention.
Communicate recurring operational issues to management.
Assist with developing recommendations for service improvements.

Retention & Account Growth

Build strong relationships that encourage customer retention.
Identify opportunities for additional services based on established customer needs.
Coordinate with sales or management when a customer has potential expansion opportunities.
Monitor customer satisfaction and proactively address concerns.
Assist with customer renewal and retention initiatives.

Internal Coordination

Work closely with logistics coordinators, dispatch personnel, operations managers, accounting, carriers, and other internal teams.
Communicate customer priorities and service requirements clearly.
Participate in operational and customer-review meetings.
Follow up on internal action items affecting customer accounts.
Help improve communication between customer-facing and operational teams.

Documentation & Reporting

Maintain accurate CRM records and customer correspondence.
Document customer issues, resolutions, meetings, and action items.
Prepare weekly and monthly customer-service reports.
Track open customer issues until completion.
Assist management with customer-retention and service-performance reporting.

QualificationsRequired

High school diploma or equivalent.
2–4 years of experience in customer success, account management, logistics, transportation, customer service, operations, or a related field.
Excellent written and verbal communication skills.
Strong relationship-building and problem-solving abilities.
Excellent organization and follow-through.
Ability to manage multiple customer accounts and priorities.
Proficiency with CRM systems, email, spreadsheets, and standard business software.
Ability to work independently in a hybrid environment.
Strong attention to detail.

Preferred

Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Communications, or a related field.
Previous experience with freight, trucking, third-party logistics, brokerage, distribution, or transportation services.
Familiarity with transportation-management systems (TMS).
Experience using CRM platforms.
Experience managing business-to-business customer accounts.
Previous remote customer-success experience.

Core Competencies

Customer success
Account management
Customer retention
Logistics coordination
Shipment tracking
Issue resolution
Relationship management
Customer onboarding
CRM management
Cross-functional communication
Reporting
Problem-solving
Organization
Follow-up

Benefits

Hybrid work flexibility
Competitive compensation
Paid time off and company holidays
Medical, dental, and vision benefits where eligible
Retirement savings options
Paid onboarding and role-specific training
Professional development opportunities
Supportive logistics and operations environment
Opportunities for career advancement

Important Role Scope

This position focuses on customer relationship management and service coordination. The Customer Success Manager does not independently approve contractual changes, pricing exceptions, legal matters, transportation compliance decisions, or safety determinations. These matters should be escalated to the appropriate manager or qualified professional.

Equal Opportunity Employer

Mamba Logistics is committed to maintaining a professional, inclusive, and respectful workplace. Employment decisions are based on qualifications, experience, performance, and business needs, consistent with applicable federal, state, and local employment laws. We encourage qualified candidates with backgrounds in customer success, account management, logistics, transportation, customer service, and operations to apply.

Apply Now

Refine Your Search

customer service manager jobs in pasadena ca

Customer Success Manager

Customer Service Representative Lead (Bilingual Mandarin)

Sales & Customer Service Manager

Route Service Manager - UniFirst

Customer Experience Director

Customer Service Supervisor - LAX

Client Support Manager

Manager, Customer Success

Customer Experience Associate Manager

Customer Experience Manager

Manager, Customer Experience

Contact Center Manager

Customer Service Assistant Manager

Lead, Product Support & Customer Experience

Lead Airport Agent - Customer Service

Customer Experience Manager

Head of Customer Success

Field Customer Service Supervisor

Customer Care Manager

Customer Service and Sales Manager

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