Top 53 Customer service quality analyst Jobs in Paterson, Nj

Quality Improvement Analyst
PROMESA R.H.C.F. —Bronx, NY
- $32.96 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
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Quality Assurance Analyst
MetroPlus Health Plan —New York, NY
- $85,000 - $95,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 3 years
Customer Service Analyst
Accurate Box Company —Paterson, NJ
- $63,000 - $68,000 a year
- Email
- CAD
- 3 years
- Analysis skills
- Profit sharing
- Health insurance
Quality Analyst
Barrow Wise Consulting —New York, NY
- $70,000 - $130,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Paid time off
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Quality Analyst
Incipient Corp —Jersey City, NJ
- $55 - $70 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Java
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Supplier Quality Analyst
Airtech Group Inc —Rutherford, NJ
- $59,700 - $89,500 a year
- Online Application
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Paid time off
Associate QA Analyst/Developer
Sharp Electronics —Montvale, NJ
- $57,000 - $65,000 a year
- Microsoft Excel
- Data analysis skills
- Mid-level
- Wellness program
- Disability insurance
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Customer Service Quality Analyst
Ten Group —New York, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
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Quality Assurance Analyst
Public Health Solutions —Long Island City, NY
- $115,000 a year
- Full-time
- Mid-level
- SQL
- 4 years
- 403(b) matching
- Commuter assistance
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Quality Analyst
Ipsos —Parsippany-Troy Hills, NJ
- $48,000 - $52,000 a year
- Multiple hires
- Hybrid work
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
14d
Senior Quality Data Analyst - Remote
EmblemHealth —New York, NY
- $68,040 - $118,800 a year
- Remote
- Mid-level
- Finance
- Master's degree
Technical QA Analyst II
Judi Health —New York, NY
- $95,200 - $119,000 a year
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
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QUALITY ANALYST
Montefiore Einstein —Bronx, NY
- $63,999.94 - $79,999.92 a year
- Full-time
- Management
- Hospital
- Mid-level
Senior Customer Support Quality Analyst
Mercury.com —New York, NY
- $58,700 - $113,500 a year
- Mid-level
- Analysis skills
- 2 years
7d
Senior Quality Assurance Analyst
ASCOT GROUP —Iselin, NJ
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Health savings account
- AD&D insurance
Information Technology - Quality Assurance Analyst I
1199SEIU Family of Funds —New York, NY
- $49,800 - $62,200 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quality Assurance Analyst
Equus —Hackensack, NJ
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Quick Apply
5d
Quality Analyst, Contact Center
NYC Health + Hospitals —New York, NY
- $47,613 - $65,000 a year
- Online Application
- Mid-level
- Master's degree
- Bachelor's degree
- Commuter assistance
- Paid holidays
14d
Manager, Product Integrity & Social Compliance Analyst (Hybrid, New York)
Tailored Management —New York, NY
- $1 - $32 an hour
- Contract
- Hybrid work
- Office
- 3 years
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Quality Lab Analyst
Givaudan —East Hanover, NJ
- $24 - $25 an hour
- 12 hour shift
- Computer literacy
- Data analysis skills
- English
- Health insurance
- Dental insurance
Quick Apply

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Quality Improvement Analyst

PROMESA R.H.C.F.
Bronx, NY

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Job Details

Full-time
$32.96 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Project team coordination
Statistics
Microsoft Excel
Team leadership
Coaching
Presentations for conferences or internal meetings
Team development
Documentation tools
Bachelor's degree
Managing projects
Productivity software
Excel data analysis
Team building

Full Job Description

MISSION STATEMENT:

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

The Quality Improvement Analyst for Acacia Network Housing (ANH) is the support system to the Senior Director of Quality Improvement in overall administrative operations with a heavy focus on Quality Improvement activities throughout the Acacia Network Housing Portfolios. The Quality Improvement Analyst serves as a support to the Senior Director of Quality Improvement and assumes responsibility for data management with a focus on increased compliance and quality of service delivery. The Quality Improvement Analyst is responsible for assisting in evaluation of all Transitional Housing Quality Improvement/Compliance programs and ensuring program charts and documentation are in compliance with DHS, HRA and OTDA standards. Under the direction of the Senior Director of Quality Improvement the Quality Improvement Analyst works in conjunction with ANH leadership to coordinate and facilitate quality improvement and compliance for ANH. The Quality Improvement Analyst will also assist in the development of investigations, ANH initiatives and Corrective Action Plans as necessary, and monitor implementation and effectiveness. Skills and competencies required for the position include planning, organization, analytical problem solving, data analysis, and leadership skills.

