Top 4 Help desk manager Jobs in Paw Paw, Mi

IT Support Specialist
The Kendall Group, Inc. —Portage, MI
- 8 hour shift
- Mid-level
- Office
- Windows
8d
Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
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- Work from home
- Opportunities for advancement
Business Analyst - Client Centric Team (Kalamazoo, MI)
Greenleaf Trust —Kalamazoo, MI
- Full-time
- Microsoft Outlook
- Computer Science
- System design
- Retirement plan

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IT Support Specialist

The Kendall Group, Inc. -
Portage, MI

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Phone communication
Windows
Phone customer support
Desktop (troubleshooting support)
Productivity software
Desktop administration
Cross-functional collaboration
Active Directory management
IT department experience

Full Job Description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them.

Exciting work you will do:

The essential duties and responsibilities of the IT Support Specialist will consist of, but are not limited to, the following:

Install, trouble-shoot and repair new and/or existing PCs
Provide maintenance and administration of both a computer network and connected desktop/laptop computers
Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving
Manage IT inventory
Perform other duties as assigned

Competencies you possess:

Service Excellence
Results, Action Oriented
Accountability and responsibility
Teamwork and collaboration
Problem solving
Displaying technical expertise
Awareness of the needs of others

What you’ll need:

Work Experience: 2 years’ IT support or helpdesk experience
Education: Associate’s degree in computer technology or related field, certification, or equivalent work experience
Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Cross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Frequent sitting, driving, and getting in and out of a vehicle
Ability to see/sit/talk and hear
Ability to lift/move/carry up to 50lbs
Ability to be on your feet for 8 hours a day
Ability to stand, walk, and climb stairs
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
Physical Environment: Normal Office environment: occasional warehouse or fabrication environment and exposure to moving equipment
Travel: Must be willing to work occasional weekends or off hours and willing to travel if necessary

Qualifications we prefer but don’t require:

Work Experience: 2 years’ providing windows pc support
Education: Bachelor’s degree in the field of computer technology or related certification
Analytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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help desk manager jobs in paw paw, mi

IT Support Specialist

Junior Help Desk Technician Full-Time

Junior Help Desk Technician Part-Time

Business Analyst - Client Centric Team (Kalamazoo, MI)

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