Top 10 Phone operator Jobs in Pawtucket Ri

Call Center Contact Associate
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- 8 hour shift
- Hospital
- Analysis skills
- Computer skills
2d
Console Operator - RWMC
CharterCARE of Rhode Island —Providence, RI
- Full-time
- High school diploma or GED
- Entry level
Telecommunications Operator
Care New England Health System —Warwick, RI
- Part-time
- Computer literacy
- High school diploma or GED
- Typing
Switchboard Operator
Signature Healthcare —Brockton, MA
- $19 - $23 an hour
- Part-time
- English
- Hospital experience
- Entry level
Quick Apply
MH Switchboard Operator
Brown University Health —Taunton, MA
- $17.33 - $25.26 an hour
- Part-time
- Hospital
- Office
- High school diploma or GED
Call Center Operator - (Cape Verdean Creole, Spanish, Portuguese )
BROCKTON NEIGHBORHOOD HEALTH CENTER INC —Brockton, MA
- $17.75 - $24.00 an hour
- Part-time
- Spanish
- High school diploma or GED
- Communication skills
Quick Apply
Switchboard Operator
UMass Memorial Health —Milford, MA
- $15 - $27 an hour
- 8 hour shift
- Office
- High school diploma or GED
- Typing
9d

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Verizon Associate
Confidential —Pawtucket, RI
Previous experience in customer service or client support is preferred. Build and maintain strong client relationships by guiding users through product features…
$850 - $1,450 a week
Quick Apply
3d
Client Relations Coordinator
Marasco & Nesselbush —Providence, RI
Marasco & Nesselbush complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law._.
From $23 an hour
Quick Apply

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Call Center Contact Associate

Brown University Health -
Providence, RI

Apply Now

Job Details

Per diem
$18.00 - $25.82 an hour
2 days ago

Qualifications

Phone communication
Direct client contact
Medical terminology

Full Job Description

Job ID: JR-112202
Entity: The Miriam Hospital
Location Name: The Miriam Hospital
City, State: Providence, RI
Work Type: PER DIEM
Hours Per Week: Variable
Shift: Day
Posted Date: 7/23/2026

SUMMARY

Under the general supervision of the Contact Center Supervisor and following established policies and procedures, performs Contact Center tasks for all Brown University Health Affiliates using computer telephony integration (CTI) equipment. Responsible for taking complete messages for all Answering Service Clients and responding to a high volume of calls. Receive and direct incoming, outgoing, non-emergency and emergency type calls for all Brown University Health Affiliates.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES

In accordance with established policies and procedures, answers, screens and processes incoming centralized attendant, radio paging and telephone answering service calls from a diversified customer base in a prompt, accurate and courteous manner.

Responds to requests for direct dial numbers, department numbers, physician on-call status, all emergency teams and department functions utilizing an automated computerized system. Receives and directs all incoming and outgoing calls system wide.

Updates database and customer profiles to reflect the most current contact information to facilitate expeditious location of essential medical and non-medical personnel.

Handles special and priority calls such as medical emergencies for all Brown University Health affiliates, code alerts and a variety of emergency and time sensitive calls from general public, patients, medical personnel and all other Contact center users.

Monitors and responds to various alarms for all affiliates using specific procedures as documented.

Upon request, pages physicians, hospital personnel and others. Dispatches the appropriate emergency personnel following specific procedures.

Responsible for understanding on-call protocols, emergency procedures and protocols for the dispatch of emergency response teams at all campuses.

Records accurate, complete messages and dispatches same via individual preference (Fax, Email, Cell, Pager) for Answering Service Customers.

Maintains confidentiality of customer information.

Assists in training of new Call Center Associates as required.

Performs other related duties as assigned.

Handles and resolves customer complaints, concerns.

Manages and escalates priority issues.

Continue efforts to enhance service excellence, focusing on communication, compassion and customer satisfaction.

Supports the department to maintain performance in quality outcome measures.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

Basic Medical Terminology in order to respond and direct calls to the appropriate physician, clinic, emergency facility, etc.

EXPERIENCE

One year experience in a call center or answering service environment.
Ability to work collaboratively with all team members.
Must have proficient written and verbal communication skills to effectively process a high volume of calls and telephone requests.
Respond to all customer and emergency calls in a confident, rapid, accurate, pleasant and professional manner.
Requires exceptional and critical thinking and analytical skills.
Ability to work under minimal supervision.
Requires strong communication, customer service, interpersonal skills and telephone etiquette.
Ability to remain calm in emergency situations.
Ability to prioritize work flow according to pre-set instructions.
Ability to communicate with all levels of internal and external customers.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work requires sitting for extended periods of time, frequent visual and aural effort.

Normal office setting with electrical equipment (i.e. telephone, computer (CTI), Copier, fax machine, security radio, etc.)

Pay Range

$18.00-$25.82

Location

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type

8:00am-2:30pm Every Other Sat and Sun

Work Shift

Day

Daily Hours

8 hours

Driving Required

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Apply Now

Refine Your Search

phone operator jobs in pawtucket ri

Call Center Contact Associate

Console Operator - RWMC

Telecommunications Operator

Switchboard Operator

MH Switchboard Operator

Call Center Operator - (Cape Verdean Creole, Spanish, Portuguese )