The Program Manager for Youth and Young Adult Housing is responsible for supporting continuous professional growth, identifying and pursuing additional contract opportunities, administrative duties and case management supervision for the Youth and Young Adult Housing Program (YAHP). In addition, the Program Manager will be responsible for quality assurance, data collection, and coordination of services, documentation, reliability and accountability for YAHP programs and staff. The Program Manager will create reports as required by various funders and proactively implement systems and processes necessary to maintain quality standards of service delivery. The Program Manager will be responsible for community representation in Eastern Washington and promotion of all YAHP and the broader YYAS programming as needed.
Responsibilities:
Administrative Responsibilities
- Understand, implement, and follow the program contracts as well as program guidelines.
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Creation of internal staff documentation and policies and procedures for continuous quality improvement, including ongoing process evaluation and adaptation.
- Collect, track and analyze data to inform strategic program planning and decision-making
- Prepare reports and implement evaluation tools as required by the contracts.
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Ensure compliance with contract requirements, including but not limited to:
- Maintaining client electronic records and documentation
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Ensuring complete and accurate case note records
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Monitoring data systems including internal and any required external database records
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Completing associated file reviews and data quality monitoring
- Ensure programs, policies, supports and other services are consistently applied across the service region .
- Design agendas, facilitate training and lead staff meetings. Coordinate continuing education and service training.
- Coordinate and collaborate with other agency programs, community partners and resources, and stakeholders to ensure clients and staff receive support appropriate to their needs.
- Build positive Eastern Washington & statewide presence through community engagement, attendance at community meetings, and giving presentations as needed.
- Represent YYAS and agency interests and perspectives in community settings, and coordinate with Director to coordinate appropriate response where necessary.
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Assist with YYAS housing program spending management, rental projections and completion of rental accounting duties as assigned. Provide accurate and complete information to the Director for the development of the annual budget.
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Conduct community building and outreach as necessary in recruitment of landlords, property managers, public housing authorities, and other partners necessary to support the delivery of YAHP services.
- Build a working relationship with finance, HR, IT and other internal admin entities as needed.
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Identify areas that may be out of regulation or compliance and report to Director.
Supervision of Case Managers
- Assists with onboarding and hiring process of new staff.
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Complete reoccurring shadowing of staff to ensure quality service delivery.
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Ability to adjust with contract changes & program limitations while assisting staff through change management.
- Provide ongoing regular supervision & support of case management staff in locations across Regions 1 & 2 YYAS offices in Richland, Yakima, Wenatchee, and Spokane.
- Keep detailed staff supervision & professional development notes and records.
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Complete annual evaluations of staff and monitor the progress of performance goals.
- Compile compete and detailed documentation in support of both staff professional development and disciplinary responses
Perform other duties as assigned
Job Requirements:
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements:
This position normally requires the physical demands of standing, walking, bending, lifting, keyboard fingering, and performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.
Travel Requirements:
This position requires frequent travel using an agency vehicle, up to 60% of an employee’s time. This includes travel to supervise staff in Richland, Yakima, Wenatchee, and Spokane, as well as to attend events, support client care, and represent the program in these communities as needed.
Non-Physical Requirements:
Education
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Bachelor’s degree in Social Services or related field required
- Master’s degree in Social Service preferred
Experience
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3 years working with adolescents required
- Supervisory experience preferred
Special Skills
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Possess and utilize effective verbal and written communication skills
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Ability to be self-motivated, work independently, and as a team member
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Ability to represent the agency in a professional manner within the community
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Basic computer skills in word processing, spreadsheets, and automated database
Licensure, Registration, Certification
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Valid driver’s license and minimum required liability insurance for WA State
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Must be deemed insurable as determined by Catholic Charities’ liability insurance provider
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First Aid/CPR certification
Employment is conditional upon:
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Being cleared by criminal background check and fingerprinting when required
Wage Range: $35 - $42, depending on education & experience
Work Schedule: Monday - Friday, 8am to 5pm
13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
