Top 19 Bilingual call center representative Jobs in Pawtucket Ri

Bilingual Customer Care Representative
Primo Brands —Norton, MA
- $18.15 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
10d
Call Center Contact Associate
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Typing
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Providence, RI
- $17 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Dental insurance
Quick Apply
Bilingual Call Center Representative
Beltone New England —Warwick, RI
- $18 an hour
- Overtime
- HIPAA
- Entry level
- Paid training
- Paid holidays
Quick Apply
Contact Center Representative
Bristol County Savings Bank —Taunton, MA
- $20 an hour
- 8 hour shift
- Spanish
- Research
- Mid-level
Quick Apply
Medical Call Center Rep
HealthFirst Family Care Center, Inc. —Fall River, MA
- $20.50 - $23.50 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Continuing education credits
- Paid holidays
Quick Apply
Customer Intake Rep I Norwood MA
Home Care Delivered Inc —Norwood, MA
- $25 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid training
- Health savings account
2d
Call Center Representative Trainee
unibank —Whitinsville, MA
- $18 - $21 an hour
- Full-time
- Spanish
- High school diploma or GED
- Math
Quick Apply
Customer Service Representative
Copart —Mendon, MA
- $22.07 - $24.86 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Contact Center Representative
unibank —Whitinsville, MA
- $20 - $23 an hour
- Full-time
- Bilingual
- Computer literacy
- Research
Quick Apply
Customer Service Agent | Part- Time
Empire Auto Parts —Taunton, MA
- $19 an hour
- Part-time
- 18 years or older
- Spanish
- English
- Free parking
- Paid training
Quick Apply

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Bilingual Customer Care Representative

Primo Brands -
Norton, MA

Apply Now

Job Details

Full-time
$18.15 an hour
10 days ago

Benefits

Commuter assistance
Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Computer operation
Spanish
Phone communication
English
High school diploma or GED
Telecommunications headsets
Computer skills

Full Job Description

At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.

We are currently seeking a dedicated and customer-focused individual to join our team as a Bilingual Customer Care Representative. In this role you will provide expert customer assistance on a wide array of topics including, but not limited to: general inquiries, product, filtration, and service inquiries, billing questions and other concerns while generating revenue by offering to add relevant products and services to the customer’s order. Candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

Reporting Location: Norton, MA

Schedule: Monday – Friday from 12:00 pm to 9:00 pm EST

Training: Training will be 8:00 am - 5:00 pm EST

Compensation: $18.15 / hour + shift differential for applicable hours worked (after 5pm local time)

Monthly Bonus: Eligible for up to $500 monthly bonus (based on performance)

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:  Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner in both English and Spanish
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
Provide support for outbound contact campaigns as required
Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience surveys, and schedule adherence

Qualifications

What you need to have:

Must be bilingual, both English and Spanish speaking
High school diploma or GED
Minimum of 1-year previous customer service and/or call center experience.
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision.
Ability to remain in a stationary position for extended periods of time, including working at a desk and using a computer
Ability to operate a computer and other office equipment, including keyboard, telephone, and headset
Ability to communicate clearly and effectively, in person and over the phone, including the ability to exchange accurate information.
Ability to review and comprehend written and digital materials for extended periods.

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

Job Type: Full-time

Pay: $18.15 per hour

Work Location: Hybrid remote in Norton, MA 02766

Apply Now

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