Top 65 Training coordinator Jobs in Paterson, Nj

Customer Service Training & Quality Coordinator
Goodwill NYNJ —South Hackensack, NJ
- $24 an hour
- Full-time
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
1d
Cosmetic Surgery Sales Coordinator
Dan Landmann, MD, LLC —River Edge, NJ
- $70,000 - $175,000 a year
- Full-time
- Private practice
- Hospitality
- Spanish
- Paid training
- Health insurance
Quick Apply
13d
Cosmetic Surgery Sales & Patient Care Coordinator
Dan Landmann, MD, LLC —River Edge, NJ
- $75,000 - $150,000 a year
- Full-time
- Hospitality
- Spanish
- Sales
- Health insurance
- Dental insurance
Quick Apply
Mobility Training Coordinator
Hertz —Newark, NJ
- $28 - $32 an hour
- Weekends as needed
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid parental leave
- Health insurance
6d
Travel Coordinator (Part-Time)
Scuba Connection —Saddle Brook, NJ
- $20 - $25 an hour
- Part-time
- Hybrid work
- Marketing
- Customer service
- No background check
- Paid training
- On-the-job training
Quick Apply
Training Coordinator
New York University —New York, NY
- $75,000 - $80,000 a year
- Computer literacy
- Mid-level
- Databases
Intake Coordinator-Hybrid Role
Golden Steps ABA —Englewood Cliffs, NJ
- Full-time
- Hybrid work
- Pediatrics
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
Coordinator of Training
ADMIN FOR CHILDREN'S SVCS —Manhattan, NY
- $62,868 - $97,593 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Loan forgiveness
5d
Training Coordinator
Werfen —Orangeburg, NY
- $70,000 - $95,000 a year
- Online Application
- Writing skills
- Mid-level
- Office
Safety & Training Coordinator
Alliance Ground International —Newark, NJ
- From $25.50 an hour
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health insurance
Quick Apply
13d
Plant Training Coordinator - Wharton
Refresco —Wharton, NJ
- $60,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Health savings account
- AD&D insurance
Client Relations Center Training Coordinator
Hermès Paris —Manhattan, NY
- $27.19 - $30.05 an hour
- Full-time
- Classroom
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Staff Development Coordinator
Agency ADMIN FOR CHILDREN'S SVCS —Manhattan, NY
- $94,276 - $117,186 a year
- Full-time
- 18 years or older
- Spanish
- Addiction Medicine
- Loan forgiveness
Security Guard Access Control Coordinator
Allied Universal —Totowa, NJ
- $21.25 an hour
- Part-time
- 18 years or older
- Management
- Customer service
- Paid training
- Opportunities for advancement
Quick Apply
Corporate Training Coordinator
PROMESA R.H.C.F. —New York, NY
- $35.71 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Training Coordinator
The Center for Alternative Sentencing and Employment Services —New York, NY
- $70,000 a year
- Full-time
- Microsoft Outlook
- Public speaking
- Mid-level
- 403(b) matching
- Paid holidays
6d
Training/Project Coordinator
Triman Industries Inc —Yonkers, NY
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Training Coordinator
CASES —New York, NY
- $70,000 a year
- Full-time
- Microsoft Outlook
- Public speaking
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
5d
Coordinator Flight Crew
JetBlue Airways Corporation —Long Island City, NY
- From $33.76 an hour
- Weekends as needed
- OSHA
- Customer service
- Computer literacy
- Employee stock purchase plan
- Disability insurance
2d
Orthodontic Front Desk Coordinator
Golub Orthodontics —Westwood, NJ
- $17 - $28 an hour
- Full-time
- Dental office
- Administrative experience
- In-person
- 401(k)
- Paid time off
Quick Apply
7d

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training coordinator jobs near paterson, nj

Customer Service Training & Quality Coordinator

Goodwill NYNJ -
South Hackensack, NJ

Quick Apply

Job Details

Full-time
$24 an hour
1 day ago

Qualifications

Customer communication
Customer returns handling
High school diploma or GED

Full Job Description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Customer Service Training & Quality Coordinator
Goodwill NYNJ | Remote | Full-Time
About the Role

