Call Center Manager – Outbound Sales Team Lead
You love helping people… You love talking on the phone… You love leading others to success! Pay: $70,000 - $100,000 per year
Job description
Luxury fine art studio brand is looking for an EXPERIENCED Call Center Manager (Client Services Manager) to oversee our staff of reservation specialists. This is a remote leadership position.
We are looking for an upbeat, charismatic, self-motivated individual who is all about positive reinforcement, consistency, and results. If you thrive on teaching, coaching and motivating and are adept at exceeding sales goals, this may be the perfect fit for you.
Reporting to the Owner, you will be responsible for the CALL CENTER, customer service, and managing the staff's performance and duties. The Call Center Manager will ensure that the call center maintains maximum productivity and efficiency and provides high-level customer service.
In this position, you will hire, train, prepare, and motivate our reservation specialists to provide excellent service to our clients while ensuring they reach their scheduling and appointment setting goals.
You will apply set objectives and expectations, analyze call center metrics, ensure that the company and staff meet daily, weekly, and monthly goals, and provide reliable, proven support for clients and warm leads. You must be a strong sales closer and be able to lead by example.
About Us
We have been in business for 10 years and believe in holding each other accountable. We are an exceptionally reliable tight-knit team. Our culture believes in positivity, truthfulness, and being supportive.
We passionately believe in giving back to the community and do so with our donations and giveaway programs. We have donated more than 2,000 portraits to date for fundraising efforts. Our giveaway program allows people to sample our work, at no charge. Our mission is to create empowering portraits for our clients. We provide women's intimate portraiture in our studio for Women of all ages.
What is in it for you?
- 40 hour work week, Monday - Friday
- Health stipend
- 40 hours paid time off after 90 days employment
- Annual Company trips (Like Hawaii)
- Base salary + bonuses on outcomes/targets
- On Target Earning (OTE) $70,000-$100,000 per year
You Are
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Knowledge of management principles
- Strong coaching and leadership skills, ability to motivate staff and produce targeted results
- Decisiveness and attention to detail
- Data-driven managerial skills, focused on reporting, data analysis, and definitive action to create results
- Polite, professional phone voice
Responsibilities
- Meeting company standards and achieving weekly & monthly TARGETS
- Hiring, training, coaching, and leading reservation specialists (a team of approximately 5) as they provide support for clients
- Attention to Detail
Place this phrase at the top of your cover letter:“I love people and want to lead others to empower them!”Your resume will receive special consideration.
Requirements
- High school diploma or equivalent
- We are looking for a motivated and TARGET-DRIVEN individual, you are a natural leader who is able to thrive on maximizing the potential of your team, a real CHEERLEADER.
- A proven LEADER and SALES CLOSER who leads by example
- Able to recognize the NEEDS OF CUSTOMERS and your staff
- Ability to multitask and remain calm under pressure, especially during peak
- hours or intense situations
- You are tremendous with SALES, using a script, and will be adept at providing a high-level of customer service and are a great communicator.
- You excel at; CUSTOMER SERVICE SALES LEADERSHIP/COACHING PROFITABILITY
- You understand and relate to the northeast USA mentality
Other requirements include:
- Fast Cable Internet Connection
- Dedicated Home Office, computer
- 2 monitors suggested
- Corded Computer Headset
- Knowledge of KEAP, Calendry Scheduling, JustCall, SimpleTexting a plus, Trello and Go high level (you get extra attention when applying)
Qualifications
- A confident, engaging and POSITIVE PERSONALITY is vital
- Minimum 5 years experience in sales/store management/customer service supervisory role and LEADERSHIP is essential
- Call Center management is mandatory
- 5-8 years SALES experience is imperative
- Loves organization and DETAILS
- Tech savvy
To be considered you must include a COVER LETTER, resume.
Phone sales, associate studio manager, photography, sales, assistant general manager, associate general manager, store manager, retail manager, sales consultant, sales representative, retail sales, sales representative, tele sales, telemarketing, B2C sales, inside sales, cold calling, vacation sales, timeshare, call center sales, management
Job Type: Full-time
Benefits:
- Health Stipend
- Paid time off
Schedule:
Experience:
- B2C sales: 5-8 years (Required)
- call center: 3 years (Required)
- quotas/KPIs: 5 years (Required)
Work Location: Remote OR In person
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- Employee discount
- Health insurance
Experience:
- Management: 3 years (Required)
Shift availability:
Work Location: In person