KEY ESSENTIAL FUNCTIONS:

Gather and analyze data from the ANH programs
Will run daily, weekly, monthly, and quarterly reports as per program needs and performance indicators.
Analyze service delivery indicators and outcome measures to evaluate effectiveness of applied standards
Assist in implementing measurable organizational changes and work alongside program staff to manage difficulties hindering the accomplishment of service objectives
Follow Up with programs to ensure implementation and recommend procedures to be followed in implementing appropriate programs/systems
Assist in the development and implementation of surveys and other related evaluations tools
Issue, coordinate and review corrective action plans (audits) and performance standards
Develop and monitor systems to ensure compliance with applicable city/state/federal regulations and compliance guidelines.
Conduct comprehensive or focal audits of the shelter sites
Review program operations and compliance through site visits for physical plant assessment, interviews with staff/clients and review of documentation including chart reviews, and/or narrative/statistical reports.
Write comprehensive reports and corrective action plans that document the overall outcome of the quality reviews detailing the actual findings and recommendations
Participate in/conduct special investigations generated from client complaints, prepare comprehensive reports including recommendations to be reviewed by Senior Director of Quality Improvement.
Assist in the process of data collection and the analysis of data by internal staff
Assist in development and monitoring of compliance tracking systems with timeliness as mandated by applicable legislative and accrediting organizations, including trend identification and root cause analysis
Assist in the development and periodic update of a quality improvement/compliance plan to include but not be limited to: methodology, philosophy, general approach with a defined period of time, specific indicators, and with referenced policies and procedures
Attend monthly Continue Quality Improvement (CQI) meetings with programs. Participation over ANH Quality Improvement committees, including but not limited to: Quality Improvement Committee, Incident Report Committee and the Special Incident Committee.
Provides routine/scheduled and ad hoc audit reports, including trend identification and root cause analysis (service plans and progress note-reviews/problem identification).
Provides coaching and feedback to staff as part of quality assurance training.
Participates and assists in the development of necessary protocols, policies and procedures, and operational strategies for ANH services.
Maintain fluency in current and innovative quality improvement and performance improvement theory and processes.
Engage stakeholders (including administrative, management and supervisory staff, medical providers, direct service providers, ancillary staff and consumers) in quality improvement projects and initiatives to ensure maximum participation including the identification of potential metrics or processes to undergo change processes
Demonstrate ability to effectively discuss and summarize quality improvement projects and processes tailored to stake holder’s level of education, training and experience.
Attend seminars and trainings on pertinent issues

REQUIREMENTS:

Bachelor’s Degree required, preferably Master’s in Social Work or other Quality Improvement related field.
Significant experience managing and working within the Transitional Housing/Shelter industry.
Familiarity with CARES, Shelter Performance System and other DHS/OTDA-related data, databases and performance tools/standards
One(1) years-experience in project coordination and management.
Excellent presentation skills and significant knowledge and practical use of Microsoft office (Excel, Word, PowerPoint). Ability to prepare PowerPoints and other data presentation reports.
Leadership oriented, team builder, coaching approach.
Ability to communicate effectively orally and in writing.
Highly organized, motivated self-starter. Excellent time management skills.
Ability to organize and maintain detailed records and meet deadlines.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

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Refine Your Search

customer service quality analyst jobs in paterson, nj

Quality Improvement Analyst

Quality Assurance Analyst

Customer Service Analyst

Quality Analyst

Quality Analyst

Supplier Quality Analyst

Associate QA Analyst/Developer

Customer Service Quality Analyst

Quality Assurance Analyst

Quality Analyst

Senior Quality Data Analyst - Remote

Technical QA Analyst II

QUALITY ANALYST

Senior Customer Support Quality Analyst

Senior Quality Assurance Analyst

Information Technology - Quality Assurance Analyst I

Quality Assurance Analyst

Quality Analyst, Contact Center

Manager, Product Integrity & Social Compliance Analyst (Hybrid, New York)

Quality Lab Analyst

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