Goodwill NYNJ's e-commerce operation sells thousands of secondhand items every month through ShopGoodwill, eBay, and a growing portfolio of online marketplaces. This remote role supports our onsite customer service team by making sure reps have the training, documentation, and quality oversight they need to deliver fast, accurate, and mission-aligned service.
You'll partner closely with the onsite Customer Service Supervisor: building training materials, answering reps' questions, reviewing tickets for quality and accuracy, and auditing online listings to catch errors before they affect customers. This is a role for someone who loves building systems, writing clear documentation, and helping a team get better every day — without needing to be in the building to do it.
What You'll Do

Customer Support & Case Resolution

Respond to all advanced customer inquiries across ShopGoodwill, eBay, and other platforms within platform-required timeframes, with a goal of same-business-day response
Manage return carrier claims, refund requests > $500, and disputes end-to-end — from acknowledgment through resolution — following established workflows
Communicate with customers in a clear, positive, and solution-focused tone at every touchpoint, even in difficult situations
Escalate complex or high-value cases appropriately while keeping the customer informed throughout
Ensure all cases are documented, tracked, and closed out completely in the applicable platform and internal systems
Document return reasons and identify internal person, processes, or systems responsible for return

Training & Enablement

Design, write, and maintain training materials, SOPs, and reference guides for the customer service team
Serve as the go-to resource for reps' day-to-day questions on policies, procedures, and platform requirements
Help onboard new customer service representatives and provide ongoing coaching as processes evolve, in coordination with the onsite supervisor
Update training content as platform policies change (eBay, ShopGoodwill, and others)

Ticket & Quality Oversight

Review customer service tickets for accuracy, tone, and adherence to established workflows
Identify recurring issues or coaching opportunities and share them with the onsite supervisor and management
Support the team on escalated or complex cases as needed
Track quality trends and flag risks to seller metrics (response rate, resolution rate, defect rate) before they become violations

Listings Accuracy & Support

Review online listings across ShopGoodwill, eBay, and other marketplaces for accuracy, completeness, and quality
Audit failed or flagged listings, identify root causes, and coordinate corrections with the production team
Flag listing trends that are driving customer inquiries or disputes

Documentation & Process Support

Create and maintain SOPs covering customer service and listings-related processes
Support management with day-to-day operational tasks as needed
Track and report on recurring issues, process gaps, and improvement opportunities based on listing and customer service ticket reviews
Participate in team meetings to share insights that reduce case volume and listing errors over time

What We're Looking For

2+ years of customer service experience, preferably in e-commerce, retail, or a marketplace environment; training or quality assurance experience a plus
Familiarity with eBay seller tools, ShopGoodwill, or similar resale platforms is a strong plus
Excellent written communication skills — able to write clear, well-organized training materials and SOPs
Strong organizational skills; able to manage multiple workstreams (training, tickets, listings, documentation) independently
Comfortable working remotely and collaborating closely with an onsite team and supervisor
Self-directed and proactive; comfortable spotting problems and proposing solutions without close supervision
High school diploma or equivalent required; associate or bachelor’s degree a plus

Why Goodwill NYNJ
Every item we sell online funds job training, placement services, and community programs that change lives across New York and New Jersey. When you keep the customer service team equipped and running smoothly — and catch listing errors before they reach a buyer — you're protecting revenue that goes directly back to mission. This role matters.
Goodwill NYNJ is an equal opportunity employer committed to creating an inclusive environment for all employees.
#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected]. We are happy to assist and ensure you have an equal opportunity to apply.

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Refine Your Search

training coordinator jobs in paterson, nj

Customer Service Training & Quality Coordinator

Cosmetic Surgery Sales Coordinator

Cosmetic Surgery Sales & Patient Care Coordinator

Mobility Training Coordinator

Travel Coordinator (Part-Time)

Training Coordinator

Intake Coordinator-Hybrid Role

Coordinator of Training

Training Coordinator

Safety & Training Coordinator

Plant Training Coordinator - Wharton

Client Relations Center Training Coordinator

Staff Development Coordinator

Security Guard Access Control Coordinator

Corporate Training Coordinator

Training Coordinator

Training/Project Coordinator

Training Coordinator

Coordinator Flight Crew

Orthodontic Front Desk Coordinator

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