SUMMARY
Lead Patient Registration Specialist serves as a go-to for the front desk staff, works
collaboratively with the Clinic Administrator, ensures compliance with managed care
administrative regulations; creates and maintains a positive team environment. In all
job duties and responsibilities, support the mission of LACHC: “To show God’s love by
providing comprehensive, quality healthcare to the homeless and underserved”.
ESSENTIAL DUTIES AND RESPONSIBILITIES include:
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Serves as a go-to for operations of the front desk staff when the Clinic Administrator is not available.
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Under the direction of the Clinic Administrator, the Lead Patient Registration Specialist maintains provider schedules including templating for site specific medical and dental appointments
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Performs as Patient Registration Specialist, including but not limited to: patient intake/scheduling, insurance eligibility screening, accurate completion of patient registration forms, and maintenance of accurate patient data in the clinic’s practice management
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Works collaboratively with the Clinic Administrator to monitor the efficiency of patient flow.
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Collaborates with COO, CMO, Clinic Administrator, Director of Nursing and MA Supervisors to enforce policies and procedures for clinic operations
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Ensures compliance with all managed care administrative regulations, Title 22 and Health Facilities Regulations.
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Provides consistent weekly communication to the Clinic Administrator, ensuring that information, reports, and materials are provided, to clearly describe front desk operations activities and progress toward agreed upon objectives
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Responsible for the orientation and training of new staff to maintain a high level of skill and knowledge of their positions.
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Provides ongoing staff mentoring and coaching; Explains how assigned job duties are to be done and communicates how the successful performance of those duties will be measured.
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Ensures that employees are performing at the level of competency required by the position; provides regular communication to Clinic Administrator.
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Assist employees with addressing and resolving a wide variety of patient concerns and complaints.
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Creates and maintains a positive team environment.
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Participates in meetings as assigned by the Clinic Administrator.
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Promotes outstanding customer service.
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Handle all client information in a confidential manner.
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Perform data tracking and other clerical work as needed.
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Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to accomplish each
essential duty satisfactorily. The following requirements are representative of the
knowledge, skill, and/or abilities required. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
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California Driver’s License preferred.
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At least 1 year of front desk experience is required.
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Detail-oriented.
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Demonstrated written communication.
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Ability to use word-processing and spreadsheet software to complete assigned tasks. Skilled in using office machines.
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Demonstrated organizational skills with the ability to prioritize and complete multiple tasks simultaneously; demonstrated skills in working independently or in a team setting; using independent judgment; and problem solving and troubleshooting.
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Demonstrated ability to work with clients of various socioeconomic backgrounds, disabilities, and cultures and with interpreters and clients for whom English is a second language.
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Demonstrated ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.); demonstrated skills in handling difficult interpersonal interactions with discretion and diplomacy.
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Skilled at identifying problems and at recommending solutions in a clear, concise and proactive manner.
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Ability to work without supervision and to multi-task.
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Possess leadership ability, excellent interpersonal and organizational skills.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Four-year college
degree from an accredited university or equivalent experience preferred. Supervisory
experience. Knowledge of payer systems, including Medi-Cal, Medicare, Managed
Care, PPO. Ability to implement policies & procedures and workflows.
COMPUTER SKILLS
Computer proficiency required, including the ability to enter data
with speed and accuracy
LANGUAGE SKILLS
Bilingual and biliteral in English and Spanish is preferred
TRAVEL REQUIREMENTS & WORK HOURS
Limited to contractual/collaborative
duties and professional education opportunities. Standard 40-hour week (5, 8-hr days)
with occasional Saturdays or Sundays.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts of
basic algebra and geometry.
REASONING ABILITY
Ability to apply principles of logical or scientific thinking to a wide range of intellectual
and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific
equations, graphs, musical notes, etc...) in its most difficult phases. Ability to deal with
a variety of abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
California Driver License; valid insurance. CPR Certification required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly required to sit and talk or
hear. The employee frequently is required to walk. The employee is occasionally
required to stand, use hands to finger, handle, or feel, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include distance vision, color vision and peripheral vision.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. The noise
level in the work environment is usually moderate but may occasionally be high at
times. Working conditions are normal for an office environment. Work requires
extensive work using a computer. While performing the duties of this job, the employee
will be exposed to carriers of contagious diseases. The employee may have to deal with
irate and irrational clients who may or may not be under the influence of mind-altering
WORK STATUS
Full-time, Regular, non-exempt position with Medical, Dental, Vision and 403B Retirement Plan with employer match. Equal Opportunity Employer. We will consider candidates with criminal history.
