NEW PATIENT COORDINATOR / PATIENT EXPERIENCE SUPERSTAR Physical Therapy Clinic | Full-Time | Houston, TX
INTERVIEWS ARE HAPPENING THIS WEEK — WE ARE HIRING NOW!
ARE YOU THE PERSON EVERYONE REMEMBERS?
Are you the person who walks into a room and immediately makes people feel welcome?
Do you love people, thrive in a fast-paced environment, and genuinely enjoy helping someone who may be nervous, frustrated, hurting, or simply unsure what to do next?
Do you want a job where you aren't just answering phones and checking boxes—but actually become an important part of someone's journey back to living their life?
Then we want to meet you.
We are a busy, growing, patient-centered physical therapy practice in Houston looking for an exceptional New Patient Coordinator to become one of the most important faces of our clinic.
This is NOT your typical medical receptionist position.
You aren't just sitting behind a desk, in fact you are in your own priviate office.
You are the first step in a patient's healing journey.
ABOUT US
Our mission is simple:
Help Houstonians Get Up, Get Moving & Get Active!
We help people of all ages get back to doing the things they love—walking, working, exercising, traveling, playing with their grandchildren, and enjoying life—with the goal of helping them avoid unnecessary medications, injections, and procedures whenever appropriate.
We believe patients deserve options, education, encouragement, and an incredible experience.
And we believe coming to physical therapy shouldn't feel cold, confusing, or impersonal.
We are family-owned and operated, people-focused, and definitely not your typical medical office.
We believe in:
People. Positivity. Teamwork. Accountability. Growth. Fun.
Most importantly, we believe every patient who walks through our doors should feel like they matter.
YOUR ROLE: MAKE PEOPLE FEEL TAKEN CARE OF
As our New Patient Coordinator, you help turn a nervous new patient into someone who says:
“I am so glad I came here.”
You are the friendly voice on the phone.
You are the smiling face when they arrive.
You help patients understand what happens next.
You make sure their paperwork and insurance information are ready.
You help keep their care moving forward.
You notice when someone looks confused.
You remember names.
You solve problems.
You communicate.
You follow through.
And you help create the kind of patient experience people remember and tell their friends and family about.
WHAT YOU'LL DO
You will:
- Welcome every patient with genuine warmth and enthusiasm
- Provide exceptional customer service to patients and families
- Guide new patients through their first experience with our clinic
- Check patients in and out efficiently
- Keep patients informed about appointment flow and wait times
- Verify insurance eligibility and visit limits using our automated systems
- Make sure charts, paperwork, and patient information are accurate before appointments
- Schedule evaluations, follow-up visits, and ongoing treatment
- Answer incoming calls with professionalism and positivity
- Make outbound calls to confirm appointments and reconnect with patients
- Help patients reschedule missed visits and stay consistent with their plan of care
- Coordinate with the clinical team to help accommodate same-day care whenever possible
- Assist the clinical team with approved physical therapy modalities, such as heat, ice, e-stim, or similar modalities, as directed and permitted
- Help prepare treatment areas and ensure equipment and modalities are ready
- Maintain a clean, organized, welcoming front desk, waiting room, and shared treatment spaces
- Complete daily reports and make sure patient records are finalized before the end of the day
- Participate in team huddles, training, and clinic activities
- Look for opportunities to make someone's day just a little better
YOU MAY BE OUR PERSON IF...
You:
- LOVE working with people
- Naturally smile, communicate, and connect with others
- Have the ability to make someone feel comfortable quickly
- Are compassionate without losing efficiency
- Can handle a busy day without letting the busy day handle you
- Are organized and pay attention to details
- Are comfortable using computers and learning technology
- Communicate professionally by phone, email, and in person
- Take ownership instead of waiting for someone else to fix the problem
- Work well independently AND as part of a team
- Are dependable and show up ready to contribute
- Accept coaching and want to continue improving
- Bring solutions—not drama
- Believe integrity means doing the right thing even when nobody is watching
Most importantly:
You understand that there is a real person behind every appointment on the schedule.
BONUS POINTS IF YOU...
- Go above and beyond without having to be asked
- Remember patients' names and stories
- Love creating fun and memorable experiences
- Enjoy encouraging people
- Participate enthusiastically in morning huddles
- Look for ways to help your teammates
- Take pride in your workplace
- Aren't afraid to ask happy patients for referrals
- Want to grow into greater responsibility and leadership
- Want a career, not simply your next job
BENEFITS & PERKS
We invest in people who invest in our patients and our team.
You'll receive:
- Competitive salary
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO accrual after 90 days
- 7 Paid Holidays
- Weekly pay via direct deposit
- Scrubs bonus
- Weekly ongoing training and professional development
- Performance bonus opportunities
- Opportunities for professional growth
- Additional $75–$100 pay for Saturday shifts
- BASE SALARY IS PLUS BONUS upto 6118 per year
We want someone who wants to learn, grow, contribute, and become an important part of our clinic.
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of healthcare office experience
- Insuracne skills
- Scheduling and insurance verification experience preferred
- Excellent organizational skills
- Strong written and verbal communication
- Comfortable with computers and technology
- Dependable with a stable employment history
- Flexible, adaptable, and comfortable with change
- Able to work the full schedule listed below
FULL-TIME SCHEDULE
Monday: 8:00 AM – 6:00 PM
Tuesday: 8:20 AM – 5:30 PM
Wednesday: 7:00 / 8:00 AM – 5:00 PM
Thursday: 8:20 AM – 5:30 PM
Friday: 7:00 / 8:00 AM – 4:00 PM
Saturday: 8:00 AM – 1:00 PM (approximately 1–2 Saturdays per month)
Employees should arrive approximately 15 minutes before their scheduled start time, except onTuesdays and Thursdays.
There are only approximately four 7:00 AM starts per month, occurring on Wednesdays and Fridays for the month.
OUR CLINIC CULTURE
We work hard because our patients depend on us—but we also believe work should be a place where great people enjoy being together.
Our clinic is:
- Patient-Centered
- Family-Owned & Operated
- Team-Oriented
- Cellphone-Free
- Drama-Free
- Nut-Free
- Smoke-Free
- Equal Opportunity Employer
We aren't looking for someone who simply wants to clock in and clock out.
We're looking for someone who wants to matter. WE ARE INTERVIEWING THIS WEEK — DON'T WAIT!
We are actively interviewing and plan to move quickly for the right person.
If you've been waiting for an opportunity where you can use your personality, compassion, organization, and people skills to build a career in healthcare, this could be it.
If you want to work somewhere where patients know your name...
Where your teammates depend on you...
Where you're encouraged to grow...
Where your personality is an asset...
And where you can go home knowing you helped someone have a better day...
APPLY TODAY.
Interview availability is limited, and qualified candidates will be contacted as applications are reviewed.
Come help us create an amazing first impression—and an even better patient experience.
Get Up. Get Moving. Get Active.
We can't wait to meet our next New Patient Coordinator Superstar!
Pay: $36,118.00 - $40,118.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Free health screenings
- Free parking
- Health insurance
- On-site gym
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Experience:
- Medical Office Front desk: 3 years (Preferred)
- Insurance verification: 2 years (Required)
Work Location: In person
