Under the direction of the General Manager, the Housekeeping Manager directs and works with the housekeeping team to successfully execute all housekeeping operations. Responsible for managing housekeeping functions and staff daily to ensure property’s guest rooms, public spaces and employee areas meet company cleanliness and presentation standards. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department through the efficient management of housekeeping operations. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The right candidate will have experience with turndown service, a solid understanding for managing and maintaining housekeeping and laundry supplies and pars, and an understanding for the latest housekeeping and laundry technology. The Housekeeping Manager will promote the highest level of guest service.
ESSENTIAL DUTIES & RESPONSIBILITIES Include the following: Other duties may be assigned.
· Ensures compliance with all housekeeping policies, standards and procedures
· Schedules employees to business demands and tracks employee time and attendance
· Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
· Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
· Supervises daily housekeeping shift operations to ensure that the hotels standards of cleanliness are met
· Communicates areas that need attention to staff and follows up to ensure understanding
· Oversees the inspection program to ensure that consistency is maintained across rooms
· Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevator, and other hotel areas to ensure standards are maintained.
· Directs the turndown service process, manages the special needs of VIP guests, and delivers on the company’s promise for a unique local stay.
· Orders and inventories stock to ensure adequate supplies for housekeeping and laundry
· Ensures all employees have proper supplies, equipment and uniforms
· Manages Housekeeping Operations and Budgets
· Understands the impact of department’s operations and the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
· Ensures employees understand expectations and parameters
· Conducts departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
· Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
· Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them
· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
· Observes service behaviors of employees and provides feedback for continual improvement
· Ensures company policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
· Ensures employee recognition is taking place on all shifts
· Solicits employee feedback, utilizes an “open door” policy, and addresses employee problems or concerns
· Actively recruits, interviews and hires team members with the appropriate skills
· Sets a positive example for guest relations and encourages cross departmental collaboration
· Responds to and handles guest complaints and uses each as a learning experience for the department
· Continually strives to improve service performance
· Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Supervises the daily performance and efficiency of all housekeeping and laundry hourly employees.
Minimum Education and/or Experience
· High School Diploma or GED
· Minimum 3 years personnel management in a hotel housekeeping department
Pre-Requisites
· Bilingual in Spanish and English languages. Able to read, write and speak comprehensively in both languages.
· Intermediate computer skills. Efficient in Microsoft Office Applications (Word, Excel)
· Intermediate mathematics skills.
· Solid time management, organization and prioritization skills
· Proven ability to effectively build and foster a team environment
· Must be able to deal with all guests and staff in a courteous and professional manner.
· Maintain professional appearance. Strong sense of urgency.
Preferred Education and/or Experience
· Stayntouch system experience
· Paycom system experience
· Luxury Hotel Experience
· Degree in Hospitality Management or other similar degree
COMPENSATION & BENEFITS
Job Type: $70,304 - $74,000 annual salary, exempt
Hours: Weekdays, weekends and holidays; late hours, as needed
The salary listed is the rate Hotel San Luis Obispo reasonably expects to pay for this position.
Benefits: Health/Dental/Vision Insurance, Vacation/Sick Time, Matching Retirement Program, Group Life Insurance, Voluntary Protection Accident/Illness, Employee Assistance Program (EAP), Flexible Spending Accounts, Referral Program, Employee Discounts, Employee Relief Fund.
WORK ENVIRONMENT & PHYSICAL DEMANDS
The Work Environment characteristics and Physical Demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to maneuver to all areas of the hotel, including food and beverage areas, laundry areas, and guest rooms. Requires mobility, prolonged standing, bending, stooping, and reaching. Must be able to lift and/or move up to 40 pounds. Must be able to respond to visual and aural cues. Requires hand-eye coordination and manual dexterity. Must be able to tolerate varying levels of stress, temperature, illumination, air quality and fatigue. Heavy employee contact required.
*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of Hotel San Luis Obispo.
Hotel SLO is an equal opportunity employer. Hotel SLO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Pay: $70,304.00 - $74,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
