Top 11195 Vp, customer success Jobs in Peabody, Ma

VP, Customer Success
Access Information Management —Peabody, MA
- $190,000 - $210,000 a year
- Remote
- Analysis skills
- Senior level
- Leadership
Quick Apply
Senior Electrical Project Manager
Tocco Building Systems —Billerica, MA
- $85,000 - $100,000 a year
- Full-time
- Construction site
- Residential
- 3 years
- Health insurance
- Dental insurance
Quick Apply
HVAC Installation Manager
Cranney Home Services —Danvers, MA
- Customer service
- Mid-level
- Residential
- Disability insurance
- Dental insurance
Quick Apply
2d
Pipe Liner Installer
Cranney Home Services —Danvers, MA
- $32 - $40 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Disability insurance
- Dental insurance
Quick Apply
Regional Clinical Manager
VITRA Health —Boston, MA
- $130,000 - $140,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Cabinet Vision / AutoCad custom cabinet/millwork Engineer (2-5 yrs experience req)
Mass Cabinets Inc. —Methuen, MA
- $35 - $50 an hour
- Full-time
- Customer service
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Personal Trainer
Fitness Together Lexington —Lexington, MA
- $26 - $36 an hour
- Part-time
- CPR Certification
- Bachelor's degree
- First Aid Certification
- Continuing education credits
- Health insurance
Quick Apply
Lead Installer
Total Comfort Mechanical —Burlington, MA
- $35 - $45 an hour
- Full-time
- Clean driving record
- 5 years
- Residential
- Paid training
- Fuel card
Quick Apply
Route Sales Relief Driver - Jumper - SBE
Aramark —Billerica, MA
- $22 - $24 an hour
- Clean driving record
- Merchandising
- Mid-level
- Disability insurance
- Health insurance
9d
Director of Operations, Product & Business Development
Photonic Systems Inc —Bedford, MA
- Full-time
- Hybrid work
- 8 years
- Product management
- Contracts
- Health savings account
- Paid holidays
Quick Apply
12d
Construction Supervisor- Natural Gas
Mirra Construction —Beverly, MA
- $100,000 - $130,000 a year
- Weekends as needed
- Background check
- Construction site
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Talent Acquisition Partner (Temporary | 4–6 Months Assignment)
PharmaLogics Recruiting —Andover, MA
- $75,000 - $96,000 a year
- Temporary
- Hybrid work
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
Licensed Mortgage Loan Officer | Inbound Leads
Nextgen Mortgage —Salem, NH
- $85,000 - $215,000 a year
- Contract
- Hybrid work
- Customer service
- Mid-level
- Organizational skills
- Opportunities for advancement
Quick Apply
Vice President, Strategic Sales - East (Remote)
CrowdStrike —Massachusetts
- $200,000 - $340,000 a year
- Full-time
- Remote
- 5 years
- Travel
- Recruiting
- Paid holidays
- Parental leave
Territory Manager
TrueBlue Internal —Chelsea, MA
- $62,673 - $75,207 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
Project Manager
Loyal Source Government Services —Boston, MA
- $120,000 a year
- Clean driving record
- Construction site
- High school diploma or GED
Quick Apply
Salon Sales Consultant
Leading Salon Distrubutor in New England —Boston, MA
- $1,000 - $1,250 a week
- Email
- Cosmetology License
- Merchandising
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
Senior Event Services Technician - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- $27 - $30 an hour
- Computer literacy
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Property Manager
Procopio Enterprises, Inc. —Middleton, MA
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Health insurance
Quick Apply

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vp, customer success jobs near peabody, ma

VP, Customer Success

Access Information Management -
Peabody, MA

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Job Details

$190,000 - $210,000 a year

Qualifications

Stakeholder engagement
Customer retention strategy
Sales management systems proficiency
Senior leadership

Full Job Description

Overview
Access is seeking a dynamic, strategic Vice President of Customer Success to lead and scale our post-sale customer experience. This executive will be responsible for driving retention, customer value, adoption, and long-term revenue growth across a diverse and evolving customer base.

This is a high-impact leadership role ideal for someone who thrives in fast-paced environments, brings clarity to complexity, and can build scalable strategies that elevate both customer outcomes and business performance.

What You'll Do

Lead Customer Success Strategy

Define and execute a customer success vision aligned to retention, growth, and company objectives
Build scalable engagement models across onboarding, adoption, renewal, and expansion
Establish customer segmentation, lifecycle management, and health frameworks
Foster a proactive, customer-first culture focused on measurable impact

Drive Retention & Growth

Own key metrics including Net Revenue Retention (NRR), renewals, churn, and adoption
Partner with Sales to identify expansion opportunities and strengthen lifecycle alignment
Proactively mitigate risk and improve customer health
Support executive customer relationships, renewals, and strategic reviews

Scale Operations & Transformation

Improve operational maturity through analytics, automation, and process optimization
Partner cross-functionally to enhance systems, reporting, and customer experience
Leverage data and insights to drive forecasting and decision-making
Champion digital and AI-enabled customer success initiatives

Build & Inspire a High-Performing Team

Lead, coach, and develop Customer Success leaders and teams
Establish clear goals, metrics, and career development pathways
Drive a culture of accountability, collaboration, and continuous improvement
Lead through change with transparency and strong communication

What You Bring

10+ years of leadership experience in Customer Success, Account Management, or related functions
Proven success in B2B, SaaS, or recurring revenue environments
Track record of improving retention, scaling organizations, and driving revenue growth
Strong business acumen and ability to influence executive stakeholders
Experience building customer success frameworks, health models, and lifecycle strategies
Excellent leadership, communication, and analytical skills
Familiarity with CRM/CS platforms (Salesforce, Gainsight, etc.)

Success in This Role

Improved Net Revenue Retention (NRR) and renewal performance
Reduced churn through proactive engagement
Strong customer adoption, satisfaction, and advocacy
Scalable, data-driven customer success operations
High-performing, engaged team culture

Why Join Us?

You'll have the opportunity to build a modern Customer Success function that directly impacts customer experience, operational excellence, and long-term company growth.

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets

Compensation: $190,000 - $210,000

Quick Apply

Refine Your Search

vp, customer success jobs in peabody, ma

VP, Customer Success

Senior Electrical Project Manager

HVAC Installation Manager

Pipe Liner Installer

Regional Clinical Manager

Cabinet Vision / AutoCad custom cabinet/millwork Engineer (2-5 yrs experience req)

Senior Program Manager

Personal Trainer

Lead Installer

Route Sales Relief Driver - Jumper - SBE

Director of Operations, Product & Business Development

Construction Supervisor- Natural Gas

Talent Acquisition Partner (Temporary | 4–6 Months Assignment)

Licensed Mortgage Loan Officer | Inbound Leads

Vice President, Strategic Sales - East (Remote)

Territory Manager

Project Manager

Salon Sales Consultant

Senior Event Services Technician - Audio Visual, Event Technology

Property Manager

I want to receive the latest job alert for vp, customer success in peabody, ma

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What You'll Do

Lead Customer Success Strategy

Drive Retention & Growth

Scale Operations & Transformation

Build & Inspire a High-Performing Team

What You Bring

Success in This Role

Why Join Us?

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