Top 6 Human resources supervisor Jobs in Pella Ia

HR Services Supervisor
Pella Corporation —Pella, IA
- Full-time
- Hybrid work
- Oracle
- Computer literacy
- Mid-level
Sr. Manager, Business HR
Pella Corporation —Pella, IA
- Full-time
- Hybrid work
- 7 years
- Office
- Master's degree
Human Resources Manager
Mittera Group Inc —Newton, IA
- $65,000 - $75,000 a year
- In person
- Office
- Analysis skills
- Organizational skills
- AD&D insurance
- Disability insurance
Manager, Human Resources
TPI Composites —Newton, IA
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Relocation assistance
- Health insurance
Sr. Manager, Total Rewards
Pella Corporation —Pella, IA
- Full-time
- Hybrid work
- Computer literacy
- 8 years
- Analysis skills
3d

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HR Services Supervisor

Pella Corporation -
Pella, IA

Apply Now

Job Details

Full-time

Qualifications

Staff performance monitoring
Knowledge management
Computer operation
Managing human resources teams
Oracle
Team supervision
Automation
Managing teams in a customer support role
Employee grievance management
Computer literacy
Spreadsheets
Coaching
Performance Reporting
Training material drafting
Mid-level
Incident Escalation
Talent development
Frontline customer support management
3 years
Data summary reports
Disciplinary action management
Team development
Hiring
Employee data management
Internal employee customer service
Data management
Senior Professional in Human Resources
Task prioritization
Team training
Customer engagement

Full Job Description

HR Services Supervisor

Pella, Iowa (hybrid)

At Pella Corporation, the HR Services Supervisor is responsible for providing leadership to the HR Service Coordinator team that supports HR Services foundations, related processes, and systems to enhance efficiency across HR transactions and services. This role enhances team member experience and engagement by delivering high-touch moments with excellence and a strong service focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Build and maintain a positive work environment while training and developing the HR Service Coordinator team, strengthening HR knowledge, and delivering high-quality customer service.
Lead daily service delivery operations by monitoring workload distribution, service levels, case quality, and escalation management to ensure timely and accurate support.
Use service trends, reporting, and team feedback to identify root causes, improve processes, and enhance the employee and manager experience.
Act as a working manager, handling HR case inquiries and serving as an escalation point for complex issues.
Develop communication and training materials to ensure timely, consistent, and accurate guidance aligned with HR policies.
Inspire a shared vision to empower and motivate the team.
Using established protocols and tiered escalation, ensure timely response to issues and requests from HR, employees, and managers.
Maintain and improve operations by tracking trends of incoming inquiries to identify/resolve issues, support continuous improvement, and ensure high service levels.
Maintain accurate and confidential employee records and data. Identify opportunities for process improvement and additional automation to enhance operational efficiency.
Prepare performance reports by collecting, analyzing, and summarizing data and trends.
Partner closely with HR COEs, Payroll, Benefits, HRIS, Legal, and business leaders to resolve complex issues and ensure aligned execution of HR processes.

SUPERVISORY RESPONSIBILITIES

Directly supervises 7+ HR Service Delivery team members.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include:
  - Interviewing, hiring, and training employees.
  - Managing time and prioritizing work through planning, assigning, and directing work.
  - Appraising performance, rewarding, and disciplining employees.
  - Addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or three to five years HR or business-related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

PHR/SPHR and/or CEBS coursework is beneficial.

COMPUTER SKILLS

Efficient with Microsoft Office including Excel, Word, PowerPoint and OneNote and web-based applications.
Oracle HCM and Service Now experience is beneficial.
Experience with knowledge base, telephony, case management, and HCM systems is a plus.

Apply Now

Refine Your Search

human resources supervisor jobs in pella ia

HR Services Supervisor

Sr. Manager, Business HR

Human Resources Manager

Manager, Human Resources

Sr. Manager, Total Rewards

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