Description:
As a Ranger, you will assist with all site set-ups for arriving and departing guests. They are responsible for escorting arrivals to their site after normal business hours, communicating all issues and concerns to the RV Resort Manager, and monitoring the pool(s) for unregistered guests. Rangers provide excellent customer service to prospective and current guests in the resort at all times.
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
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Lead RVs to sites, ensuring to locate them properly within the individual site areas
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Assist guests with site set-up as needed
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Check transient sites daily for departures
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Remove trash from recently vacated transient sites
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Check all sites for issues or problems (i.e. water, sewer, hornets, etc.) and report all maintenance issues and concerns to Resort Manager
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Handle guest questions and complaints directly or refer them to the appropriate department
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Provide guests with accessibility by patrolling the resort frequently and assisting them when needed
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Treat sites for fire ant infestation as requested and as a normal procedure when spotting units on-site
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Inspect tie-downs for cleanliness, rust, damage, and other problems prior to permitting their sale
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Oversee the sales of sewer donuts and electrical adapters, if applicable
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Complete site measurements as requested
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Deliver special packages and/or one-day mail to appropriate sites
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Assist with coverage of the main gate when needed
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Routinely check swimming pool(s) for unregistered guests, if applicable
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Tag vehicles for removal by owner at unrented transient sites
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Follow safety procedures while performing duties
Job Qualifications:
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Basic computer proficiency, including the ability to use email and the internet
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Flexibility to work events during non-business hours
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Must have a valid driver's license
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Strong communication and organizational skills
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General knowledge of janitorial work, plumbing, electrical, and grounds maintenance
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Ability to provide legible written reports
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. IHM Outdoors is unable to guarantee a specific number of work hours per week.
Training:
IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire
and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
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Healthcare including Medical, Dental, and Vision Insurance
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HSA & FSA plans available!
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Dependent care FSA
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Identity Theft Protection Insurance
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Commuter benefits including transit & parking
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Pet Insurance
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PTO and Payroll Incentives for Annual Wellness Exams
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Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
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Paid Sick and Vacation Time
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Family Leave
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401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
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Incentive based bonus program
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Free room nights at our properties and employee discounts within your brand
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Discounts for friends and family within your brand
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Team Member recognition and bonus
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Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
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Career Growth through our in-house training program with a path personalized to your desired goals
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Referral bonus program to ANY of our locations
Equal Opportunity Employer
IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.
